My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?
A empresa respondeu
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais
A empresa respondeu
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No communication and delivery too late. Will not use this company again. When entering email address and postcode to find where the parcel was, my details didn’t exist!

Resposta da Ok Living
Quick and efficient delivery. Whilst there was an issue with my order, couple of incorrect parts in the box, I could not fault the customer service with immediate issue of replacement etc. Would deal with again.

Resposta da Ok Living
Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size 12 shoes when built up, am very pleased with it.

Resposta da Ok Living

Resposta da Ok Living
Excellent serviced married with good quality products at a very good price. I will definitely buy these sinks again from this company

Resposta da Ok Living
Good afternoon, I received my product but it came without Any of the screws or pegs needed to put it together.

Resposta da Ok Living
Ordered a dining table and 2 benches from them. Was told it would arrive in 2 separate deliveries which we were fine with. Neither turned up. When looking at the tracking and contacting parcelforce they informed us that one parcel was at the deopt and the other had been delivered in Poland. Contacted customer services to see if they can rectify the problem and was told that there is nothing they can do and refusing to give us a refund even though we haven’t had anything delivered us. Terrible customer service. Definitely would not recommend buying from OK- living. Next time we will go to a more reliable company.
Update: company saying they will refund money yet in email exchanges they have said we will get a refund once they have received the items back. Not sure how we can return the items when the one is in poland.

Resposta da Ok Living
Great product. Only issue was the delay in arrival and late communication BT all good otherwise

Resposta da Ok Living
Good quality product, easy to assemble, very Happy with the finished cabinet. 😃

Resposta da Ok Living
Really pleased with the quality and quick postage. The vanity unit I've ordered turned out to look even better than I was hoping for

Resposta da Ok Living
Just what I was looking for - the shelving fits perfectly under my eaves. Quick delivery too.

Resposta da Ok Living
I ordered this for my son. He hasn't had time to build it but the delivery was fine. Slight damage to the box but delivered to correct address. He sometimes has trouble with couriers finding his flat.

Resposta da Ok Living
It most definitely is not sorted. Still no goods and just a credit note! When you told me you can’t deliver to my address because it does not come up on GPS ridiculous terrible company!!

Resposta da Ok Living
I initially had my parcel go missing. The customer service team were awesome and got it sorted for me quickly. The bookcase arrived safe and looks great!

Resposta da Ok Living
I love the dressing table, on arrival the 80cm mirror was shattered within 5 mins of emailing another one was getting delivered unfortunately the second one was also shattered this was obviously a royal mail problem and not ok-living. I again was emailed back immediately and offered either a refund of the mirror cost or another to be sent out, I took the refund and bought a lovely LED mirror that fits perfectly on the dressing table. I would not hesitate to order from this company again because of the excellent customer service and high quality units.

Resposta da Ok Living
I really wanted to like this shelving unit but the quality is just not there. The vinyl on the shelves is poorly applied especially around where the frame attaches to the shelf. The unit is wonky and leaning to the side and very flimsy. Unfortunately, I will need to return it.

Resposta da Ok Living
I bought the shoe tipper “ Luca”white 90x170cm ,Vicco,it is amazing 🤩 and also is with mirro to on the side .the delivery it was very quick .
I really recommend very beautiful.

Resposta da Ok Living
I still have not recieved my goods and no wird on where it is or tracking facility so im very much in the dark at the moment

Resposta da Ok Living
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