We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Ver mais
A empresa respondeu
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Ver mais
A empresa respondeu
Had someone come out to look at washer since it was making noise....was transmission which you do not service....when I tried to do laundry....I pushed the right buttons but now there is not water com... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Informações de contato
Estados Unidos
- oncourse.com
4,4
Excelente
476 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Everyone is always very nice
Everyone is always very nice. He came in and accessed what was wrong and showed me. The water machine was full of slime. I went out and bought a new gadget for the air conditioner. He also showed me how to install it, and it worked. He was very patient in showing me how to install the machine. Thank you
7 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
A+ /Service.
This was my 1st experience with this change over from regular C.Power service. I can truthfully say they were quick to reply to my inquiry & very quick to set up and service my A/C!
21 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
My technician was on time
My technician was on time, courteous, and professional. The service was completed quickly without sacrificing quality. I am very satisfied with the experience.
14 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very prompt and fast service
Very prompt and fast service. Very thankful for everyone.
13 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Contractor was very informative and…
Contractor was very informative and polite !went on how why what and were
These are the people that make this happen
26 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Raul was courteous and…
Raul was courteous and professional.....the part swap was done fast without any issues.....arrived on time and timely repair.
25 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Solved our problem quickly.
28 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Your technician Miguel was absolutely…
Your technician Miguel was absolutely wonderful. His knowledge snd expertise were a tremendous help.
6 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
They completely scammed us! Senior citizens
I am absolutely furious with this company! We moved up to the “Gold” plan about 2 years ago to include our A/C unit. We had an issue on the 18th of May with our unit. It was not putting out cool air. I made a claim and they sent Bigfoot pro out to look at it. Apparently it needs coolant. Great! No big deal. Well our unit is a R22. Which we did not know because it came with the house when my husband bought it. R22 are obsolete due to what they put into the atmosphere. So, it’s not covered for anything with our plan. They won’t touch it nor give us the ridiculous 900.00 that you get towards a new unit. They never asked me what my unit brand was when we upgraded to Gold. They said it is in our agreement that our unit is not covered. IT IS NOT!! I read the entire 10 pages. They refuse to give us any refund for the upgrade we’ve been paying! “oh, we don’t give refunds”. Really??? You took my money for a service I will never get!! I have filed a complaint with the BBB and Oncourse won’t even respond to it!! I’m not done fighting this!! Trust me!!
19 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Everything went real well
Everything went real well. Very informative and we had talked about time for me to think about getting new air conditioner and furnace this years. Gave me lots of information. Rick Staas was a great guy. Was a good worker and very thorough..I’m very pleased with everything that happened on my service call. Great job
20 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
On course has awesome technicians
On course has awesome technicians. Everything is always done neatly. Respect for property and professionalism. Would highly recommend.
15 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Scott was very thorough
13 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Love that I get the same technician whenever I have a problem!
15 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
This company has been reliably…
This company has been reliably efficient in expediting all claims relative to any repairs/service that I have requested.
9 de abril de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Fantastic customer service
30 de abril de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
We had both of our AC systems given…
We had both of our AC systems given their annual service checks on 30 April 2026. My wife found water coming out from under the furnace that covers our main something afternoon of May 8th. I called the Oncourse service number Friday afternoon. I was told that my problem was passed to your service department and that I would get a call between 4 hours and 24 hours. I told them that I had to be out of my home Friday early evening but would be reachable by my phone the entire time. We never got the call and Water is still running across my basement floor.
I feel this is really poor customer service for a long time customer.
8 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Excellent
Patrick was very knowledgeable, articulate, and informative
12 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
My experience was great
My experience was great. Oncourse Home Solutions made it so easy to get service.
2 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Had a great experience with Big Foot
Had a great experience with Big Foot. I called in to make a claim and within I got a call saying he would be out in half a hour. He arrived when he said he would and introduced himself. He had the problem solved within a 1/2 hour... First class operation AAAAA+++++++
19 de abril de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
Waited until late afternoon to see the…
Waited until late afternoon to see the contractor he looked at my issue said nothing was wrong blew out a small pipe ( which bubbled up water in a " catch ball" ) and said we were all set. My furnace still dripping so absolutely nothing was fixed. I now have to call back and get another appointment. Not satisfied at all.
11 de maio de 2026
Avaliação não solicitada
Resposta da Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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