Hello Ricardo,
We deeply regret that your recent experience at our casino led you to leave a negative review.
As we can see, your withdrawal request was successfully approved, but we are very sorry that the processing time of the withdrawal request brought you negative emotions, from our side we always try to speed up this process, but due to the large number of requests, unfortunately sometimes it takes longer than expected.
Also, we have sent a nice offer for you to your mail, so we are waiting for your answer, and we will always be glad to see you in our casino!
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Onedun Casino