OIS Services Avaliações 

Don’t waste your time with these Ois services and Innovate1. Trying to get a refund on duplicate applications for me and my son (visa and passport) but there’s no contact number to reach the team nor Innovate1services, e-mails taking so long to get response from including time constraints. They blame it on Covid even in 2022, a total disgrace. Might as well have given a charity of my choice the £443.19p, rather than a poor system which isn’t working. Just don’t bother, they’re a waste, just as the country’s (Nigeria) system. I tried the international numbers on the FAQ’s, however to no avail. Pay them at your own risk…

Awful experience. Rather dubious cash in hand transactions without a receipt inside OIS agency. Check your receipts well as you will find the various £20 fees that you pay probably relate to the same service! £20 cash for a photocopy / £20 service fee/ £20 transaction fee / processing fee etc. Reading up on the owner of OIS in various articles, it doesn't surprise me...

The security guards are a JOKE and a total DISGRACE. Can someone remind them that their job is to confirm if clients have appointments (appointments slips) and are therefore authorised to go into the centre. Security guards are not immigration officials or OIS staff that have the right to review documents. Security guards at the centre have resorted to reviewing applicants documents outside of the building and decide who should or should not go into the centre. THIS IS WRONG. They are not trained to do so and it is not right and part of their job description. If the security guards want to feel more important and involved, they can go back to school, get more training and apply for higher positions.

The office at Fleet street is ok hence the 1 star. They do their job if you have an appointment with them.
However, the administrative qualities for the UK based branch are very poor in terms of refund requests. They send automated responses and closed their phone lines under the excuse of covid.
I have been sending emails for a refund request made in January for over 1 month and the so called refund process is supposed to take 4-5 weeks.
I don't think the directors know what they are doing. They are only interested in receiving payments for visas and passports and issuing visas. They can't even liase with their Nigerian partners to issue passports.
They even refer to poor reviews as being malicious-instead of accepting their errors and correcting themselves and request proof of complaints. Even if they delete the emails on their end, they have forgotten that some clients have saved those messages.
When they display such an attitude, the only option left is to report them.
If you have the time and travel frequently, get your passport in the home country- don't rely on ois/Nigerian house.