Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Ver mais
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Veja o que dizem as avaliações
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Ver mais
Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Ver mais
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Informações de contato
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, Reino Unido
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4,2
Muito Bom
271 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wow amazing I'm so happy with lights
Wow amazing I'm so happy with lights. Makes my salon 5 🌟 🤩 thanks alot
19 de setembro de 2022
Simple to order and arrived on time
23 de setembro de 2022
Exceĺent product and service.
10 de setembro de 2022
Delivery was quick
2 de setembro de 2022
Great service.
1 de setembro de 2022
Excellent service and product
Excellent service and product. Very pleased and would recommend Olectrical as a trusted seller
29 de agosto de 2022
Appalling service, and total lack of knowledge about what their selling
Spent £600 on infrared heaters that they advertised and sold as outdoor heaters. Spent another £300 on having an electrician connect them to the consumer unit as required. Only to find out that these are not outdoor heaters (explained by Mirrorstone who manufacture the heaters) who then also told us that Olectrical are incorrectly advertising them.
After speaking to Olectrical, they admitted these should not have been advertised or sold as outdoor heaters, and they then offered us £100 discount or a refund if we can send them back as new with packaging (obviously not possible months after they were installed)
They have now refused to respond to our emails or calls and have ghosted us.
Terrible customer service, and a total lack of knowledge about the products they are selling for a not small fee.
26 de julho de 2022
Avaliação não solicitada
LED batons
After slight hiccup everything sorted within 24hrs brilliant service and great communication
19 de julho de 2022
Hi it is amazing I place order and…
Hi it is amazing I place order and next mid day in my hands. Brilliant service.
10 de julho de 2022
More than happy ,Excellent Company to…dealwith
More than happy ,Excellent Company to deal with
customer service excellent .
Will do business again ,many thanks
9 de julho de 2022
Ordered on the Monday and delivered on…
Ordered on the Monday and delivered on Tuesday (Aberdeenshire). Very efficient delivery service and other suppliers should follow this efficient service.
6 de julho de 2022
Excellent service
23 de junho de 2022
2ft LED Batten lights
2ft LED Batten lights. Quality better than expected. Best on price with communication and delivery first class. Would definitely recommend this company.
10 de junho de 2022
Terrible customer service skills never…
Terrible customer service skills never use again
8 de junho de 2022
Terrible
Terrible, no customer services took my money now won't answer calls or emails . Avoid like the plauge. Update finally did get my money back
8 de junho de 2022
Avaliação não solicitada
Resposta da Olectrical
Dear Mr. MCconnell, we are so sorry that you did not have a good experience with us. We are in the middle of change of management and we sincerely apologize for the lack of service you received. We can now confirm that the services are up and running and we assure you of the high quality of service now and in the future as well. We just hope you give us another chance to serve you.
Kind regards, Team Olectrical
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