I was very happy with the initial service I received from Katelin. However, once it was out of her hands I felt the service standard plummeted. It took far too long for to receive responses from emai... Ver mais
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Veja o que dizem as avaliações
So far so amazing. I was tired of dealing with the poor service of another provider (starting with O) and reached out to Oly. Jonathan was a pleasure to deal with from the word go and he worked tirele... Ver mais
A empresa respondeu
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many qu... Ver mais
A empresa respondeu
Used Oly to get an EV through work and couldn't be happier. They really understand the FBT exemptions for electric vehicles and helped me maximize my take-home pay. The team was super responsive to my... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Oly
Escrito pela empresa
Oly puts YOU in the driver’s seat with a novated lease. A car you love & the chance to save – win-win!
Oly is backed by one of Australia’s largest and most trusted novated leasing providers.
Benefit from bigger Aussie-backed buying power to make your dream car a reality while saving yourself from head-scratchingly complicated leasing admin.
That’s why Oly really is your key to novated leasing.
Call 1300 328 182 or click the links below to start your ride with Oly.
Novated lease Electric cars Calculator Car offers Get a quoteInformações de contato
Level 21/360 Elizabeth Street, 3000, Melbourne, Austrália
- 1300 328 182
- enquiries@oly.com.au
- oly.com.au
Oly's latest car offers
4,2
Muito Bom
324 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was very happy with the initial…
I was very happy with the initial service I received from Katelin. However, once it was out of her hands I felt the service standard plummeted. It took far too long for to receive responses from emails regarding the final figure. Admittedly, Kia were equally as bad, if not worse, but there were moments when I was about to pull the pin and go with a different company for the novated lease.
Sincerely hoping it’s all up from here.
17 de abril de 2026
So far so amazing...
So far so amazing. I was tired of dealing with the poor service of another provider (starting with O) and reached out to Oly. Jonathan was a pleasure to deal with from the word go and he worked tirelessly on getting me the car I wanted and the best offer for me. I really appreciated the hands on service he offered and amazing communication. Thanks Jono and Oly!
16 de abril de 2026
Avaliação não solicitada
Resposta de Oly
Thank you so much for your review, Carl! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Jono and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Chloe and Kris were amazing
Chloe and Kris were amazing and replied much quicker than the dealer! Loving the new car. Thanks so much :)
13 de abril de 2026
Resposta de Oly
Thank you so much for your review, Andrew! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and Kris and they're so happy they were able to help you out.
Feel free to get in touch if you ever need any help!
I am sorry to say I can't recommend Oly.
I am sorry to say I can't recommend Oly. It was all great during the sign up process, but since settlement it has not been a good experience. The App is full of with 'known issues' so it doesn't work properly. Employer had issues with the Direct Debit, Oly would take the funds on any day they wished, not that specified by the employer in the form completed. Eventually, after 3 months the date was changed to suit the employer. Difficult to communicate with someone who can actually provide answers.
3 de fevereiro de 2026
Resposta de Oly
Hi Leanne,
I am sorry to hear this and thank you for taking the time to provide your feedback.
I believe that our Payroll Support Team has rectified the issue with the direct debit, but we would appreciate the opportunity for us to investigate the issues you are having with the app, and have reached out to provide further assistance.
Kind Regards,
Oly Customer Care Team
Very poor communication once the deal…
Very poor communication once the deal was made. Felt like I was doing their job for them with 3 different contacts. 'Direct' phone numbers listed only send you to a call centre. Still haven't had any information about the debit card supposed to be issued and am now paying out of pocket for on road costs.
7 de abril de 2026
Resposta de Oly
Hi Graham,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
One of our team members has reached out to you via email to assist with regarding to the Oly One Card, and they hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
Everything about the purchase of the…
Everything about the purchase of the vehicle was good. My only issue is that I sent a couple of email asking some questions and never got a reply.
7 de abril de 2026
Resposta de Oly
Hi Adam,
Thank you for providing your feedback. I understand it can be frustrating waiting for a response.
We have sent you an email with the information you requested, which we are hoping will make up for our shortcomings so far, and will aim to provide you with the service you deserve.
Kind Regards,
Oly Customer Care Team
Amanda was great
Amanda was great, communicated regularly and explained all options in detail
31 de março de 2026
Resposta de Oly
Thank you so much for your review, Andrew! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Unhappy after sales customer
Unhappy after sales customer.
Sales was excellent. Got me in :(
Finance process had a high level of friction as each stage was handled by a different person, all with different timing constraints. The disconnected nature was not known upfront.
Received my car over a week ago and still no customer profile set up despite multiple attempts to have it set up, including calling the 1300 number. Come on Oly this is hopeless.
7 de abril de 2026
Resposta de Oly
Hi Lana,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we would appreciate the opportunity to discuss this with you further so we can better understand your experience.
I believe one of our Customer Care Team members has recently spoken with you regarding the issues you've been facing with the Oly App, and we hope they were able to assist with the problem.
