Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought these patches with the hopes of seeing some type of moderate improvement with my fine lines. The patches were awful! I followed the instructions perfectly and the patches were falling off on... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Was very exited to test them tonight since received earlier today. Not quiet sure if I have done everything in most correct way but they simply do not stay in place, particularly forehead piece. Sorry... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I recently ordered some facial patches plus day eyepatches. Once I realised they were made in China and not America I contacted the company requesting to cancel my order and refund my money. Apparent... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Thankfully I didn't pay the extortionate price for these things personally, 3 of my poor sisters in law did... convinced they were going to be transformed into 25yr olds overnight, I skeptically ag... Ver mais

Detalhes da empresa

  1. Loja de Produtos de Beleza

Escrito pela empresa

Oia is constantly evolving by your side to combat aging with science and technology, as well as years of experience in the skincare industry. At the heart of Oia is the desire to deliver transparency and openness. Oia provides innovative solutions for you to combat skin worries at any age. We believe in creating the future of skin solutions which embrace beauty and self love.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

83 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY THIS PRODUCT

DO NOT BUY THIS PRODUCT. First of all, the product is not made in the USA. The product is made in China and distributed through a shell company in the USA. Second, I had a bad reaction to the product and their "30 day return/refund policy" is only for unopened, unused products. AND, if you do return the product, you have to pay for the shipping back to CHINA. And finally, if that's not enough reason not to buy the product, take a look at the list of ingredients, which includes KEROSENE!

12 de janeiro de 2021
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Christine,

I hope you are well and doing fine. I was able to locate the last email conversation you had from my colleague. Can you please check your email so I can help you resolve your concern.

Looking forward to reply.

Michelle

Avaliado com 5 de um total de 5 estrelas

Small but noticeable changes.

Small but noticeable changes.
I have to say I'm impressed. I noticed small changes from using the all-in-one patches. Will defo purchase again.
The minor issue is, delivery. It is a bit slow.

12 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please, do not waste your money

I bought a set of 3 types, and none of them works.
very misleading description of how they should work.
They do not stick properly, even at first use, do not mention, they will last up to 15 uses, as they said.
Would not recommend to buy at all, it is a rip off and very disappointing experience.

11 de janeiro de 2021
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Olga,

Your feedback is highly appreciated, I want to help you with your concern can you please email us using the subject TRUSPILOT so we can help you with your issues here is our email address: oiaskincare.team@gmail.com or you can directly message us from our website as well.

It's a bit hard to look for your order since the information given herein Trustpilot is limited.

Looking forward to email the soonest.

Michelle

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY!!!!

I was so excited to try the patches. I’m sitting here so utterly disappointed. I have to continually keep pushing them back on. They do NOT stick. I followed the instructions to the letter. I’m just gonna go get Botox and be done with suck waste of money gimmicks!

3 de janeiro de 2021
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Heather,

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. This helps us to grow and improve more on the products and services we provide. Please expect an email from our end so we can help you resolve the issue you have encountered.

Stay safe always!

Michelle

Avaliado com 3 de um total de 5 estrelas

Review Update

Update:
The company answered my compliant and provided some additional guidance on how to care for the strips. After applying their recommendations, the product still did not work for me. The company did however provide a 50% refund which I think is fair given: (1) It was worth a try to see if there was a low cost alternative to Botox and fillers and (2) it could just be that my skin type is incompatible with the strips.

Original post:
I purchased the strips and they came in about a week. I was so excited. However, after only 3 days two of the eye/smile strips stopped sticking after following the instructions meticulously. The forehead strip is also pretty loose. I contacted customer service and they have yet to respond. I paid $60 for the strips that are supposed to last 15 days. What’s waste!
I will post an update if the Company reaches out with a resolution.

1 de janeiro de 2021
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Lisa,

I hope all is well!

As per checking we have resolved the issue on your concern and have given the corresponding refund to your order. Thank you very much and should you have additional concerns please do not hesitate to reach out.

Michelle

Avaliado com 3 de um total de 5 estrelas

Very slooooow delivery.

