I made a request that Mark listened to, he offered suggestions, and then made my choice happen for me. He is soooo kind, respectful, helpful, and very prompt in his responses. And I mean PROMPT! Quite... Ver mais
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Veja o que dizem as avaliações
I ordered 3 jars for $100 to try the product, unaware that I had started a subscription. Within 10 mina of ordering the product, a lwoman called to make sure I knew how to apply the product and... Ver mais
A empresa respondeu
Frances was so professional, and friendly, and truly wanted to help me. She took extra time to look into the situation. She corrected the problem immediately and made a suggestion that better suited w... Ver mais
A empresa respondeu
I expressed my desire to cancel a subscription for an Olavita product and Veronica responded to my email request. She responded right away with two options to solve my issue. I selected my preferre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Informações de contato
-, -, -, Estados Unidos
- 7542276438
- support@olavita.co
- olavita.co
3,7
Bom
975 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mark...very impressive!
I made a request that Mark listened to, he offered suggestions, and then made my choice happen for me. He is soooo kind, respectful, helpful, and very prompt in his responses. And I mean PROMPT! Quite impressive, and very appreciated by myself and other customers. Hold onto him!!!
14 de novembro de 2026
Avaliação não solicitada
In a word
In a word, MARK. He saved the day. Somehow my order was for something I didn’t need or want. Mark was able to arrange for a larger refund than what was originally offered and he did so in professional manner. An asset to your site.
12 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you, Alana, for sharing your experience! We're delighted to hear that Mark was able to step in, understand your needs, and find a better solution for you. We’ll be sure to share your kind words with him. He’ll be thrilled to know he made such a positive difference. We truly appreciate your feedback!
Warm regards,
The Olavita Team 💛
I cancelled my order and it was…
I cancelled my order and it was refunded the next day. My issue is that I didn't see the final purchase before it went through to my bank. I am glad to see a company with integrity.
11 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you, Diane, for sharing your experience. We're glad our team was able to process your cancellation and refund promptly. We also appreciate your feedback regarding the final purchase details, as transparency throughout the checkout process is important to us. Thank you for recognizing our commitment to customer care!
Veronica said she has taken care of my…
Veronica said she has taken care of my problem. I will know for sure in 5 to 7 days. She did act promptly to my situation.
11 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you, Susan, for your feedback. We're pleased to hear that Veronica responded promptly and assisted you with your concern. We understand you'll need a few days to see the final outcome, and we appreciate your patience. We'll be sure to share your kind words with Veronica!
I ordered 3 jars for $100 to try the…
I ordered 3 jars for $100 to try the product, unaware that I had started a subscription. Within 10 mina of ordering the product, a lwoman called to make sure I knew how to apply the product and begged for a good review for the courtesy call.
A month later, I got an email that 3 more jars are coming to me. This was a surprise, since I did not explicitely sign up for a subscription.
I immediatly emailed, tested and called support (the phone number is bogus) to stop the product from shipping and cancel the subscription only to be told that it was too late to cancel the shipment and that nothing can be done to fix the problem.
This product is not good and the support is worse. Steer clear of Olavita!
11 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Hi Catherine,
We’re sorry to hear about your disappointment and understand your frustration regarding the additional shipment.
We would like to clarify that your subscription has been canceled, so no further recurring orders will be generated. Regarding the additional order, we’re happy to review the transaction with you and discuss the possibility of a refund, including the applicable options and next steps.
We’re sorry if the subscription terms or follow-up communication were not clear at the time of purchase. We take your feedback seriously and would appreciate the opportunity to address your concerns directly.
Please reach out to our customer support team so we can assist you further.
Kind regards,
Olavita Customer Support Team
I am extremely satisfied with my…
I am extremely satisfied with my purchase and the overall experience. I would particularly like to highlight the outstanding customer service provided by Mark. His communication throughout was excellent, he was always helpful, professional and responsive, and kept me fully informed every step of the way.
It’s refreshing to receive such a high level of customer care. Mark is a real credit to the company, and his excellent service made the whole experience a pleasure. I would highly recommend!
