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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Ver mais

Avaliado com 4 de um total de 5 estrelas

Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Ver mais

Avaliado com 5 de um total de 5 estrelas

A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrônicos

Escrito pela empresa

Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

270 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

promised me free return NEVER CAME HAD…

promised me free return NEVER CAME HAD TO PAY 10 POUND TO RETURN NEVER AGAIN

11 de abril de 2025
logotipo da Olectrical

Resposta da Olectrical

Dear Mr. Gough,
We are sorry to hear that you are dissatisfied with our service. At Olectrical, we strive to provide the best possible experience for all our customers, and it is disappointing to see that your perspective does not fully reflect the complete context of the situation.
1) Incorrect item was ordered
2) We never promised a free return of the item as it is against our policy unless the product is faulty. We promised to waive off the administration charges, which we did.
3) You placed an order for the correct item again on Friday evening. It is clearly stated in our shipping policy that we ship items within 2 business days. And yet we received a 1 star review from you on Monday morning for the non-delivery of your order that was placed on Friday evening.
From the very beginning, our team has been highly supportive in assisting you with your order, including waiving administrative charges for a product that was mistakenly ordered by you. In addition, we took the initiative to absorb the delivery charges and assured you of a full refund for the item that you ordered incorrectly.
However, one value we uphold without compromise at Olectrical is mutual respect. We are committed to the well-being of our staff just as much as we are dedicated to our customers, and we cannot condone verbal abuse towards our team members. As a result, we have made the difficult decision to cancel your order and issue a full refund, as we believe that respectful and constructive interactions are fundamental to maintaining a positive business relationship.
We wish you the best,
Team Olectrical

Avaliado com 5 de um total de 5 estrelas

Cloud ceiling panels

This is our 2nd order in last 3 weeks for cloud LED ceiling panels, great value and quick delivery.

9 de abril de 2025
logotipo da Olectrical

Resposta da Olectrical

Dear Mr. Stanway, we truly appreciate you taking time out to give us a review. We are a small but a growing business and such genuine reviews always help people put trust in us and our service. Thank you very much! Kind regards, Team Olectrical

Avaliado com 1 de um total de 5 estrelas

Damaged Infra Red heater

Ordered an Infra Red heater. delivery was quick, but the glass around the element was damaged. I have emailed on 3 separate occasions but have heard nothing back. Use this company at your peril.

3 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This may be a harsh review

This may be a harsh review. I received an email, on Thursday, apologising about problems with DPD resulting in a delay. I responded asking for a ‘when’ ETA. No response and now I receive a ‘How did we do?’
I’m sure this is an automated process error but, well, there lies the heart of many problems…
DAYS later, NO response. NO merchandise delivered. NOTHING - like customer service or who gives a sh_t points! THEY, Olectrical, obviously do not. They took my money and gave me nothing in return. May they rot!

6 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Dishonest company

Rubbish service my order was not delivered despite that I have been charged for it and on top of that I have been chasing your company by emails, filling out your online forms and leaving several voicemails despite alll that olectrical company has still not responded by emai, text or phone call. I want my full refund ASAPaa your company has failed not to deliver under the consumer rights I am entitled to a full refund and compensation. Anyone interested purchasing from this company do not. What is more insulting is that you keep sending emails for a review when you have NOT delivered my order.Disappointing, untrustworthy, unprofessional and despicable company & customer service.

14 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

Worst experience dodgy seller

I ordered two heaters and came damaged. Emailed the seller no one responded to my email. Worst experience ever. Never buy anything from this seller. 0 customer satisfaction. Not recommended at all!

3 de dezembro de 2023

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