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Olsen & Smith is a UK-based home and lifestyle brand, offering a wide range of practical, well-designed products for everyday living. From outdoor garden storage and home heaters to kitchen appliances, gaming equipment, and home-office essentials, our collections are built around quality, reliability, and real customer needs. We focus on products that work hard, last longer, and offer excellent value. By combining smart design with carefully sourced materials, Olsen & Smith has become a trusted choice for customers across the UK looking for dependable solutions for their home and garden. We offer free delivery across mainland UK, a 30-day return policy, and friendly customer support — making it easy to shop with confidence.
Unit 5 Russel House, Russel Square, SS15 6TF, Laindon, Reino Unido
4,0
16 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Arrived safely in the flat pack parcel but it took some time to set up as the diagrams in the instructions were so small and not really clear.
The box meets with the description except that the lid is a little bent and holds water then dries out leaving a stain.
We ordered the 680 litre storage box to house the cushions off our garden seating which it does very satisfactorily. Plenty of room for everything which is great. The storage box arrived promptly and in good condition. My husband and I set about putting all of the parts together, and we eventually managed to get it built, after around 2 hours and a lot head scratching. It would be extremely helpful to have a step by step guide on how to assemble it on YouTube which would make the whole process a lot quicker. We are not natural DIY ers and so I’m sure we took a lot longer to assemble the storage box than someone is very good at DIY. Anyway, it’s up and we’re very pleased with it. It’s roomy enough to take all of the cushions off our garden furniture, it’s good looking and sturdy. Just would have liked a YouTube video of someone from your company assembling the whole thing from start to finish, which would have cut out assembly time of 2 hours by half we’re sure.
C up one to Robotic floor cleaner is great. However not being technical I struggled to set up the cleaner. I telephoned customer service for support and no one to assist though person with telephonist laughing at my plight.
Resposta da Olsen & Smith
Hello Lorraine,
I am incredibly sorry to hear about the experience you had when calling for support. It is completely unacceptable that you were met with laughter rather than the technical assistance you needed, and I apologize deeply for the lack of professionalism and respect shown by our team.
We want to make this right and ensure you can fully enjoy your robotic floor cleaner without any further stress. I understand that setting up new technology can be a challenge, and you deserve a patient, helpful guide to walk you through the process.
Could you please let us know the best contact number for you? I would like to arrange for a senior member of our team to call you directly at a time that suits you to provide the technical support you should have received in the first place.
Kind regards,
Olsen and Smith Customer Support Team
Ordered a Dehumidifier, had some trouble but support staff were more than helpful. Fast replies and sorted my issue efficiently. Thank you love the product!
Excellent service and quality of the product
Delivered on time and well packaged. Heavier than expected but once in place will not be moving it. Good booklet with it, shows temperature and cooking time of everyday stuff, easy to use especially using the icons on the top of airfryer. Great cooking capacity as it's a double stack airfryer and doesn't take up too much room.
Very poor quality. The huge storage case relies on small plastic knobs to hold it together which immediately break. Customer service was awful, asking repeated questions and delaying response. Eventually after a long wait and much wasted time on telephone calls we were sent a different part to the bit we explained had broken. I want a refund. Even if this item fitted together its not sturdy enough for use.
Resposta da Olsen & Smith
Hi Gillian,
I am deeply sorry for the frustration and the significant amount of time you have wasted trying to resolve this. It is incredibly disheartening to hear that the storage case did not meet the quality standards you expected and that our attempts to fix the issue only caused further confusion by sending the wrong parts.
I completely understand why you are requesting a refund; it is clear that the item has not performed as it should, and the delays in our communication have only made the situation worse. We want to make this right and ensure that you are not left with a product that isn't fit for use.
Could you please let us know the best way to contact you, or provide your order number? I would like to personally oversee the refund process for you and ensure no further time is wasted on your end.
Kind regards,
Olsen and Smith Customer Support Team
Olson and smith service was excellent but unfortunately there courier DPD was a total Disaster i got 4 different delivery days they but didn't turn up to any of them the delivery was sent back to the supplier it was sent back to me next day delivery the day it was supposed to arrive DPD Informed there was a delay again DPD ar an absolute shambles so I'm waiting for a refund from olson and smith
Resposta da Olsen & Smith
Hi Alexander,
I am incredibly sorry for the absolute shambles you have experienced with the delivery of your order. It is deeply frustrating to be given four different delivery dates only for the courier to let you down every single time, and I can only imagine how exhausting it was to keep track of a parcel that was sent back and forth without ever reaching you.
While I am glad you found our initial service excellent, it is clear that the delivery experience was a total disaster, and for that, I apologize deeply. You should never have had to deal with such a lack of reliability, and I understand why you are now seeking a refund after so much trouble.
We want to make this right and ensure your refund is processed without any further delay. Could you please let us know the best way to contact you, or provide your order number? I would like to personally check the status of the returned parcel and ensure your money is back with you as quickly as possible.
Olsen and Smith Customer Support Team
Speed from ordering till delivery. Exceptionally quick.
Customer service was excellent and good product
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