Very slooooow delivery.
A temporary fix is good though, botox is way better! These are so expensive for what they are (silicon patches have been used for decades for surgical scars) and supposedly reusable... hmmm, not so much.

29 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The patches stick about 3

The patches stick about 3 - 4 times. I followed the instructions: I cleaned and dry them, and I washed my face before applying them.

23 de dezembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello Dina,

I hope all is well and thank you for sharing your experience with us. We are very eager to hear from you so we can help you resolve your concern. Can you please email us using TRUSTPILOT as your subject so we can further assist you with your concern.

I look forward to hearing from you soon.

Michelle

Avaliado com 1 de um total de 5 estrelas

I do believe in these types of…

I do believe in these types of products. However, the promise of 15 uses is very misleading. After proper care, my face strips Did not last past the 2nd use. The neck strip was heavy, constricting, and suffocating to wear let alone sleep in. The chest one was fine. To me, not worth the money.

20 de dezembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello,

Thank you for reaching out to us and we have every desire in addressing your concern. Can you please email us using TRUSTPILOT as your subject so we can easily identify you? I look forward to hearing from you soon so we can help you resolve your concern.

Michelle

Avaliado com 1 de um total de 5 estrelas

I ordered this product

I ordered this product, but then read more about the company and all their product is made in CHINA! I asked for a refund and they said that since it was in transit to me they could not. Whatever! Don't be fooled, this company is based out of Wyoming but the product is made in CHINA! Read the ingredients, I'm not putting this on my face! Save your money and invest in some good facial products made right here in the USA.

19 de dezembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Theresa,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Can you please email us using TRUSTPILOT as your subject so we can easily identify your email.

I look forward to your soonest reply so we can help you address your concern.

Michelle

Avaliado com 4 de um total de 5 estrelas

The Oia patches do work ...you can see…

The Oia patches do work ...you can see results even after first use. I’ve already ordered a second time. I can see a problem, trying to reuse them 15 times. There’s no way certain ones will make it, like the forehead and under-eye ones. They stick tight about half of that. But for what results they’ve given, I think very much worth it! Highly recommend if you can afford it.

17 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the skin patches

Love the skin patches! I’m surprised at the results every time I take them off. The fact that they can be re-used is a bonus. These are definitely a part of my regular skin care routine now!

7 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad product and poor customer service

Be careful when ordering from this company. I purchased 3 products including The Rejuvenating Eye Patch. I opened and used the eye patches and received a chemical burn. When I emailed customer service for a return, they offered me a 30% refund to keep the product. After many emails to get refunded on the 2 other products that I have not opened yet, they are still refusing. The customer service through their support website is a joke. I am now emailing oiaskincare.team to see if they are any more competent at customer service.

6 de dezembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello Mary,

Please accept our sincerest apology for any trouble or inconvenience we have caused you. I have replied to your email and I hope you will give a reply so we can address your concern right away.
We highly appreciate your feedback as it will assist us in becoming better at what we do.

In light of this, I have refunded the Rejuvenating Hydrogel Eye Patch (Day) right away. We would love to make things right if you give us another chance.

I look forward to your reply to my email.

Michelle

Avaliado com 5 de um total de 5 estrelas

I LOVE Oia skin products!!

I LOVE Oia skin products!!! I will not go without them. They have a lifelong customer in me. They are AMAZING!!! Thank you all, for all you do to bring us AMAZING products!!! :)

4 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of Money

Spent $125.00 on all these products believing what they advertise....Used only 3 times before the patches no longer adhered to my fresh clean skin. I cleaned after each use as specified leaving to air dry properly etc. There is no way you will get up to 15 uses out of these. The company did not seem surprised at all with my situation so this must not forecasts surprise to them. Waste of money!!!!

3 de dezembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello Malinda,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Can you please send us an email with the subject TRUSTPILOT so we can address your concern?
Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Michelle

Avaliado com 1 de um total de 5 estrelas

I love Trustpilot

I love Trustpilot. Companies can control their reviews on other platforms such as social media but not here. Thanks to all the ladies leaving your honest reviews.

