Omni Cheer Avaliações 

They charge for item not in inventory, they don't communicate cancellation. I had to dispute item not shipped with credit card company. I called, an inarticulate woman told me to pursue a refund. I asked to speak with manager but was put on very long hold so I finally hung up. I went to their website to write them an internal email but it doesn't work, it repeats same error about character length more than 0 less than 256. I adjusted character length many times that was initially around 1/2 of limit but can't message them at their website because error never goes away. 1st time last time.... Order # sent via email.

Not happy that they only allow 30 days for returns.

I will NEVER from this company again. The customer service is horrid! Many calls. Many emails. No one can give a straight answer. Ordered shells 8 weeks ago. Have a cheer comp coming up and no one knows where my order can be found. Every year I have issues. This will be my last.

I have never ordered anything from this company that fit my kids even if I follow all the measure and sizing perfectly. And to make things worst, they have the worst customer service that I have dealt with.

Horrible!!! I ordered 3 pairs of shoes from this place, 2 of them being too small and 1 of those having stains on them when I received them. (Keep in mind, they are $90 a piece!) I sent the 3Y back to only have them returned to me (after I already ordered the new sizes) and no refund!!! So now I have $450 in these shoes. Also, they run a whole size too small!!! Just sent back the 12Y yesterday so I’m eager to see what will happen there. I’ll never order from here again and I will advise all my cheer girls to do the same!!! ***I was on the phone for 20 minutes with your customer service!!! They have my order number and name...they want the tracking number which I now do not have bc y’all received my order then sent it back so my receipt was thrown away, which I also paid over $7 to ship them back to you.

This is the worst company every and cheerleader who needs to order do not order plz they are very incompetent they supervisor they serve no purpose i order my daughter sneakers from them my package got lost from there carrier ups and this company refuse to resend my packageone rep told me to call the cops and the others all they are doin is giving a bunch of run around am on the phone with them back and fourth from 9am and its 8:17pm and the issue still havent fix and my daughter have her game and still she havent received her sneakers do not order from this company its the worst

We’re a school that has ordered from this company 6 years in a row. Same uniforms every year. This year however we received the wrong Pom Poms. I had submitted the po 3 times and they kept say they didn’t receive it. So I did the order online and kept resending the po. They refused to help me out in a timely manner by sending me the correct color Pom Poms. They said it was take 3-5 days to send the wrongs one back. They would process and refund and then 7-10 business days to get the new Poms.
We have a game on the 22nd. We have a pep rally on the 17. A homecoming parade on the 18th. If the order would have shipped in a timely manner in the first place we could have fixed this mistake sooner. However due to lack of communication and error it was sent super late and wrong color Pom Poms. Now we had to order Poms through another company to ensure timely delivery and the correct color. If amazon can trust you to return something and still send you the correct item then surely a large company like yours when dealing with a school can send them the correct item. This is absolutely ridiculous and had me in tears. If I can help it I will not spend another dime with the company after this year.

Be careful of ordering online. They offer Cheer Saver, but it is not a default setting when ordering. I checked Cheer saver for shipping, but as my order began processing it got stuck and refreshed. Once the order went through as completed it had defaulted back to charging shipping. This was at 9:59pm on a Sat. I emailed and called when they opened on Monday, the order had not been pulled yet to be shipped, but was told they cannot change the shipping and refund the shipping charge. I don’t want anyone to be scammed by the lure of free shipping and then the fresh of the site during processing. If anything seems off, stop the processing immediately.
For the response below, I already called customer service and spoke with a supervisor and was told I had to prove it. And just called again and was told too bad in a polite fashion.

I did a web order and it merge my old items with my new items and I placed the order not knowing and I called to cancelled and they told me to wait to the items shipped and then shipped the items back to them. That don’t even make sense. Then my total was over $100 and they still charge me $9.00 shipping. I will post a bad review everyday all day since Omnicheer can’t help no one with web orders.

I will never order from this company again. I have been told twice someone would follow up with me on shell tops and have not gotten a response yet. We have only 2 more games and my girls can't wear uniforms. Parents are seeking refunds. The website is not clear on how personalized tops work. This is my first and last time ordering from Omni.

I ordered a cheer shoe that is $27.99 and paid $30 for shipping to get the shoe here by tomorrow and it's just sitting in the warehouse. I sent an email no reply. I call the representative tells me she doesn't know for sure when the shoe is going to come. I ask to speak with a supervisor she tells me the supervisor will just tell me the samething. I speak with the supervisor he isnt any help he tells me a different story then her and my confirmation email. He says it maybe a chance of the shoe coming tomorrow. Why would I pay more shipping then the shoe if I didnt need it by Thursday? Now my child will not be able to cheer. I wish I would have read the reviews. I'll never shop with them again and will let the team know not to shop with them. I just noticed I could have purchased the item atDick's sporting goods and came out cheaper and got the shoe sooner

I too would give a negative rating if possible. I wish I would have seen these reviews before we ordered.

