Ok Living Avaliações 

312
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(312)

66 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I ordered 3 sets of furniture from Ok…

I ordered 3 sets of furniture from Ok living. Two of them have been delivered while I am waiting for the third one. I have put up the first two sets and they are really gorgeous. Let me mention as well that they arrived in good time and in good condition.
I also like the fact that Ok living listened to our feedback about putting stickers/labels on the pieces of wood. I had labels on my new set of furnitures and the labels made setting them up really easy.
Thank you Ok living. I am a happy customer.

30 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your wonderful feedback! 😊 We're glad you love your furniture and that the labeled pieces made assembly easier. Hope your third set arrives soon! Enjoy your new furniture!

Best regards,
Sabine

Avaliado com 3 de um total de 5 estrelas

Vicco dressing table / desk

Condition of the desk was good apart from the big flat piece that goes on the top which had a few scuffs and scratches, emails didn't really tell me when it would be delivered it just ended turning up one day. Instructions for assembly were very good and easy to understand tho.

9 de janeiro de 2025
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Resposta da Ok Living

Thank you for your feedback! We're sorry about the scuffs and the unclear delivery updates. Glad to hear the assembly instructions were helpful!
Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

I have this firm 5 stars as they were…

I have this firm 5 stars as they were very helpful and considerate of our experience, fast delivery from abroad too!

8 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you so much for your fantastic feedback! We’re delighted that you had a great experience and appreciated our service and quick delivery. Many thanks, Sabine

Avaliado com 5 de um total de 5 estrelas

It’s nice and easy to build

The building was nice and easy to do it’s a nice small vanity desk that fits in my room perfect love it

7 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your lovely feedback! We’re so glad the vanity desk fits perfectly in your room and that the assembly was easy. Enjoy it! Many thanks, Sabine

Avaliado com 5 de um total de 5 estrelas

Next to me cot

Next to me cot

Arrived exactly how was described and is perfect thank you

2 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your kind words! We’re thrilled that the cot met your expectations and is perfect for your needs. Many thanks, Sabine

Avaliado com 5 de um total de 5 estrelas

Vanity table

Good communication. Items well packaged. No damaged items. Instructions were fine but would’ve helped if individual items had number stickers on them for easy identification. Overall very pleased with the end result

2 de janeiro de 2025
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Resposta da Ok Living

Thank you for your feedback! We’re glad you’re pleased with the end result and appreciate your suggestion about numbered stickers—it’s a great idea we’ll consider for future improvements. Many thanks, Sabine

Avaliado com 4 de um total de 5 estrelas

Took slightly longer to arrive than…

Took slightly longer to arrive than anticipated but was kept informed of the delay. Only received today but very well packed and appears to be very good quality. So far veryhappy

6 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! We’re glad you’re happy with the quality and appreciate your patience during the delay. Enjoy your new item! Many thanks, Sabine

Avaliado com 3 de um total de 5 estrelas

Communication not great but the order did arrive

Communication wasn’t great and I received multiple emails (as the delivery was in 4 parts) that looked like spam emails but ultimately the order has turned up. Not unpacked yet so I’m hoping it’s all as expected

9 de janeiro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your honest feedback! I'm sorry that the communication was confusing - we're working on improving that. We hope that everything meets your expectations. Best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

Still waiting for my order to arrive!

Still waiting for my order to arrive!
I placed the order 30-Dec. According to Parcelforce, it arrived in the UK 07-Jan. today is 14-Jan but no sign of the actual product. I have written to OK-Living 5 times. They reply promptly but give no information that is actually useful (just a link to the tracking website) and from what i can see have not tried to actually figure out what is going on. I have requested a refund but this request has been ignored!

30 de dezembro de 2024
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Resposta da Ok Living

07.01.2025 22:12
The parcel has arrived at the parcel centre.I am very sorry that there have been delays and problems with the delivery.best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

I still didn't get my second part of my…

I still didn't get my second part of my cabinet. The first part was delivered a week ago.

3 de dezembro de 2024
logotipo da Ok Living

Resposta da Ok Living

We are very sorry that the second part of your delivery has not yet arrived. We have already arranged for it to be forwarded.

Best regards,
Sabine

Avaliado com 1 de um total de 5 estrelas

Do not buy

The item came with lots of damages as we were putting it together, it says use glue included as well, so it was difficult to dismantle. Since we were unable to dismantle it, we kept the bed even with the numerous damages. The bed did not last even two weeks and broke in a few places. The quality is very bad, ikea products are much stronger. I wish i never spent money on this bed. Its like putting money in the bin. I do not recommend it. Its like the bed is made of paper, it breaks as soon as soon as u touch it.

28 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

We are very sorry that you had such problems with the bed.

Best regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

Good overall experience

To start customer service very helpful, gave a quick response to my email, sorted out my tracking code as I hadn’t registered before buying item, followed tracking delivered on time.

3 de dezembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your positive feedback! We're glad our customer service could assist you quickly and that your order arrived on time.

Best regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

Great quality

Exactly as advertised. Good quality decent pricing too.

3 de dezembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! We're thrilled that you're happy with the quality and pricing.

Best regards,
Sabine

Avaliado com 1 de um total de 5 estrelas

I don't have the item

I don't have the item. I only got the drawer. It should have been there over a week ago

29 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Both parcels were delivered. On 6.12. and 9.12. Please contact our customer service. We will find a solution. Best regards, Sabine

Avaliado com 3 de um total de 5 estrelas

Communication was great and the quality…

Communication was great and the quality is also lovely I just wished the pieces were labelled either Alphabetically or with numbers actually on them somewhere , lots of measuring bits but got there in the end !

29 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your feedback! I'm pleased that you're happy with the quality and communication - we'll be happy to take your advice on labelling to make the assembly easier. Best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

Kitchen units

First order and delayed and now I have an unhappy customer! Not impressed!

27 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

I am very sorry that there were delays with your first order. best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

Great kitchen cabinet at a reasonable…

Great kitchen cabinet at a reasonable price it fits in perfectly with my kitchen and fast delivery. Thanks

25 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your wonderful feedback! I'm glad the cabinet fits perfectly and that you were happy with the fast delivery. Best wishes, Sabine 😊

Avaliado com 4 de um total de 5 estrelas

I like the cabiets

I like the cabiets, but the rear fixings are flimsy and do not go in straight.

25 de novembro de 2024
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback! I'm glad you like the cabinets, and I appreciate your note about the rear fixings. We’ll take this into account to improve. Best regards, Sabine

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