10 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you, Hanora, for your wonderful review! We’re delighted to hear that you’re so satisfied with your purchase and overall experience. Mark will be thrilled to know that his communication, professionalism, and attentive support made such a positive impression. We truly appreciate your recommendation and are grateful to have you as part of the Olavita community!
Warm regards,
The Olavita Team 💛
BEWARE OF THIS COMPANY!
I've been charged $49.95 and $79.95 for products I never received. I never received a confirmation email and I've spoken with at least 5 representatives who can't find the problem. I even send a pic of my bank statement where the charges hit my account. I think this company is a bunch of crooks! They say they can't find the order - then just return my money!
22 de outubro de 2026
Avaliação não solicitada
Resposta da Olavita
Hi Jeanette,
We’re sorry to hear about your experience. However, after checking our records, we’re unable to locate any orders with Olavita matching the amounts of **$49.95 or $79.95**.
It’s possible these charges are from a different company or website. Could you please double-check the merchant name on your bank statement and the website where the purchase was made? We recommend contacting the company associated with those charges directly to locate the correct order and obtain assistance.
Please note that our official website is https://olavitaskin.com.
We hope this helps clarify the situation.
Kind regards,
Olavita Customer Support Team
I expressed my desire to cancel a…
I expressed my desire to cancel a subscription for an Olavita product and Veronica responded to my email request. She responded right away with two options to solve my issue. I selected my preferred option and she immediately cancelled the order and requested my refund to my credit card. I received an email to confirm that a refund was requested. It took me all of 10 minutes to take care of this issue. I am very pleased with the service I received.
8 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for sharing your experience! We're delighted Veronica was able to offer clear options and promptly take care of your request. It's wonderful to hear the process was smooth and easy, and that you felt well supported throughout. We'll be sure to pass along your kind words to Veronica. Thank you for choosing Olavita!
Veronica took care of my problem…
Veronica took care of my problem quickly. She was efficient and sent a lovely note to explain what she had done. Perfect customer support. Thank you.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your lovely feedback, Barbara! We're so glad Veronica handled your concern efficiently and took the time to explain everything clearly. We believe thoughtful communication is just as important as resolving an issue, and we're happy she delivered that experience. We'll be sure to share your appreciation with her!
Mark handled my concerns & offered me a…
Mark handled my concerns & offered me a customer satisfaction adjustment to my order. He was considerate & understanding & I truly appreciate your patience and help in a very timely manner. Cudos to Mark ! He is truly an asset to your company !
5 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you so much for your wonderful feedback! We're delighted to hear Mark took the time to listen to your concerns and find a solution that left you feeling valued and supported. Your kind words mean a lot, and we'll be sure to share your recognition with Mark. We're lucky to have him on our team!
Warm regards,
The Olavita Team 💛
⚠️ STAY AWAY - Total Scam Tactic (Sent wrong item, refusing full refund)
I ordered Collagen from Elovita, — yes they keep changing names — but they shipped me an entirely different product. When I contacted customer support to fix their mistake, they completely refused to send a replacement or a full refund. Instead, they offered a insulting 10% partial refund on the incorrect item they forced upon me.
This is a complete breach of UK consumer rights. They do not honor their own website FAQs regarding exchanges for incorrect items. They rely on wearing customers down with automated, brick-wall customer service replies so they can keep your money.
This website appears to operate under multiple rotating names (like Olavita/Elvabeauty) to hide from bad reviews. Do not trust them. If they did this to you, do not waste time arguing—go straight to your bank and open a chargeback dispute for "goods not as described.
5 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Hello Margherita,
Thank you for sharing your feedback. However, we would like to clarify an important point for anyone reading this review.
Olavita has no affiliation, partnership, or business relationship with Elovita or Elvabeauty. We have never operated under these names, nor have we changed our company name to any of them.
Unfortunately, it appears that another party may be using a name similar to ours, which can understandably cause confusion. We strongly advise customers to verify that they are purchasing directly from our official website, **olavitaskin.com**, to avoid potentially counterfeit or misrepresented products.
We take our brand reputation and customer trust seriously and do not want anyone to mistake another company's products or services for ours.
If your purchase was made through a different website, we encourage you to contact that seller directly to resolve the issue.
Kind regards,
Olavita Customer Support Team
So professional!
