Ona's Furniture Avaliações 

Resposta da Ona's Furniture

7 de jul. de 2026

Good afternoon,

Thank you very much for your review!

We are delighted to hear that you are happy with your bookcases.

We understand that the longer delivery time may have caused some concern, and we sincerely appreciate your patience. We're also pleased to hear that you were satisfied with our communication, even though it was in English.

Sincerely,
Ona's Furniture

Resposta da Ona's Furniture

25 de jun. de 2026

Good afternoon, Ramona

Thank you very much for your positive review!

We are delighted to hear that you are happy with the Juno Montessori Desk and that you were satisfied with both our service and the delivery.

We appreciate your feedback and hope you enjoy using the desk for a long time to come.

Kind regards,
Ona's Furniture

Resposta da Ona's Furniture

25 de jun. de 2026

Good afternoon,

Thank you for your feedback.

We are sorry to hear that the communication regarding the delivery did not meet your expectations. We understand how important it is to receive timely and accurate delivery updates.

Unfortunately, delivery notifications are handled by the shipping carrier, but we appreciate you bringing this issue to our attention. We will share your feedback with our logistics partner to help improve the delivery experience.

We are glad that you were home to receive the package and hope you are enjoying your purchase. Thank you for your understanding and for taking the time to leave a review.

Best Regards
Ona's Furniture

Resposta da Ona's Furniture

20 de abr. de 2026

Good afternoon, Liselotte,

Thank you for taking the time to share your feedback.

When you informed us that two parts were damaged, we immediately offered to send replacement parts free of charge. However, this solution was declined. Although our company policy states that customers are responsible for return shipping costs, we made an exception in your case and covered the return shipping in order to provide you with better service.

Unfortunately, the item we received had been assembled and then disassembled, and it was returned in a damaged condition. As a result, it was no longer suitable for resale. According to our return policy (the link to which was shared with you prior to the return), a fully unpacked item qualifies for a 100% refund. If the packaging is damaged but the item remains unassembled, an 85% refund applies. Once an item has been assembled or disassembled, it no longer meets the conditions for a full or partial refund under the standard terms.

Despite this, as a gesture of goodwill, we issued a 50% refund.

We are truly sorry that this situation has led to dissatisfaction and regret that your experience did not meet your expectations.

Warm regards,
Ona's Furniture

Resposta da Ona's Furniture

Atualizado em 12 de set. de 2025

Hi Louise,

Thank you so much for your kind review! We’re delighted to hear that your nursery furniture set arrived safely in Ireland and that you’re pleased with the quality. It’s also wonderful to know that Neringa was able to support you.

We really appreciate your feedback regarding the instruction manual. Clear assembly guidance is so important, and we’re sorry it wasn’t as detailed as it could have been. We’re already working on improving our manuals to make the process smoother for future customers.

We’re so pleased that everything came together in the end, and we wish you and your family many happy moments with your new nursery set.

Warm regards,
Ona's Furniture

Resposta da Ona's Furniture

24 de jun. de 2025

Dear Robin, we really appreciate your kind feedback - thank you! It means a lot to us to know you’re happy with our product.

Resposta da Ona's Furniture

Atualizado em 24 de jun. de 2025

Dear Marlieke, thank you so much for your feedback - we truly appreciate it and are so happy to hear that you liked our product!