Oily Jack England Avaliações 

186
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Barbour would not customise my Brown and Green Corbridge Jackets. Repairs & alterations only. Oily Jack had no such qualms. I now have two totally unique jackets as a result of mixing different Brown... Ver mais

Avaliado com 5 de um total de 5 estrelas

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... Ver mais

Detalhes da empresa

  1. Consertos

Escrito pela empresa

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

186 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(186)

80 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Service

Coat came back clean and waxed - did just as expected :) A little pricey to be honest but I guess I haven't got a clue what it entails to wash and rewax a jacket

14 de abril de 2025
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Resposta da Oily Jack England

Thanks Laura for taking the time to share your experience - we are over joyed your happy with the results. The cleaning aspect on our company is something we take great pride in and is at times very specific to the individual jacket.

All natural cleaning solutions with high quality content are a little pricey, however considering the results we achieve, we wouldn’t have it any other way. “Chemical free” means your jacket will really stand the test of time and retain strength and endurance.

We sincerely appreciate you trusting us with your jacket😀.

Sasha and team

Avaliado com 5 de um total de 5 estrelas

Ash is a true wizard

Ash is a true wizard! He did an incredible job with my Barbour, and I couldn’t be more pleased. There is a wait, but that’s completely understandable for the level of custom work he does. Quality takes time, and the results are worth it! I wouldn’t trust anyone else.

16 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

These folks went above and beyond…

These folks went above and beyond to send me a product that met their own high standards which completely exceeded my expectations. Great kit. I would buy from them again- even with the shipping to Canada, it is worth every penny.

29 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Jacket transformed

Firstly... very easy process from ordering online to pick up at the door. Took a couple of weeks but they do say online 10-15 days so all good. Jacket was a 12yr old Belstaff Brooklands motorcycle jacket. Dirty, mouldy and very musty smelling, with some staining around cuffs. What came back looked like a new jacket! Well exceeded my expectations. Lining clean. No smells. Beautifully re-waxed. Very pleased. Highly recommend and will be using them again for sure.

3 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Communication issues

I tried reaching out via Insta and as that didn't work out via email. At the beginning they were super helpful, but then ignored my second and third email. It's unfortunate because I think their offering for wax jacket repair is great, but I am looking for another provider now.

3 de abril de 2025
Avaliação não solicitada
logotipo da Oily Jack England

Resposta da Oily Jack England

(Edited) Hello Anna,

Many thanks for getting in touch with us!

We pride ourselves on our outstanding communication and would like to look into this further if you would be happy to provide your email.

Ashley (Owner)

- After email details were provided.

Hello Anna,

Many thanks for providing the information needed to look into this. I have located your emails, and I can see after we provided the free quotation for the work needed on your jacket, the follow up emails from yourself had transferred into our spam / junk folder.
This is something our team is looking into.

All services you requested, can be found on our website to purchase - however we do sincerely apologise we couldn’t guide you through the process any further.

We are more than happy to book your jacket in, however completely understand if you would like to seek another company to carry out the work.

Ashley (Owner)

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, and went out of their way to ensure the best quality material was used. Absorbing the cost of a more expensive service. Highly recommend.

3 de março de 2025
Avaliado com 1 de um total de 5 estrelas

Very uncommunicative

Very uncommunicative. My emails were repeatedly ignored so I went elsewhere.

Update: Yes, to answer the question below, I was emailing contact at oilyjack.co.uk

10 de março de 2025
Avaliação não solicitada
logotipo da Oily Jack England

Resposta da Oily Jack England

Hello Oliver,

We do apologise you have been having communication issues.
We take pride not only in our work as well as our communication.
Can you please confirm your were contacting contact@oilyjack.co.uk as we have no pending inquiry’s from an Oliver.



Avaliado com 5 de um total de 5 estrelas

Repair

My jacket required some minor stitching repairs. The team have repaired my jacket and returned it within the given timescales.
Top quality service from start to finish. Thankyou all ❤️

6 de março de 2025
Avaliação não solicitada
logotipo da Oily Jack England

Resposta da Oily Jack England

Hey Robert,

Huge thanks for taking the time to leave feedback about experience with us! Incredible jacket to have worked on, a real treat. We hope your son didn’t even realise it had gone by the time it arrived home😀.

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