One Utility Bill Avaliações 4.110

One utilty are a pleasure to be with. They found us a brilliant package as soon as we moved into our house and made everything so easy. There was a few slight issues on behalf of the gas company (not one utilty) but rhwy made sure they sorted everything in the best way possible. I always try and speak to Dan M because he makes such an effort to reassure you that things will get sorted and they do.

Amazing support, answered my questions I had. Great customer service.
“Liam G”

Literally the biggest rip off ever it’s actually disgusting. I thought it was bad enough when I moved up to Newcastle from Milton Keynes expecting to pay less being up north but instead getting charged £232 for electric and internet which is about 3 times what I was paying down south and I have now just had an email to say that when the year ends in May they will be putting my price up from £232 to £385.22. Honestly how do the owners sleep at night I am a single man who can barely get by as it is I’m genuinely so shocked an appalled by this company and of course I will not be renewing or ever using you again.

First time to speak with reliable staff. I feel less stress after the reassurance, the deal was amazing.

Was on call with Liam G the other day and he was helping me with some enquiries that I needed more information on everything went great and I managed to sort out what needed so thank you for that.

Will W was amazing! I was very stressed and he calmed me down. He listened to my problem, didn't rush me but was professional. He is a credit to One Utility. Thank you Will W. 😊

We talk they listen and do an exelent job of paying your utilty bills,this is a good thing when you live on your own as you have a lot of things to consider with what little money you have as a OAP and let them do the sums and you pay once a month so that adds up to at least for bills you dont need to worry about,

I spoke to Stacie on the web chat and she was very friendly and sorted my matter instantly. Very useful

Called One Utility to ask if I could change dates of the payments. Liam G took the call, and nothing was too much trouble. Sorted out in a few minutes. Thanks Liam, great work.
Lee

That was probably the least stressful phone call I’ve had regarding sorting out utility bills. I honestly can’t stand talking to different networks trying to get the best deal to keep my bills low. I find it frustrating and time consuming. This place does it all and are very professional too.
I had a chap called Shantho deal with my package deal and he was brilliant. He was very patient, polite, helpful and efficient. He honestly was a nice man and made it fool proof for me at my request. There are several different package options. It is all very person centred and tailored to suit the individual households needs. I am very excited about my unlimited energy package. This is now peace of mind for me that I can be warm all year around if I choose! Thank shantho you are a diamond!!!!

Beth was awesome in providing solutions to my queries. It was just the timely resolve I needed I got. Thank you

Callum Johnson Was very helpful explaining everything very well. Thank you
Dave

Josh was very helpful, explained everything really clear, had no problems answering any questions and got us a really good deal.

They provided a very good package and they took care of the invoices that one of the suppliers created after my contract started with them.

I spoke with Isabelle this morning and she was amazing, this was this first time dealing with something like this since moving out of my parents home and Isabelle has no problem answering all of my questions, she was so lovely!!

She was helpful

Without validating the accuracy of information received from a Letting Agent, they notified a Council and utility companies that I was a Tenant at a fraudulent address making me liable to pay all bills. No Tenancy Agreement existed, nor had I ever lived at the fraudulent address! This is the second incident of malpractice by this company. On a previous incident One Utility instructed Anglian Water to close my account when I was still living in my home of five years. There were no arrears with Anglian Water, and due to ill health, I am on their Priority Services Register. It should also be noted that I am NOT a customer of One Utility. These incompetent fools blindly act on inaccurate instructions from Letting Agents. My advice to the many other victims of One Utility is to retain all communication with them in writing, complain to the Information Commissioner's Office if they have breached your personal data and definitely raise a complaint with the Dispute Resolution Ombudsman. Also, there are several legal firms who will pursue compensation on your behalf on a Conditional Fee Arrangement (no-win-no-fee basis).
Wishing you all the best and do not let rogue companies such as One Utility escape justice.

Thanks but no thanks, dont try to withdraw 200+ pounds from my account without having provided any services.

Thomas jones called today to set up my utilities ahead of my move in date. He gave clear, direct and useful information and had me up and running in no time. What a guy. 100% deserves a bonus for his customer service