Oliviabennett Melbourne Avaliações 

I really wish I could give 0 stars…
I was scammed by this merchant. Placed an order on 11 September and never received it.
Despite multiple emails to their customer service, and requesting a refund they are telling me they won’t refund my money.
DO NOT BUY FROM THIS SCAMMER!

These laundry baskets are not what appears on their website! They do not stand up and the embroidery and quality is nothing like the photos. Buyer beware!!! Drop shipping scam.

I have contacted customer service which were responsive but I will update you to let you know if they honour their refund policy and refund me.

Nothing like the photo, printed not quilted, the basket doesn't stand up, it just flops. Very disappointing.

UPDATED REVIEW 10 October 2026
At length, a full refund was in the bank account on the morning of 10 October 2026.

This update is to acknowledge that.

If, on the balance of probability, we thought that this was a legitimate merchant we might have removed the review. However, we just think we have had a lucky escape. The matter had been reported to Shopify's fraud/scam team as well as to the bank and Scamwatch Australia.

Telltale signs we should have noticed before purchase:
- Shop Pay / Shopify reviews
- FB profile page listing Pounds not AUD, and a 1 April birthday
- Clones of the advertising on social media reusing the images with a variation on the selling proposition
- A detailed FB post by Scam Savvy Aussie sounding the alarm

A 10 second Google search would have uncovered information about this merchant very quickly.

Post purchase alarms:
- the use of a t.shopify.com email domain for both the order confirmation and the refund notification (instead of Shopify.com)
- the undeliverable email address in the purchase receipt
- while the info@ email on the website reaches ‘someone’ or ‘something’ - there was Spanish language in two emails we have from the this email address, and
- the data generated about this merchant and its website by Google’s Gemini.

Even though the money is back independent of the transaction dispute with the bank, we still think this is a questionable merchant and we count ourselves lucky to get the money back.

We could have avoided having to cancel the card and pursue a refund if we had checked the Shop Pay / Shopify reviews. You cannot leave reviews when you’ve cancelled the order, so we cannot leave one there. However there are a number of reviews about this merchant and we would have been smart if we had checked those.

After we received a message that we would get a refund, we noticed tracking numbers appear in Shop for shipping. One in a Chinese language script and one in an English language script. We do not know why that would happen after notification of a refund, but it did make us doubt that any refund was really on the way.

It took a few days after the message confirming a refund for the order to appear cancelled in Shop Pay.

We used Google’s Gemini AI to seek information about this merchant’s website oliviabennett-melbourne.com and got detailed results backing up our misgivings. We asked Gemini questions about the location of the website and the merchant, the language, and scam alerts. We cannot upload images of these results here but thoroughly recommend spending a couple of minutes investigating online-only merchants using an advanced search tool *before pressing the purchase button*.

ORIGINAL REVIEW CONTENT
This business is likely a drop shipping scam advertised on social media. If you click, your social media feed will start to be flooded by all the other copies. If you’re looking for a hint that the material is false, the profile lists its birthday as 1 April.

Seems to copy merch images from Shein or Temu. Operates under many different names. All different prices.

Has a real website but that doesn’t make the business legit.

The bank said it is behaving like a drop-shipper and is currently tracing to a women's ready to wear company in Spain. Pretends (in Australia) to be any number of closing down businesses run by friendly looking (probably AI) women.

Transacts through Shopify / Shop and a number of other payment methods. Reported in this instance to Shopify via its Fraud reporting form.

The email address for it (the help @ email on the order receipt) comes back as undeliverable. The info @ email appears to work, or at least has not come back as undeliverable as yet.

Don't make the mistake we did. You will be replacing your card and disputing the transaction.

BUYER BEWARE - Please read reviews for "Rosie and Pearl" on Trustpilot. I was scammed by them in July 2026. Olivia Bennett is selling the exact same products, same website layout, same sob story of a mother & daughter closing down their store but they were in "Noosa" then not Melbourne. They do not have a shop. They did not send the complete order. The item was not handmade but cheap China mass produced of extremely poor quality fabric and sewing. They would not allow item to be returned for a full refund as advertised. Emails from them are all very sweet with love hearts and flowers, well written (thanks to AI I presume) but they do not deliver what they promise. I have advised Scamwatch and Meta.
DO NOT BUY FROM THEM!