Citi Avaliações 

I AM SENIOR CITIZENS I HAD SEVERAL TRANSACTION WITH THE BANK THEY OFFERED ME CREDIT CARD I ACCEPTED AND I USED THE PROMOTION
THEN I FIND OUT THEY HAVE ANOTHER PROMOTION I WENT TO THE BRANCH TO GET THE NEW PROMOTION AND I WAS APPROOVED TO GET 60,000.00 POINTS PAY ANNUAL FEES $95 SPEND $4000.00 I DID
NOW THEY DENIED MY POINTS
WHY THAT I HAD THE SAME PROMOTION EARLY
I LOST $95 SPENDED $4000
LOST AN OPPORTUNITY FROM ANOTHER BANK OF $750 WAS SAME TIME THAT I WAS APPROOVED I AM NOT SURE WHY I CHOOSE CITI BANK
I COMPLAINED TO THE MANAGER HE MADE A PHONE CONTACT TO REPORT IT AND GAVE ME AN EMAIL ADDRESS TO CONTACT WHICH I DID BUT THEY ARE NOT RESPONDING I MADE SEVERAL ATTEMPT IS NO WAY TO GET A SATISFACTION
I GOOGLED AND FIND OUT THAT SAME PROBLEM WITH OTHER CLIENT SAME SENARIO
IT LOOK LIKE THE SYSTEM DID NOT DETECTED. THAT I HAD PRIVIOUSLY SAME PROMOTION
IT IS NOT MY FAULT I ONLY KNOW I HAVE CITI CARD WHICH ONE WAS NEVER MY CONCERM TO REMEMBER
THE BANK HAVE TO HONOR THE TRANSACTION
AND TAKE THE LOSS FIX THE SYSTEM SOFTWARE AND DETECT SAME SITUATION FOR FUTURE
THANKS
MY NAME IS ROSE D

This is the worst bunch that has ever existed. I opened a new checking account in October. I tried to make a transfer tomorrow brokerage a day or two later. I was told the funds had to settle for 6 days. They had the full amount in a few minutes. No doubt the true reason behind the extreme delay was their desire to profit from it while denying the owner with the actual right to so any access. From that point on every attempt to communicate with them was met with a bot so poorly programmed it was rare that communication happened at all. My money to be used to generate income, was doing that, but only for them and they used various tactics to keep it that way. After 3 weeks I tried a different strategy that wasn't previously considered due to the amount of time, expense, and effort involved. Without giving any hint of my plan, I drove 3 hours one way to the nearest branch, told the teller what was going on drew out the entire amount and closed the account. After reading reviews I realized how lucky I was. The first similar instance was a 90 day nightmare, soon to be followed by a 200 day example. Citi online, as a group has malicious intent. If you risk any involvement, expect a continuing nightmare beginning with your first attempted transaction and a degree of loss caused by them that begins at extremely unreasonable and ends when and at a figure they choose. In my case due to their actions keeping me unable to make financial trades the loss was well into five figures. Anyone that reads this then risks dealing with them needs someone to get a court order to keep their funds safe. With luck the court will act in time to keep losses to a comparable minimum.

A whole bunch of fees after closing the card. $100 in annual fee charged the day after I closed account.

Worst customer service. I ring, no one answers. Complete online request asking questions, no reply. Have a Creidt Card I cant use as I cant get hold of anyone.

You should only apply for this card as a backup, not your main one. The customer service is terrible — slow, unhelpful, and downright frustrating. Their verification process is a nightmare: they ask for your SSN, card number, security word — basically every detail possible — and after all that, you still end up waiting 20 days for some outdated physical letter to complete verification.

Don’t even think about using this as your primary card. They have a habit of blocking your card without notice, leaving you stranded in the worst moments. Save yourself the headache — this card is more trouble than it’s worth.

This whole week every time I tried to log in there was technical difficulties. Seriously every day?

New customers are supposed to receive a new customer bonus of $325 but it was unclear you needed to apply via a link. I called to receive new
customer bonus and told I was ineligible even though I am a new customer. I am already ready to switch
banks every time I’ve called them it’s been a disaster another time I called I was merely requesting a direct deposit form required by my employer that was
never sent even though she told me I would be receiving it in the next 2 business days it never came.

This app is absolutely terrible. My card was locked after making a simple Zelle transfer to my own account. I called support, and after more than an hour of back and forth, they finally unlocked it in the morning. But by the afternoon, it locked again—this time claiming there were two “suspicious” Zelle transactions. My account was frozen once more.

To make matters worse, the app asked me for my full bank account number, which I could only get by either logging into the app (which was locked!) or calling support again. I ended up stuck on the phone for over an hour, repeating my issue to multiple agents, just to retrieve my own account information and unlock access.

What a complete mess of IT systems and customer service. It’s frustrating, time-wasting, and makes basic banking painful. Citi really needs to fix this broken process.

My experience with Citi is based exclusively on using their 2% back credit card. And it's actually been really good. Even my experience with disputing charges has been really good. But... I just disputed a charge, and indicated that I have proof of the merchant's cancellation policy. They asked me to send it in - by fax or U.S. Mail! Is this 1995 or 2025?

Pathetic, delusional and rude is what they are because who doesn't take a new number from your customer because they want the old number to verify it's me even though I was sent a reference number for verification. I'm so ready to get my money out of the company that has no clue what they're doing and should seriously consider staying home and that would be beneficial to the ones that are doing business with them and somehow I see a bunch of monkeys doing a better job.

I have been with Citibank credit cards for at least 20 years. I always pay my bill every month. But over the last year they have raised my interest rates outrageously. They have become more like loan sharks instead of a reputable bank to work with. I plan to pay them off, but I won’t be using their cards in the future. I can’t close out the cards because that ruins your credit. These companies can do whatever they want to customers and have no appreciation for long time customers. It’s all about the money and ripping people off with high interest rates,

This bank is dangerously dysfunctional.

Finally got through to Customer Support, who kept repeating the same thing and interrupting me after I said two words. Asked to speak to a supervisor. Was told no.

Citibank is a very bad place to have a credit card with. They do not stand behind the product protection that is usually offered by a credit card. I had a situation where a company would not refund my money for a defective product they sold me, so I reached out to Citibank for help since I placed the order on my credit card. They immediately denied any help & I got stuck with a bad product. They are no help, regardless of your outstanding status with them. They could care less. Never again!

Customer service for retirement services is in the Philippines. Robotic and best. They have a playbook they operate under and can't even connect you with someone in the United States. They don't even have email. They want you to "fax" documents. I got rid of my "fax" number years ago. Who uses "fax" anymore?

We use a CITI CC as a backup card only for offshore purchases. Compared to our default Discover Card or AMEX, it's a nightmare. We find CITI offshore customer service about the worst we've encountered anywhere in the world. By turns, its attendants are difficult to understand. English is not their first language, they are often churlish and speak as though they are scripted with an overlay of gratuitous politeness. CITI, therefore is one financial services group to avoid however arresting any credit card offers may seem.

Been banking with them for the past 10 years. Never had an issue

Returned a package of Christmas pjs that not only were not what I ordered but arrived after Christmas. No refund company says they never received. Routing says they did. Citi says it is not fraud. I have to pay. $188.00 + interest, and I have nothing.

Great customer service by Larry. I’m very skeptical of all the bad reviews and wonder if I just got scammed because the customer service that I had is day and night compared to all the one-stars.

I've used this bank's products before. Overall, it's not bad—they do their best to assist customers. However, their processes are quite outdated, and the app and website are inconvenient, making it hard to find what you need.