Ok Living Avaliações 

312
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(312)

66 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

No communication and delivery too late

No communication and delivery too late. Will not use this company again. When entering email address and postcode to find where the parcel was, my details didn’t exist!

5 de setembro de 2024
logotipo da Ok Living

Resposta da Ok Living

I am very sorry that you had this experience. We will look into the issue with communication and shipping information to make sure this doesn't happen again. Best regards, Sabine.

Avaliado com 5 de um total de 5 estrelas

Quick and efficient delivery

Quick and efficient delivery. Whilst there was an issue with my order, couple of incorrect parts in the box, I could not fault the customer service with immediate issue of replacement etc. Would deal with again.

26 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your understanding and your positive feedback! We are pleased that customer service was able to respond quickly and that you are satisfied. We look forward to your next order. Best regards, Sabine.

Avaliado com 5 de um total de 5 estrelas

Shoe cabinet takes Uk size 12 shoes

Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size 12 shoes when built up, am very pleased with it.

26 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your great feedback! We are very pleased that you are happy with the shoe cabinet and the service and that the size of the shelves fits well. Enjoy your wardrobe! Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery
Everything was fine
Easy to assemble

27 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your positive feedback! We are pleased that everything went well and that the assembly was easy. Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

Service Quality & Price

Excellent serviced married with good quality products at a very good price. I will definitely buy these sinks again from this company

27 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your wonderful feedback! We are delighted that you are so happy with our service and products. We are already looking forward to your next purchase! Best regards, Sabine

Avaliado com 2 de um total de 5 estrelas

Missing parts

Good afternoon, I received my product but it came without Any of the screws or pegs needed to put it together.

26 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

We are very sorry that the screws and pins for assembly were missing. We have already sent you an email on 3 September, please reply to it. Best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

Never received order

Ordered a dining table and 2 benches from them. Was told it would arrive in 2 separate deliveries which we were fine with. Neither turned up. When looking at the tracking and contacting parcelforce they informed us that one parcel was at the deopt and the other had been delivered in Poland. Contacted customer services to see if they can rectify the problem and was told that there is nothing they can do and refusing to give us a refund even though we haven’t had anything delivered us. Terrible customer service. Definitely would not recommend buying from OK- living. Next time we will go to a more reliable company.

Update: company saying they will refund money yet in email exchanges they have said we will get a refund once they have received the items back. Not sure how we can return the items when the one is in poland.

16 de agosto de 2024
Avaliação não solicitada
logotipo da Ok Living

Resposta da Ok Living

Update: We are already in contact with you and you have opened an application for buyer protection and the money will be refunded to you. Best regards, Sabine

We are truly sorry that you have had such a negative experience. This is absolutely not the service we aim to provide. We will investigate the incident immediately and find a solution. Please provide us with your full order details so that we can ensure that the issue is resolved. Best regards, Sabine.

Avaliado com 5 de um total de 5 estrelas

Great product

Great product. Only issue was the delay in arrival and late communication BT all good otherwise

5 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! We are pleased that you are happy with the product and we apologise for the delay and late communication. We're glad that everything else went well. Best regards, Sabine.

Avaliado com 5 de um total de 5 estrelas

Nice product

Nice product

1 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your feedback! I'm delighted that you like the product.

Best regards,
Sabine

Avaliado com 4 de um total de 5 estrelas

Happy Customer. 😃

Good quality product, easy to assemble, very Happy with the finished cabinet. 😃

2 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your great feedback! I'm delighted that you're happy with the quality and ease of assembly of the cabinet. 😊

Best regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

Really pleased with the quality and…

Really pleased with the quality and quick postage. The vanity unit I've ordered turned out to look even better than I was hoping for

1 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your wonderful feedback! I'm delighted that you are so happy with the quality and speed of dispatch and that the vanity unit even exceeded your expectations.

Best regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

Just what I was looking for

Just what I was looking for - the shelving fits perfectly under my eaves. Quick delivery too.

1 de agosto de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your great feedback! I'm delighted that the shelf fits perfectly and that the delivery was quick.

Best regards,
Sabine

Avaliado com 4 de um total de 5 estrelas

Not built yet but chosen for the look of the cabinet

I ordered this for my son. He hasn't had time to build it but the delivery was fine. Slight damage to the box but delivered to correct address. He sometimes has trouble with couriers finding his flat.

25 de julho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your feedback! I'm pleased that the delivery was OK and that the parcel was delivered to the right address, even if the box was slightly damaged. I hope that your son will soon find the time to assemble it.

Best regards,
Sabine

Avaliado com 1 de um total de 5 estrelas

It most definitely is not sorted

It most definitely is not sorted. Still no goods and just a credit note! When you told me you can’t deliver to my address because it does not come up on GPS ridiculous terrible company!!

15 de julho de 2024
Avaliação não solicitada
logotipo da Ok Living

Resposta da Ok Living

Please contact our customer service again so that we can find a satisfactory solution for you.

Best regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

I initially had my parcel go missing

I initially had my parcel go missing. The customer service team were awesome and got it sorted for me quickly. The bookcase arrived safe and looks great!

4 de julho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! Enjoy your new shelf. Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

I love the dressing table

I love the dressing table, on arrival the 80cm mirror was shattered within 5 mins of emailing another one was getting delivered unfortunately the second one was also shattered this was obviously a royal mail problem and not ok-living. I again was emailed back immediately and offered either a refund of the mirror cost or another to be sent out, I took the refund and bought a lovely LED mirror that fits perfectly on the dressing table. I would not hesitate to order from this company again because of the excellent customer service and high quality units.

28 de junho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your detailed feedback! Your satisfaction is very important to us and we appreciate your willingness to order from us again.

Yours sincerely, Sabine

Avaliado com 2 de um total de 5 estrelas

I really wanted to like this shelving…

I really wanted to like this shelving unit but the quality is just not there. The vinyl on the shelves is poorly applied especially around where the frame attaches to the shelf. The unit is wonky and leaning to the side and very flimsy. Unfortunately, I will need to return it.

3 de julho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your honest feedback. We are very sorry to hear that the quality of the shelf does not meet your expectations and that you have problems with the stability and workmanship. Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

I bought the shoe tipper “ Luca”white…

I bought the shoe tipper “ Luca”white 90x170cm ,Vicco,it is amazing 🤩 and also is with mirro to on the side .the delivery it was very quick .
I really recommend very beautiful.

27 de junho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your positive feedback! We are delighted that you are happy with the "Luca" shoe tipper and appreciate the fast delivery. It's great to hear that you like the design with the mirror on the side. We are pleased that you recommend our product to others.

Yours sincerely, Sabine

Avaliado com 4 de um total de 5 estrelas

Good product

Good product, reasonably quick delivery.

24 de junho de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! We are pleased that the product meets your expectations. Enjoy your product. Best regards, Sabine

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