To start we got a fit kit which was $150 and is supposed to be refunded with in 30 days. I’m currently on hold for over 30 min now trying to get that back but it’s not looking like I will. Which I too as other reviews have stated consider theft by this company.

As for our uniforms, I ordered and paid on July 27th, I wasn’t sent a proof until a week later and it wasn’t even a proof so I questioned where the actual proof was. Another week went by and I just approved the order so it wouldn’t be late. Finally another 2 days later I got an email reply and they said they don’t do a graphic but to just check sizes. Again, approved the order and I was told 4-6 weeks. After calling every other day to see where our order was 8 weeks later I finally got them after we missed our parade and 5 games. We were also shorted 4 bows In our order.

We will never use this company again.

I ordered my daughter's cheer package for competition and I only received a tote bag, back pack and pair of socks. Never received the rest of the items. When I called to speak to customer service. They left me on hold for long periods of time. Won't let me speak to any managers. Then said they can't ship the rest because the warehouse shows all the items were in the package that was delivered. They said the order was sent in a box. But I received a plastic bag. If I was you as cheer teams or parents pls find another company to use. This is a waist of time! And money.

Needed jackets for two specific events. Website said they would ship 4-6 weeks after order date.

6 weeks was cutting it close for the first event but the second event was a full month after the first and more than 9 weeks after I ordered them. Never get any update on the order. I send 3 e-mails with no response. I call to ask about the order and they say it didn't start processing until 9 days after it was ordered and now won't ship until 6 weeks after that later date.

I try to cancel the order so I can go get other jackets for the second event since these will be completely useless to me if they arrive after the event and they say that's not possible. I ask to speak to a manager and they HANG UP on me.

This company lies about shipping and processing times and has HORRIBLE customer service.

Order number is QXWCEWA

If I could give a negative number I would. I ordered shells on July 12th. They arrived on approximately 8/27/19 give or take. They were not customized correctly. When I called the representative that I spoke to was very friendly. She gave me her email address so I could forward her my order confirmation along with a picture of what I received. I did this and added a picture of the shell that I ordered last year. She gets back to me and says her supervisor will call. Still waiting. I call back another day, explain what happened, again only to hear that it would have to go to a supervisor, who conveniently wasn't there, and that person would call me. Still no call, so I call back yet again. The woman who I spoke to was quite possibly the rudest woman I have ever spoken with. She told me that I was calling too close to their closing time but that she would help me anyway (not winning any points there). She spoke to a "supervisor", who told me that I was lying. That I photo-shopped a picture of a shell I had onto the confirmation! Not sure how I could do that since the date of my confirmation email was in July and it's now September. The picture on the confirmation is a picture of what the customization is, which is also listed directly under the photo. Does she not know that as you customize a shell it shows you exactly what it will look like as you add colors, mascots, etc? Never in my life have I been treated in such a way. I emailed the kind woman who originally helped me and she said she would get a supervisor to call me ASAP. That was last week and I'm still waiting.

I have ordered from Omni Cheer before and have never had this trouble before. I am beyond disappointed. The only reason I ordered these again is because they match the skirts I have as they are the same brand.

Buyer beware!

My order# is ZZZ6BG

I was told my cheer tops over the phone would take up to 4 weeks or less. With that been said, after I placed the order #0010071140. I didn't receive an email from customization after 4 days passed, so I had to call 3 times before I received an email from customization. It took over 30 minutes before someone got on the phone. I have done business with this company for over 6 years. I don't know what is going on this year. I have called and noticed the staff don't know what they are doing and most of them is ruled. I never experienced this in the past. It's also horrible they don't do exchanges anymore. That's a hassle paying shipping costs to send it back, then reorder and pay shipping cost again. I feel like they want to save money by refunding instead of exchanging. In this case, they need to send out free shipping labels for the customers. I thought I was the only one experiencing problems. I have team moms and cheerleaders asking for their tops. I recommend didn't get any customization. I just found a reasonable place in Kountze, Tx. that done 2 of my tops that I order late and they look amazing. I will be using them for future customization. They work fast my tops were done in 2 days. I only have 16 tops to be customized. It's going on 5 weeks and I was told that my order would be rushed, that was a lie.

