OK Vape Avaliações 1.175

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been buying my vapes and liquids from them for quite a while now, their liquids and vapes are really very good, with plenty of choice in taste and design of vape. I've tried many others but these... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Escrito pela empresa

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Highly recommended*

Ordered one of the vape starter kits and a pack of high strength refills (5 in a pack) at £12 for the lot with free postage. They even chucked in a couple of menthol refills to try out for free.
Bit of a mix up when crappy Google auto-fill didn't include my house number. First and only time.
The long and short of it is that OK Vape sent out another package by registered post a couple of days later at no charge!
The E-cigs are good value for money and the "tobacco" flavoured cartomizers are better than others that I have tried. I used to get a weird unpleasant "fizz" kind of feeling in the pit of my stomach with another brand and went back to smoking rollies. No problems with this brand so far.
The Cartomizers can be a bit hit and miss, some lasting around a day or so
( 12 hours ) while one lasted less than 8 hours but at this price, I am OK with it.
The battery lasts about a day depending on usage and takes around 75 mins to recharge, or about 40 mins for the longer batteries.
Comes in a nice matt black plastic box.
If you sign up to Emails and promo's, OK vape hold regular "sales" and offers, so keep an eye out for regular discounts, they are quite good and there are substantial savings to be had, especially if you buy in bulk. ( £4.50 for the refills instead of £6.00 etc )
They say that if you order before 2 pm, you should receive your order the next day...
Haven't had the next day delivery experience yet but that may because I have ordered on a Friday night or bank holiday, and they post it out on a Monday morning after a weekend. Not a problem but something that you may want to bear in mind.
Many thanks to Chelsea and Alice at OK Vape for above and beyond customer service, highly recommended!

*Update!

Knocked 'em down a star, as lately, I have found that their E-cig cartomizer cartridges have become even more hit and miss. Some can last most of the day while another batch may only last a couple of hours. A bit of work as far as quality control and consistency is needed here guys!

24 de abril de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Why change flavour with new packaging?

I’ve been vaping for 2 years now, 18 month at least using ok vape ‘Sweet Anise Menthol
Purchased from Morrison’s every time. I’m giving 4 instead of 5 stars as I’d noticed recently packaging changed slightly. unfortunately, with this, a change in the quality of flavour! Come on ok Vape....sort it out and put it back!!!

14 de março de 2019
Avaliação não solicitada
logotipo da OK Vape

Resposta da OK Vape

Hi Marc,

This sounds really unusual as, although we have changed the packaging a little since re-branding from OK E-Cig to OK Vape, we have made no changes to our flavour recipes or the way in which we make our e-liquids.
If you would be so kind as to email us at info@okvape.co.uk with any batch numbers for bottles with which you feel the flavour quality is not satisfactory, then we will certainly follow this up for you.

Kind Regards,

Alice @ OK Vape

Avaliado com 5 de um total de 5 estrelas

I recently had a delivery that got lost…

I recently had a delivery that got lost in the post, it hadnt even been put out for deiivery, the ladies at OK vape sent out a new pack on my order so that I was not without. Excellent all round customer service. Other companies could learn from OK Vape. Thank you for an excellent service!

6 de março de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, never had any issues, and have always had the items I ordered show up the next day. Everything is reasonably priced and the e-liquids are great.

The only thing I’d complain about is that the range of e-liquid flavours isn’t huge, although I’ve found my favourites and am tending to stick with those now. I’d like to see some more flavours in future, maybe some thing citrus; an orange or a lemon-based flavour?

Other than that minor thing, I’d highly recommend OK Vape.

23 de novembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best customer service I have ever had…

Best customer service I have ever had from Alice Foster, she is a treasure. Very quick delivery. I will definitely be using this product and recommending them to my friends.
Karen Stockwell

30 de maio de 2018
Avaliação não solicitada
logotipo da OK Vape

Resposta da OK Vape

Hi Karen,

Thank you so much for your kind words - I'm so pleased that I could help and that you're happy with our products and service.

Best Wishes,

Alice @ OK

Avaliado com 1 de um total de 5 estrelas

Really not impressed

Really not impressed. For my first order with OK E Cig I chose 80VG 3mg Bubblegum flavour. Unfortunately what I received was 30VG and 12mg.

Edit: I received a phone call apologising for their error and a promise to send the correct product. Now I have received an email from Equifax informing me that they made a credit enquiry!! All I did was buy e-juice on a debit card!

24 de maio de 2018
Avaliação não solicitada
logotipo da OK Vape

Resposta da OK Vape

HI David,

It is a legal requirement for e cigarette/vape companies to confirm all customers are over the age of 18. Therefore we use a company called GB Group who carry out ID verification checks to ensure all online customers are over 18. The age verification software checks various sources including the electoral register, credit header data and utility data. These checks are only made the first time an order is placed (provided an account has been created and please don't be concerned by this as the checks only leave a soft footprint on credit reports which has no effect on your credit score. We note that we will carry out ID verification at the checkout and there is more information on this in our Privacy Policy (https://www.ok-ecig.com/privacy-policy/).

Kind Regards,

Alice @ OK E Cig

Avaliado com 5 de um total de 5 estrelas

Fast

Fast, easy delivery. We like the products and find online ordering great value and convenient . Never had any problems and would highly recommend. Thank you x

22 de abril de 2018

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