Frances was so professional, and friendly, and truly wanted to help me. She took extra time to look into the situation. She corrected the problem immediately and made a suggestion that better suited what I wanted. It's rare in today's world to get this kind of customer service. Thank you, I really appreciate talking to a live person who really wants to help, rather than just get you off the phone. You have a great representative in Frances.
3 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you so much for your wonderful review, Sandy! We're thrilled to hear Frances took the time to understand your needs, carefully look into the situation, and find a solution that worked better for you. Providing genuine, personal, and thoughtful customer care is something we truly value. We'll be sure to share your kind words with Frances. She'll be delighted to know how much you appreciated her help!
Warm regards,
The Olavita Team 💛
Don't
They try to put me on subscription...luckily I had PayPal. Then I got a different product similar but not olavita. Of course I didn't get the secret present they promised.
4 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Hello Orit,
Thank you for your feedback. We would like to clarify that we have no record of this being an order placed directly with Olavita, and the experience you describe does not appear to relate to our business.
Unfortunately, there are websites and sellers using names or branding similar to ours, which may cause confusion. Please be careful when purchasing online and make sure you are ordering directly through our official website: **https://olavitaskin.com**.
Olavita is not responsible for orders placed through unrelated third-party websites. If you believe this review may have been posted against the wrong company, we kindly ask you to verify the seller's details.
Your online safety matters, and we encourage everyone to remain cautious of unauthorized sellers.
Kind regards,
Olavita Customer Support Team
Frances
Frances, the representative, was most understanding and cooperative in trying to complete the transaction. She was knowledgable and professional and an asset to Olavita.
3 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your lovely feedback, Diane! We're delighted to hear Frances made your experience a positive one through her understanding, cooperation, and professionalism. We'll be sure to share your kind words with her. We're fortunate to have her on our team, and we truly appreciate your recognition!
Warm regards,
The Olavita Team 💛
Rich Panel made my return process so…
Rich Panel made my return process so quick and easy. Thank you Rich
3 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your feedback, Tracy! We're delighted to hear Rich made your return process quick and hassle-free. We'll be sure to share your kind words with him. We appreciate you taking the time to recognize his support!
Warm regards,
The Olavita Team 💛
Such a prompt response to my email
Such a prompt response to my email. Appreciate that. Great service. Thanks Veronica
3 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your kind words, Glynis! We're so pleased Veronica responded promptly and provided the service you deserved. We'll be sure to pass along your appreciation to her. Your feedback means a lot to our team!
Warm regards,
The Olavita Team 💛
Nicole Anderson was very helpful
Nicole Anderson was very helpful
2 de novembro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your lovely feedback, Gay! We're delighted to hear Nicole was helpful and provided a positive experience. We'll be sure to share your appreciation with her. Thank you for choosing Olavita!
Warm regards,
The Olavita Team 💛
Veronica was amazing
Veronica was amazing! She responded to my email immediately and solved my problem! The best customer service experience I have ever had!
29 de outubro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you so much for your wonderful feedback, Elaine! 💛 We're delighted to hear that Veronica responded so quickly and was able to resolve your issue. We'll be sure to share your kind words with her. Providing prompt, helpful, and caring support is what we strive for, and we're so glad you had such a positive experience!
Warm regards,
The Olavita Team 💛
I had made a mistake when ordering and…
I had made a mistake when ordering and found my bill twice of what I expected. After talking with Mark in your support group, he was able to update my order to meet my financial needs!
Thank you Mark!
29 de outubro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for your wonderful feedback, Shirley! 💙 We're glad Mark was able to help adjust your order to better suit your needs. We'll be sure to share your appreciation with him. It's always our goal to find a solution that works for our customers!
Veronica quickly took care and…
Veronica quickly took care and cancelled my account. I was not aware I had inadvertently signed up fir a "subscription" rather than a one-time order. She assured me no future orders or charges will be incurred and she has issued a full refund which I should see on my account in about 10 days. Thank you Veronica.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Olavita
Thank you for sharing your experience, Dianne! 💙 We're glad Veronica was able to assist with your cancellation and refund and provide reassurance about future charges. We'll be sure to pass along your kind words to her. We appreciate you giving us the opportunity to help!
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