I don’t know what happened with Omni Cheer of the past, and I have never written a negative public review of a company prior to this. This year with Omni has been a nightmare!! Terrible customer service reps that just are obviously trained to tell lies and give the runaround. On my last call I overheard one of the reps talking rudely about a customer he had on the line in Spanish. Big no, no, especially when I can understand Spanish. We ordered 14 pairs of shoes of chasse shoes for our girls to try on , on 7/16. I called and got return authorization for 9 pairs on 7/25 and paid $52.55 to ship them back 7/26 and Omni received them 8/1. I received a refund for $150.97(5 pairs only) on 8/6. I called to return the remaining 5 pairs as we ended up ordering a slightly different style of shoes. I paid $35 to ship those back and they received them 8/15 and I was refunded $150.97 on 8/22. I’ve called many times to inquire about where the refund is fir the additional 4 pairs of shoes I returned with my first return. So at first they would tell me they would look into and call me back. Well that never happened. I called more times and I was told I didn’t get refunded because their “system” says I returned them past the deadline. Um hello, 9 were returned together and then the remaining 5. I waited on hold forever for two different supposed managers which still have done nothing. No call back, no refund. It’s very frustrating as I am a volunteer and have spent too much of my time dealing with their mistakes. They have horrible service and I never experienced this when they were in San Diego. We will NEVER order from them again. Just read all these comments...they have some serious regrouping to do in their company. They must be proud holding onto not only product returned to them, but also non profit organization’s funds that we depend on to run operations. They definitely don’t believe, appreciate or respect their customers. I’m making a complaint to the BBB next. And if I have to pursue legal action for our remaining refund, I will. It’s a matter of doing the right thing, which Omni could care less about. Oh and if you’re reading this Omni, my order number is LH2LM88

See their reply below....putting the blame back on the customer that the shoes could have not been in same condition as shipped to me. And if that’s the case....why take 7+weeks to be able to tell your customer that??? Like shouldn’t that info easily be in your system for a rep to tell me after calling MANY times for an explanation?? Or hey, here’s another idea Omni, send an email to your customer stating, thanks for the return however some of the items weren’t in their original condition. Unbelievable response if you ask me. They take NO responsibility. Run as fast as you can. I’ve already reported them to BBB.

Poor turn around time. Poor Customer Service. Inconsistent information. When order was placed, it said a 3-4 week turnaround time plus shipping. Called Customer Service on several occasions and each time I could not get a status on our order for customized tops. It was a week after the order was placed, that the customized tops were approved for production. At that time, I was told that it could be 4-6 weeks turnaround time once artwork was approved. Not acceptable. Last call to Customer Service, I could not get an update on our order until it was in the 4th week of production to generate an e-ticket! Received a follow-up voicemail that these items can take 6 weeks and our order should be completed by the end of next week and shipped out. This will be over 6 weeks since I ordered, over 5 weeks in production. At no point when I ordered did it say it would take up to 6 weeks. It said 3-4 weeks. My order receipt said 4 weeks plus Shipping. It also did not clearly detail that the turnaround time does not begin until artwork is approved. Our Cheerleaders have performed in white long sleeves for two games. They will also have a high school performance in white long sleeves. And based on the last update, it will be a third game in white long sleeves. Over half the season not in full uniform! We also had to reschedule photos. I don't even want to bother with issues in the sizing of the Cheer shoes. Our organization will not return to Omni Cheer.

RESPONSE: When I placed the order the evening of August 13th, the website DID NOT detail that production would be 4-6 weeks. As stated, when I placed the order the turn around time detailed was 3-4 weeks. The email order confirmation also details 4 weeks plus shipping. I would NOT have placed a customized order if it was detailed accordingly for up to 6 weeks. At NO time, was I ever notified that processing times were changed due to the Vendor. A Rep only reached out AFTER I had called multiple times and left multiple messages through Facebook. I have NO expectation at this point that the items will be received any time soon.

Order number 0010077875
Still waiting on that response Omni now that I recieved my uniforms that the tops don’t match the bottoms after waiting over a month for delivery . Was promised money back and still nothing . I think it’s time the bbb gets involved this is unacceptable.

This company. It’s a shame that our children were all excited for cheerleading and cheer pictures and as were the parents only to be let down. You sent us everything but 16 shells for our girls. Now our girls are wearing black T-shirt’s with their cheer skirts. And we are 4 games into our season now. Broken promises is all your good at. We are one of the ONLY schools that our girls are dressed like this with incomplete uniforms because of your companies broken promises. Shame on you!! And not to mention the run around game. If your going to screw over our children at least have the decency to deal with us ticked off parents and coaches.
Don’t waste your time or hard earned money with this company because you will not receive what you order!!!