One Day Tests - Hove Avaliações 

333
O TrustScore é 5 de um total de 5

4,9

39b Salisbury Road, BN3 3AA Brighton and Hove, Hove, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My husband & I, now in our 50s, really wanted to have an MOT type check up on our health so we booked the Ultimate Performance blood test as it covered 57 biomarkers and there's one of their clinics l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A straightforward and clearly explained process from start to finish. We had to reschedule and this was very simple to do. A timely and friendly appointment for the blood samples to be taken. Results... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service, results clear and easy to understand. The GP wouldn't give me an appointment so without the prompt results I would not have rushed to A&E and avoided really serious medical emergency.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. Lucy was brilliant in putting me at ease and in taking the blood samples. Analysis and report received extremely quickly! Would have had to wait a couple of months for a less compre... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Exame de Sangue

Escrito pela empresa

Come and visit us at our clinic in Hove! Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Informações de contato

  • 39b Salisbury Road, BN3 3AA, Brighton and Hove, Hove, Reino Unido

  • 0845 527 07 67

4,9

Excelente

O TrustScore é 5 de um total de 5

333 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(333)

2.897 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Rude and obnoxious customer service when the test gives a known false negative result

Waste of money and a scam
I have been seriously ill since June this year.
OneDayTests said they can perform a blood test to detect antibodies which are detectable two weeks after an infection. (And past infections)
I test positive to H Pylori in April and July this year. The symptoms (vomiting) started again in August and were so bad, I took this test in November.
The test gave a false negative (because I have previously had the infection and therefore would have the antibodies).
The NHS performed a different test within a day or so of the blood test. This came back positive.
I have approached one day tests to ask for a refund. They are rude and insist the infection was caught between my blood test and the two days seeing my GP - despite being ill since June
I have sent one day results evidence that the infection existed many weeks before I took their test.
Now they don’t reply to messages or refund my money.
Such an arrogant response to a past post I thought I’d post in greater detail. Their antibody blood test gave a false negative. FACT.
Be careful with the types of blood tests ordered. And don’t expect any reasoned or empathic response if you do say something went wrong.

I have now received a refund from my credit card company after stating we are going to court under the goods of sales act - and this test/service did not perform as described.

30 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Hi Christopher, as per your previous review a few days earlier the results given were accurate to the blood tested at that time. As you have mentioned we provided a refund as a gesture of good will. We wish you well with your health journey else where.

Avaliado com 5 de um total de 5 estrelas

Professionally and transparently.

Excellent service from start to finish – from the blood draw to the customer service and finally the results, which I received via email in a clear and transparent format. I highly recommend it to anyone looking to get blood tests done without unnecessary formalities.

4 de dezembro de 2024
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Resposta da One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Avaliado com 5 de um total de 5 estrelas

Quick and easy with clinic visit as fallback

Very straight forward process. The take-home kit didn't work well for me, I pricked every finger and only filled one sample pod out of three before running out of lancets. There was a clinic nearby and it was easy to make a booking to get blood taken there instead. Simple painless process and quick results (same day!).

9 de dezembro de 2024
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Resposta da One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Very efficient. In and out in 5 minutes!!

3 de dezembro de 2024
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Resposta da One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

The lady who did my daughter’s blood…

The lady who did my daughter’s blood test was extremely patient and gentle, very professional. My daughter is afraid of needles but she managed to calm her down and distract her enough to get it done without it taking too long.

3 de dezembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Avaliado com 5 de um total de 5 estrelas

My first time experience

My first time experience, phlebotomist was so friendly kept me well informed attentive and compassionate. I had the results within 3hrs. Such an excellent service. Pleased to say results were positive too.

