Online Pharmacy 4U Avaliações 457

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely ridiculous honestly. Trying to verify my ID and it simply will not let me, therefore I have no way to verify my identity or place any orders.

Avaliado com 5 de um total de 5 estrelas

I was searching the Internet for a specific type of wound dressing. So I came across Online Pharmacy 4U by chance. They were reasonably priced compared with other sites. Ordering was easy and so was c... Ver mais

Avaliado com 5 de um total de 5 estrelas

It's always risky buying medical items online, but so far, for the items I've bought throught them, I've found online-pharmacy4u.co.uk appears to provide what it offers - rather than mere lookalik... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order 10th December and paid extra for fast shipping. Having not heard anything or received my order a week later I contacted them. I was informed the item was out of stock (no mention of... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Farmácia Online
  2. Drogaria
  3. Farmácia

Escrito pela empresa

Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP - without the wait.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

457 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Safe and reliable

I was searching the Internet for a specific type of wound dressing. So I came across Online Pharmacy 4U by chance. They were reasonably priced compared with other sites. Ordering was easy and so was check out. I was updated as to my delivery and arrived within time frame given. I have since placed another order as such a good company

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience

My first experience purchasing from Online Pharmacy 4U and I was very impressed. The ordering procedure was simple, straightforward and quick, and the delivery was super-speedy, with a courier who was friendly, courteous and caring.

6 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Online Pharmacy 4U

I like getting my products from this company, they are easy to use and very affordable and they are very reliable,, their service is excellent

4 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, my order was acknowledged on the same day and the following day I received confirmation that the order had been sent to me. And yes I did receive it, well wrapped up and it came the next day so outstanding service throughout. I knew Online pharmacy was good, I've used them before and they were superb then too. An item you buy from them is always good but it's the colleagues who work for Online pharmacy that do all the work, and they do it brilliantly. Thank you and all your colleagues for such stellar service, you're actually worth a couple of stars more!! Many thanks

2 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Order arrived, but communication was contradictory

I placed an order on 21 February 2026, and it arrived on 28 February 2026. I want to be clear that delivery itself was not the problem.

The problem was the confusing emails I received after ordering.

After I placed the order, I sent proof of ID which already included my address.

After that:

I was asked to confirm my address again, which I did.

I was then told my address was not needed because the order had already been shipped, and I was given a tracking number.

A few days later, I was asked again to provide my address.

The company kept changing its position between:

“We need your address to ship your order”

and “Your order has already been shipped, so your address is not needed”

This went on for several days and appeared to involve different staff who were not communicating with each other.

When I raised this, I was later told it was due to a “system glitch”. While I accept the apology, this does not explain why I was still being asked for my address after being told the order had already been sent.

In short:

Product arrived ✔️

Communication was disorganised and unnecessarily stressful ❌

I hope the company improves its internal checks so customers are not repeatedly asked for the same information after being told it is no longer required.

28 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered 4 Contour Next blood test…

I ordered 4 Contour Next blood test strips, which arrived in good time but I failed to inspect them propely snd to my horror, they are not contour next and I cannot test my blood tonight. So have had to order with next day delivery. Very disappointed and now I have 3 plus the one box I opened tonight to extract a test strip only to discover the mistake

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent range of products. Easy ordering process and very efficient and quick delivery. Wish more online companies were like this.

15 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Expired child nutrition product supplied – refund refused!

We have ordered 1no NEOCATE Junior on 06/02/2026. Upon receipt we discovered that the expiration date stamped on the product is 01/11/2025, meaning the product was already expired at the time of delivery. We have flagged this up with the providers team immediately, attaching photographic evidence and requested a refund using the e-mail, given in their order form. We have received responses rejecting our clime stating that the batch details do not match their dispatched records and the product hasn’t been supplied by their unit?!
In addition, this response raises several serious concerns:

*How could an expired specialist infant/child nutritional product be in circulation?

*How are Online Pharmacy 4U batch verification and dispatch controls managed?

*What safeguards are in place to prevent expired medical nutrition products from reaching consumers?

*If you assert that the product was not supplied by your unit, what investigation has been conducted to verify this claim?

This matter has now been escalated for independent third-party investigation.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Online Pharmacy 4U

Resposta da Online Pharmacy 4U

Thank you for your review. We take any concerns involving specialist child nutrition products extremely seriously, so we want to clarify the facts.

The product dispatched under order 111515027 – NEOCATE Junior had the following verified batch details recorded in our system at dispatch:
• Manufactured (MFD): 03/06/2025
• Expiry (EXP): 03/12/2026

This means the product supplied from our pharmacy has a valid expiry date of December 2026, not November 2025 as stated in your review.

When you contacted us, we carefully reviewed:

• Our batch control and dispensing records
• The manufacturer lot tracking information
• The photographic evidence provided

The batch/expiry information shown in the images submitted did not correspond with the batch logged against your order in our regulated dispensing system. For compliance reasons, all prescription and specialist nutrition products are scanned, batch-verified and recorded at the point of dispatch. We do not hold expired medical nutrition stock, and our stock management system prevents expired products from being dispatched.

If a product genuinely expired in November 2025 had been supplied by our unit in February 2026, this would represent a serious breach of pharmacy regulation — which is precisely why our internal audit was conducted immediately. That audit confirmed the dispatched unit was EXP 03/12/2026.

We absolutely understand how concerning expiry dates are when it comes to specialist infant/child nutrition. Patient safety is our priority, and that is why we:

• Operate full batch traceability on all regulated products
• Use FEFO (First Expiry, First Out) stock controls
• Maintain electronic audit logs for every dispatch
• Investigate any discrepancy immediately

If the item in question did not originate from our recorded batch, we would strongly recommend reviewing the full supply chain and ensuring the product has not been mixed with stock obtained elsewhere.

We remain fully open to independent review and are confident in our compliance records. If you would like to escalate formally, we are happy to provide our batch audit documentation directly to the appropriate authority.

We are committed to transparency, patient safety and regulatory compliance at all times.

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