I was going to order this product but not anymore.

29 de novembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello Mary,

Thanks so much for sharing your thoughts with us. We want you to feel comfortable sharing good or bad news with us. Please email us and use TRUSTPILOT as your subject so we can help you with your concern.

We are glad that these few negative reviews below have already emailed to us and were handled accordingly. Looking forward to your email.

Stay safe!

Michelle

Avaliado com 1 de um total de 5 estrelas

Scammed

I ordered the full pack, they sent me a message that orders would take an additional 2 weeks before shipment and to email if I wanted to cancel, I did the same day. They sent me an email that they do not refund or cancel.

24 de novembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello D Thurn,

I hope all is well!

We appreciate you taking the time to put a review and this will help us improve the quality of our products and our services. Can you please send us an email to our website so we can check what happened to your order? Kindly put the subject TRUSTPILOT. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I look forward to hearing from you soon.

Michelle

Avaliado com 1 de um total de 5 estrelas

I tried their products and there was no…

I tried their products and there was no noticeable change , they sent me an email offering me a 30 per cent refund quite a while ago now , I have sent numerous emails to say I would accept the refund but I have heard nothing back and still don’t have my refund , very very disappointed in this company, and would not recommend them to anyone, in fact I’m considering going to consumer protection, it really upsets me that people can’t be honest

23 de novembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello,

We appreciate you taking the time to put a review and this will help us improve the quality of our products and our services. Can you please email us again from our website so we can address and resolve your concerns properly? Kindly put the subject TRUSTPILOT. I will look forward to your email stay safe and healthy always!

Michelle

Avaliado com 1 de um total de 5 estrelas

Oia Anti-Wrinkle Face Lift Patches 6 pack

1st entry
Review OiaSkin Face/neck patches

2nd etc
Follow up communication from OiaSkin on 25/10/20

3rd etc
Follow up email from Oiaskin received 26/10/20

4th
Email from Ms M. Oiaskin on 29/10/20

5th
25/11/20 Received refund + replacement. Will review product again 🤞
_______________________________

1st entry
I thought I would give the Oia facial patches a try & review specifically the facelift patches for the forehead, eyes, smile & neck. I was eager to try these Oia patches which were advertised on Instagram. I forked out $82.55AUD for 6 patches. Quite pricey compared to other companies selling the exact anti-aging patches. I kick myself now for not purchasing Wrinklesminckles at half the price, who also have a good reputation for products & service.Oia clearly states if the patches are looked after properly & cleaned they could last up to 15 applications.Not the case.My neck patch started to fall apart after one use & I have photos to prove it. It's pretty disappointing to not only have the patches not stick properly after the first use, but as a first time customer having your emails ignored by their customer sales department. Oia advertise that they as a company are there to help, they even state in their product leaflet insert that customers can share their experiences & to contact them via their email if we as customers have any concerns at all.
Their leaflet also states "We're always here to help & provide you with a wonderful experience!"Really??? Why can't an email with my concerns be addressed head on, which was sent on the 19/10/20..5 days ago. Oia clearly do not take customer concerns seriously because emails/photo evidence has not been dealt with. I followed Oia instruction leaflet to a T, & applied the patches on clean skin. By morning the adhesive on the neck patch had also started to peel away along the edges.I expected issues would arise with the patches after several days use, maybe even at the 5th day or 8th day leading up to day 15...but not after day 1's application. The eye patches also had white discolouration spots.After my first use I immediately contacted the company via email with my concerns. Their website states they respond within 24-48hrs during Mon-Frid. I have been waiting 5 business days. I have contacted them 4 times with photos to show them my concerns & also reached out to them on social media. As expected no response.It's a pity my concerns were not addressed because I have more than 10 family members/friends who were hoping to buy this product.Pretty silly to ignore customers because overall they as a company will be missing out on multiple sales down the track & long term customers.Poor business ethics. I will definately advise as many friends/family & beyond my experience, plus show them photograph evidence.Photos don't lie. I really had high hopes for this company, & to think they also requested a tip at the check out to assist them, which I also paid in good faith.Poor form I say.

