We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Ver mais
A empresa respondeu
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Ver mais
A empresa respondeu
Had someone come out to look at washer since it was making noise....was transmission which you do not service....when I tried to do laundry....I pushed the right buttons but now there is not water com... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Informações de contato
Estados Unidos
- oncourse.com
4,4
Excelente
476 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Washer Repair
It would have been better if we wouldn’t have had to wait for over a week to get somebody out here. Then we did and he didn’t have the part. Then another week waiting. But the guy who installed it was fantastic
17 de julho de 2026
Resposta da Oncourse
Thank you for sharing your feedback with us. We are happy to hear that the installation was completed, but disappointed to hear about scheduling delays. We will review this install and use our learnings to improve our services. Thank you again for taking the time to share you feedback with us.
Very good technician and came out slove…
Very good technician and came out slove my problem with my dishwasher
23 de julho de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Great experience
Great experience. Oncourse called back in a timeframe shorter than expected. They even moved up the appointment so they came a day early. Orlando the tech was knowledgeable, polite and ontime.
22 de julho de 2026
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Responsiveness is important.
Scott was thorough, timely and friendly.
24 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Your customer service employee name…
Your customer service employee name Angie was the rudest employee I have ever talked to. I have had the warranty service for many years and never been talked to as she did.
24 de julho de 2026
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and will take the necessary steps to improve our communication with our customers. Thank you again for the feedback, we strive to improve with all feedback.
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Horrible customer service with this…
Horrible customer service with this last call. I called back in 2025 to advise not to renew my service. I am to this day still being charged for the monthly service. I have continued to call and dispute the charges and always told to call Consumers themselves and tell them to credit my account and deduct it from my bill. However if you do that then you have a past due balance and get a shut off notice. So now I have paid a year worth of charges. The customer service rep I spoke to back in June 2026 said he saw where I called and told them not to renew my service and put in a request for a years worth of charges. Now being told it was denied because it was a valid service. How is it one rep can see where I said do not renew and officially cancel my account and now it is now showing in my account that I even called. Spoke to a manager and he was very rude, kept over talking me and refused to listen to what I was saying. Don't ever sign up for this service, they are horrible to deal with.
24 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
The quickness of getting someone to…
The quickness of getting someone to come out and check our A/C. The guys were great and knew what they were doing.
17 de julho de 2026
Resposta da Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
These Tech's know what they are doing… They are asset to the Co
These Tech's know what they are doing very helpful
Asetts
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6 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
On course solutions has dispatch…
On course solutions has dispatch telephone people who listen and assess a problem then assign an expert to resolve it. They scheduled visit with one. The expert was very very knowledgeable in due conditioner cleaning and checking for sufficient refrigerants, he added some and set my thermostat to a degree that carried cool air for the nextv3 weeks of extremely hot temps outside. I am thankful for this timely work and being given the indoor temp setting needed.z thank you!
13 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Technician was on time
Technician was on time, courteous, knowledgeable and performed in a detailed manner
16 de julho de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
They use the cheapest vendors.
They use the cheapest vendors.
8 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Just a phone call away
Every time I have called, I have talked with some really great people. Their willingness to make sure that my project is done quickly is huge! They do their due diligence to make sure I have the correct contractor. My projects are usually done within a couple of days and done right. I highly recommend! 5⭐️
20 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 2 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
This is a horrible company
This is a horrible company. I’ve had consumers energy appliance service for years and never had an issue. Once they switched to oncourse, it was a nightmare. I was paying 49.49 a month and when I looked it up, it said it covered my air conditioner when I called they told me it didn’t and that they could cover it for 49.49 a month but I had to wait 30 days to have them fix my air. Needless to say I canceled the service on June 1 and they’re still charging me saying that they go to the end of the billing cycle it’s July 21 and they just now take the money out. I canceled over six weeks ago. It’s hard to get through to anybody. I would never recommend this company to anybody. I’ve told all my family and friends who are now changing their service to.
1 de junho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We reached out to you through the TrustPilot application to get more information about your account so that we can have one of our Help Desk team members reach out to you and work towards a solution. Your feedback is important to us, and we’re committed to using it to improve.
Carlos is the best HVAC technician
Carlos is the best HVAC technician. Called ahead, explained the condition of the AC system, the maintenance needed, and did an exemplary job. Carlos even addressed a couple items over looked by the prior technician. He should be training any of your new or struggling HVAC techs.
21 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Very professional and was easy to speak…
Very professional and was easy to speak with agent and get my needs met
Company was out the next day.
16 de julho de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
The technician was knowledgeable and…
The technician was knowledgeable and professional, yet friendly.
14 de julho de 2026
Resposta da Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Josh was very professional and…
Josh was very professional and explained every step he took to fix what he found was not working properly.
Excellent attitude since he arrived until he left.
15 de julho de 2026
Resposta da Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
I ended up calling in my request…
I ended up calling in my request because I couldn't get it to work on the website. The agent I spoke with was great and the call was quick. The company that was sent out was Total Temp and they were awesome!! Came out the next day, resolved my issue and was very thorough and honest.
14 de julho de 2026
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
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