Kind Regards,
Oly Customer Care Team
Terrible communication with often no…
Terrible communication with often no reply until follow up calls were made. The process took much longer than promised and nearly 3 weeks. Very unclear and varying quotes provided.
7 de abril de 2026
Resposta de Oly
Hi Isabella,
Thanks for letting us know about your experience with our customer service team.
I’m sorry that you did not receive the high level of service that we expect from our team, and we aim to take your feedback on and improve our processes.
One of our team members has reached out via email to request further information so that we can assist with this matter and hope to hear from you shortly.
Kind Regards,
Oly Customer Care Team
Lack of communication
Oly started out great at the enquiry process.
As soon as i signed up, communication went out the window. It was difficult to contact OLY and i was not getting straight answers.
Not having had a lease before, i was unsure of the procedure and was getting no help from OLY.
I was presented with several car contracts to sign. Im still not sure why the first one couldn't have been actioned? One contract was even for a last years model car. Price stayed the same!
Eventually when a car was allocated for me, i couldn't get a delivery date. I'm still waiting for a car (09-04-26) even though settlement went through on the 23/3/26. I'am currently paying for a car i don't possess and after emailing OLY and asking to stop payment until i get the car, i was told that cant happen. Obviously someone at OLY made a mistake and now i an bearing the brunt of that.
23 de março de 2026
Resposta de Oly
Hi Timothy,
I’m sorry to hear this has happened, and I can appreciate the impact this would have had.
We are reviewing the early settlement of your lease internally, and will be reaching out to you soon with an update.
Kind Regards,
Oly Customer Care Team
Account not activated
Car has been funded, payments deducted out of my pay yet I have no balance available to use the digital card which fails when I try to use it. They have still not activated my account.
Disappointing.
Re: Oly Reply
Now over 2 weeks and account not activated despite constant requests. Changing to 1 x star.
30 de março de 2026
Resposta de Oly
Hi Mitchell,
We're sorry to hear this has happened, and we can appreciate the impact this would have had.
One our Customer Care Team members has reached out to you to discuss this matter, and will be working to assist you with this.
Kind Regards,
Oly Customer Care Team
No issues with Oly
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many questions, available after hours and is a really nice guy. Happily recommend Oly to anyone considering setting up a novated lease.
1 de abril de 2026
Avaliação não solicitada
Resposta de Oly
Thank you so much for your review, Sean! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Michael and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
The novated lease process is quite…
The novated lease process is quite painful for both employee and employer. There were many hiccups through the process, which seemed to be related to the online portal. It was also confusing who the finance was being supplied by.
Once all was said and done, I now look forward to a more seamless process.
29 de março de 2026
Resposta de Oly
Hi Jim,
I am sorry to hear this and thank you for taking the time to provide your feedback.
We would appreciate the opportunity for us to investigate the issues you are having with the app, and have sent you an email to provide further feedback, so we can tackle the root cause.
Kind Regards,
Oly Customer Care Team
Sonali was very helpful!
Sonali was very helpful. Got our wheels and absolutely love it. Thanks for your help since the beginning of getting the car!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Oly
Thank you so much for your review, Hannah! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Sonali and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Competitive pricing
I used Oly to finance my new EV novated lease. Oly's pricing was really competitive, and their service was at least as good as their competitors. I could only use Oly for finance (they aren't my work's approved salary leasing provider), so can't comment on an ongoing relationship - but I was happy enough with their offer to set up a self-managed lease through my official provider.
31 de março de 2026
Resposta de Oly
Hi Adam,
Thanks for taking the time to share your feedback, we love when customers let us know about the great service they receive from our team.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We wish you the best with your new car!
Thanks,
Oly Customer Care Team
Oly leasing specialist
The leasing specialist, Amanda Luke, was incredible to work with. Very knowledgeable and quick to respond to queries.
27 de março de 2026
Resposta de Oly
Thank you so much for your review, Darren! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
They are superb at the beginning until…
They are superb at the beginning until you sign on the dotted line.
It's you chasing them all the way from there.
Messed up finance, settlement, after market add on
Will not recommend.
27 de fevereiro de 2026
Resposta de Oly
Hi Andrea,
I can understand your frustration, and I believe we have our team working to correct the issue you identified. We will reach out again as soon as we have an update for you.
Kind Regards
Oly Customer Care Team
I have registered with OLY app....
I have registered with OLY app..... it has been a while since I have heard from them or receiving any call to fic the issue.
26 de fevereiro de 2026
Resposta de Oly
Hi Peter,
I am sorry to hear this and thank you for taking the time to provide your feedback.
We would appreciate the opportunity for us to investigate the issues you are having with the app, and we have sent you an email to provide further assistance.
Kind Regards,
Oly Customer Care Team
Oly provided a smooth streamlined…
Oly provided a smooth streamlined process for my EV lease, great service and attention to detail, thanks to William and the team, highly recommend them for novated leasing.
2 de abril de 2026
Resposta de Oly
Thank you so much for your review, Kathryn! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Great service and really helpful.
31 de março de 2026
Resposta de Oly
Hi Andrew – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
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