6 de dezembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Avaliado com 1 de um total de 5 estrelas

Waste of money and a scam

I have been seriously ill since June this year.
OneDayTests said they can perform a blood test to detect antibodies after two weeks of infection.
So I am seriously ill from June from the infection and I took the test in late November.
The test gave a false negative.
The NHS performed a different test within a day or so of the blood test. This came back positive.
I have approached one day tests to ask for a refund. They are rude and insist the infection was caught between my blood test and the two days seeing my GP - despite being ill since June
I have sent one day results evidence that the infection existed many weeks before I took their test.
Now they don’t reply to messages or refund my money.
We are going to court now

27 de novembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Good morning. The results given were accurate to the blood tested at that time. Our laboratory runs a wide range of quality control procedures to ensure the blood samples tested provide accurate and precise results. For example we participate in the External Quality Assurance scheme which compares how well our testing method is running against all other National and International users, so we are 100% confident in our results, and our other customers agree.

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Monicka, the phlebotomist was wonderful. Results arrived within hours.

29 de novembro de 2024
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Resposta da One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Avaliado com 5 de um total de 5 estrelas

Great experience

Very easy, fast and personal service at a reasonable cost. Would recommend.

27 de novembro de 2024
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Resposta da One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

The phlebotomist was kind and…

The phlebotomist was kind and professional, she made me feel comfortable and I could see how much she cares. I've got the results the same day and the day after, quick and efficient. I highly recommend

20 de novembro de 2024
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Resposta da One Day Tests - Hove

So pleased to hear we were able to help. Thank you for recommending our service.

Avaliado com 5 de um total de 5 estrelas

Easy, lovely team.

This was simple and easy right from the beginning. The phlebotomy facility was close, the phlebotomist was great - friendly, clear and helpful - and the results were quick.

Thanks foe a great experience

22 de novembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Avaliado com 5 de um total de 5 estrelas

Amazing friendly service

I had two blood tests this week in the hove clinic with Dominika. She was so friendly and made me feel very welcome. She was very informative and sensitive.
Would highly recommend

27 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Good appointment choice
Speedy results
Helpful customer service team

11 de novembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Avaliado com 5 de um total de 5 estrelas

Such a useful service.

Such an easy & fast route to get blood test. Really useful service.

7 de novembro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Thank you for the 5* review

Avaliado com 5 de um total de 5 estrelas

The customer service was excellent

The customer service was excellent. Booking an appointment was straightforward and I was shown in for my blood test as soon as I arrived. Dominika at the Hove clinic was friendly, very efficient and explained the procedure clearly. The results came through promptly and were easy to understand. I won't hesitate to use this company again.

12 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Really happy to hear about your experience with us. Thank you for leaving a review.

Avaliado com 5 de um total de 5 estrelas

I had a great experience with the…

I had a great experience with the phlebotomist, Nurse Dominika. The service was professional and straightforward in a clean and well maintained environment. My results were delivered quickly and clearly. Blood tests have never been easier. I highly recommend OneDayTests clinic in Hove

8 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

So pleased to hear we were able to help. Thank you for recommending our service.

Avaliado com 5 de um total de 5 estrelas

I had a wonderful experience with the…

I had a wonderful experience with the phlebotomist. The blood test was painless and took place in a friendly atmosphere. Nurse Dominika took care of every detail, explaining the entire process from blood collection to receiving the results. She was exceptional.
I sincerely recommend the clinic in Hove to anyone who wants a quick, professional blood test and the assurance that they are in good hands.

11 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Thank you very much for the recommendation. Really pleasing to hear stories from customers like yourself that had such a positive experience using our service.

Avaliado com 5 de um total de 5 estrelas

Great efficient service

Great efficient service. Dominika in Hove is excellent. Got my results back within 9–10 hours.

7 de novembro de 2024
Avaliação não solicitada
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Thank you for leaving a 5* review, it's much appreciated.

Avaliado com 5 de um total de 5 estrelas

Easy to book

Easy to book, very quick and friendly appointment. Results arrived quicker than expected. Will use again if required.

29 de outubro de 2024
logotipo da One Day Tests - Hove

Resposta da One Day Tests - Hove

Thank you for the 5 star review. We look forward to seeing you again in the future.

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