OK Vape Avaliações 1.175

O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been buying my vapes and liquids from them for quite a while now, their liquids and vapes are really very good, with plenty of choice in taste and design of vape. I've tried many others but these... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Escrito pela empresa

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

They were here the next day

They were here the next day

9 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Carolyn,

We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Kind Regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery

1 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi there,

We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Excellent service as usual.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi there,

Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.

Kind regards,
Ashley @ OK Vape

Avaliado com 4 de um total de 5 estrelas

Let down by Royal Mail

9 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Bill,

Thank you for taking the time to leave us a review. I'm sorry to hear that your order took longer than expected to arrive. While orders on this service are generally next day, Royal Mail do ask to allow 1-2 working days. I can see that your order has now been delivered which is great news! If there is anything we can assist you with, please do get in touch.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Happy using Ok Vape

I have been using ok vape for some years and I am very happy with the service, quick ans professional ,would recommend them to my friends.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Mary,

We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Ok Vape

Having next day delivery makes it a great service.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Sophie,

We're very glad to hear that you are happy with the delivery service, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.

Kind regards,
Ashley @ OK Vape

Avaliado com 1 de um total de 5 estrelas

Ok vape is ok company

Ok vape is a very good company. But the courier they use to deliver are awful. When you contact ok vape to say you’re parcel has not been delivered and signed for by you they tell you to go and look for it and ask a possible 68 neighbours because the picture only shows someone feet no door number nothing. So very quick to charge for delivery but not so quick to investigate when there’s an issue, just back and forth emailing

15 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Dear Vanessa,

I am truly sorry to hear about the delay and the inconvenience you’ve experienced with your DPD order. We appreciate your feedback but hope we can turn this around for you.

After reviewing your case, I can confirm that our team has already been in touch with the delivery company. They have let you know that if the driver is able to revisit the address where your parcel was incorrectly delivered, your items could still arrive today. If this is not possible, we will make sure a replacement is sent out to you without delay.

Please accept our sincere apologies for initially requesting that you check with a neighbour. I completely understand how that may have seemed inappropriate, and it certainly was not our intention to cause any added stress.
My colleague was unaware of the number of flats in your building, but rest assured, your experience is being taken seriously.
We will closely monitor the recollection and delivery process, and if there are any further issues, we’ll organise a replacement parcel for you right away.

We are extremely sorry again that you have experienced this.
If you have any more questions or need further assistance, please don’t hesitate to reach out.

Amber @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Top service and quality refills

Very quick and easy to order and delivery is excellent

8 de abril de 2026
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Resposta da OK Vape

Hi John,

We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.

Kind Regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Quick

Quick, easy and reliable

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Mary,

Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant. Never thought I'd manage to stop smoking cigarettes but this product is the best. Good service and prompt delivery.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Amanda,

We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Can’t fault the service

Can’t fault the service. Delivery is always prompt and on the one occasion I had a problem it was sorted swiftly and professionally.
Can’t recommend highly enough.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi James,

Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon! Please get in touch if I can be of any assistance.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Easy to order, always immediate postage

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi David,

Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Excellence in Every way

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements cartridges) immediately. The help staff I've communicated with have all been VERY helpful. And their multi-pack prices are the best I've found.

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Andrew,

We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.

Kind Regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Great service quick and easy

Great service quick and easy

8 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Robert,

Thank you for taking the time to leave us a review and for sharing your experience of ordering with us! If we can be of any help, then please feel free to get in contact.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Very efficient service

Very efficient service. Goods arrive next day normally. Never had a problem since I've been ordering online.

31 de março de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Susan,

We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Kind Regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Very good

Prompt service

1 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Hugh,

We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product, high quality , free speedy delivery, excellent customer service,

1 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi there,

Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.

Kind regards,
Ashley @ OK Vape

Avaliado com 5 de um total de 5 estrelas

As always a quality item fast delivery…

As always a quality item fast delivery good communication

31 de março de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Karen,

Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.

All the best,
Calum @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Excellent product

As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 Motives equivalent range and I must say am very impressed. I was sent the 11mg and 16mg to try and honestly the taste is better, I've also reduced my nicotine from 16mg to 11mg which can only be a good thing. Another massive plus is that the OkVape 10 Motives equivalent range is also cheaper. I would highly recommend as the customer service is excellent and delivery is very quick.

19 de março de 2026
Avaliação não solicitada
logotipo da OK Vape

Resposta da OK Vape

Hi Amanda,

We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback.
If you need any assistance or information about our products, please feel free to reach out.

All the best,
Calum @ OK Vape

Avaliado com 5 de um total de 5 estrelas

Easy to ordet

Easy yo order. Good value and arri es a couple of days after ordering.

1 de abril de 2026
logotipo da OK Vape

Resposta da OK Vape

Hi Elizabeth,

Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.

All the best,
Calum @ OK Vape

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