2nd entry
**New Entry 25/10/20**
(Since my online review I have received an email from Oiaskin addressing my concerns on 25/10/20 & apologies).
I will wait & see if Oiaskin follows through with their email promises & once again try the replacement patches that were offered to me. Please be aware that I was only offered a 30% refund for the faulty patches if I didn't want a replacement).I will once again review the 2nd batch of patches.Hopefully they will keep their word & follow through with the delivery.Let's see what will happen.Im happy to give them a 2nd chance. Stay tuned ladies & gents & thank you for reading my post.Until then keep safe & have a great day 😷🙏

3rd entry...Let the games begin!
Received an email yesterday 26/10/20 from another Oiaskin employee Ms.E...she is claiming she can't find any photos I emailed to Oiaskin...with a how can we help scenario being played. Amazing how multiple emails have lost their photo attachments.

**Note**
I have checked my email is working with friends & as a precaution had also sent the original emails with attachments from two email accounts & also via PayPals dispute resolution website too.So who am I suppose to believe now?Ms.M claiming a replacement pack is on its way? Or believe Ms.E?

As previously advised on 25/10/20 CSO "M" from Oiaskin advised me that she has received authority to replace my faulty patches. Either there is some sort of miscommunication happening amongst the staff at Oiaskin? Or they are trying to reneg on their replacement promise?

Email yesterday (26/10/20) to CSO "M" has so far gone unanswered. I ask, is this what you want to experience as a 1st time buyer? 😕

4th entry 29/10/20
Ms M email claims processing team will send a new pack, no details 😕

5th entry 25/11/20. Received replacements/refund. Will review new pack again.Thank you Ms M

23 de outubro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hi Helen,

I hope all is well!

I have emailed you a couple of times and replied to all of your concerns but unfortunately, after I sent you the message that we're still waiting for the new tracking number of your replacement we no longer received any reply from your end. Anyway, it is okay we understand your frustration. We hope you have received the replacement we sent and the full refund as well. Thank you very much and stay safe always!

Michelle

Avaliado com 1 de um total de 5 estrelas

Caused moderate skin irritation

Slick marketing, controlled *positive* reviews and no active claim of this Trust Pilot account leave me wondering what more is being hidden from view?

These medical grade silicone skin patches sound like a great natural alternative to the abrasive, harsh and chemical~based anti~aging products dominating the market. However, you likely won’t hear much about those people with sensitive skin, like me, who react adversely, develop skin irritation rashes and come out looking *lobster* burnt instead of youthful and refreshed.

The result, after not even 15 minutes of using these over~priced, short~lived patches was absolutely awful for me. I look dreadful, especially under the eyes where the patches were on the longest, like I fell asleep high noon in the wind blown Sahara without sunscreen on. After an hour, my skin has yet to calm down....may be awhile yet of me looking sizzled. I basically just tossed $90 into the closest garbage.

Word to the sensitives: do a skin patch test somewhere discreet before applying. Package warns to discontinue use if irritation develops yet how often does this happen to people? Likely more often than the company will willingly reveal, which is why I’m writing this review.

Please be careful with this product if you have sensitive skin. I feel it should not be marketed to such skin types at all, there should be more public warnings. My faith in this company’s integrity is zero as a result of lack of transparency. It actually says on the Oia Skin website that this product is *side effect free*, which is NOT my own direct experience.

16 de setembro de 2020
Avaliação não solicitada
logotipo da Oiaskin

Resposta de Oiaskin

Hello VeloDiva,

I hope all is well!

We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. May I ask if you were able to email us from our website so we can resolve the issue you have encountered? We at Oia Skin are always open to address all the concerns that our customers have experienced. Kindly send us an email with the subject TRUSTPILOT.

We look forward to hearing from you soon!

Michelle

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais