Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

horrible communication , never been told that checking bike will take so long , horrible customer service rude and nasty, I took a bike after few weeks nothing been done , took to halfords day after 2... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dealt with Grant when buying my Aprilia. Great service, great communication and made everything super simple. A very happy customer. Thanks again, Pete.

Avaliado com 5 de um total de 5 estrelas

First time for myself visiting with my husband who has been before. Harry was fantastic very knowledgeable and helpful and nothing was too much trouble. Highly recommend giving them a visit for all yo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have been going to OYB for 14 years; Bought two Ducati’s; serviced several bikes; the sales and after sales is excellent, the range if bikes (and clothing) is huge and the surrounding roads superb for... Ver mais

Detalhes da empresa

  1. Loja de acessórios para equipamentos de motocicletas
  2. Concessionária Ducati
  3. Concessionária de motocicletas Kawasaki
  4. Concessionária de motocicletas
  5. Loja de motocicletas
  6. Concessionária de motos usadas

Escrito pela empresa

Established over 30 years, we are a family owned business run by enthusiasts for enthusiasts. We are main dealers supplying Aprilia, Ducati, Kawasaki and Moto Guzzi. We offer the finest selection of used motorbikes around. Our huge Clothing Superstore offers some of the best deals from the best manufacturers - Alpinestars, Arai, Belstaff, Dainese, Furygan, Shoei, Halvarssons to name just a few. We are DNA Arai Specialists and a Shoei Assured dealer. You can take peace of mind in the fact that we have a highly skilled and experienced team of technicians. We invest in continued training and development to keep our technicians up-to-date with all the latest changes and new models available. With an added benefit of a massive car park and on-site café - we are a one stop superstore that will meet all of your biking needs. All of this adds up to making us a destination dealership, so why not join us at our fantastic location in leafy Buckinghamshire surrounded by superb riding roads, stunning countryside and great access to London as well as the Midlands, South and beyond. We look forward to seeing you soon!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(167)

27 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really quick delivery

Really quick delivery, great quality clothing. Really pleased with the Ducati fleece. Would definitely recommend this Company.

28 de novembro de 2023
logotipo da On Yer Bike

Resposta da On Yer Bike

Good afternoon Kaye, thanks for leaving us a 5 star review! Those Ducati fleeces are looooovely!

Avaliado com 5 de um total de 5 estrelas

Quick response in rectifying a missing…

Quick response in rectifying a missing part - replaced n posted the following day

20 de novembro de 2023
logotipo da On Yer Bike

Resposta da On Yer Bike

Thanks so much for leaving us a 5 star review! I'm glad we managed to get your issue sorted promptly!

Avaliado com 5 de um total de 5 estrelas

Online purchase

Hassle free no fuss, good price and prompt delivery,.

17 de novembro de 2023
logotipo da On Yer Bike

Resposta da On Yer Bike

Good morning Chris!
Thanks for taking the time to leave us a 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, easy to use webshop and quick delivery. Perfect. Have used twice and will use again. Thank you.

2 de novembro de 2023
logotipo da On Yer Bike

Resposta da On Yer Bike

Hey Rob, thanks for shopping with us! We're glad you had a great experience!

Avaliado com 5 de um total de 5 estrelas

Great service

I recently bought a used Zero FX from the Aylesbury branch, and traded in my BMW F800, The overall experience was great, with Mark as my salesman. He gave me a great price on my trade-in and answered all my emails very quickly.

11 de outubro de 2023
Avaliação não solicitada
logotipo da On Yer Bike

Resposta da On Yer Bike

Good morning Steve, thanks for leaving us a 5 star review! We hope you enjoy your new bike!

Avaliado com 5 de um total de 5 estrelas

Fantastic Team

From booking a test ride to collecting my new bike, I cannot fault the service. Having recently purchased a bike from a different dealership, the service here was truly worlds apart. Put simply, Tony was true to his word all the way through, and the wider team (Raymond/Service) were fantastic when my trade-in died on the way to the dealership. They got me back home, and turned what could've been a miserable day in to a positive one. This dealership is by no means my nearest, but I will be back for my servicing as I have trust and faith in the team to take good care of me and my bike.

14 de outubro de 2023
Avaliação não solicitada
logotipo da On Yer Bike

Resposta da On Yer Bike

Hi Leane,
Thanks for leaving us such a glowing review!
I'm glad we were able to get you home safely, enjoy the new bike and we'll see you soon!
- Raymond

Avaliado com 5 de um total de 5 estrelas

Great experience

Top experience from start to finish in purchasing and servicing my Ducati multistrada V4. Planning to purchase a new bike next year and this will be my place to go !

19 de outubro de 2023
Avaliação não solicitada
logotipo da On Yer Bike

Resposta da On Yer Bike

Thanks for the 5 stars Steve! We'll be here for your new bike when you're ready!
- Raymond

Avaliado com 1 de um total de 5 estrelas

Without doubt the worst service I have…

Without doubt the worst service I have ever had in 45 years of motorcycling. Took me 3 times asking for a refund on parts never fitted to my new bike. Sales was terrible, take your money and ignore you. Service price for 1st service went up 3 times, was told on the day they had to charge me more as the service took longer than expected, it was a 1st service. Terrible customer service they also ignore any complaints. I wish I had never walked into this dealership.

13 de outubro de 2023
Avaliação não solicitada
logotipo da On Yer Bike

Resposta da On Yer Bike

Good morning Alan,
This is quite clearly not how we wish for our customers to be feeling after buying from us.
We have discussed with our service department what happened to make sure it does not reoccur. We run a fixed price service system for all first services.
I can only apologise for the delay in refunding the extras that didn't turn up in time, however I have made sure the refund has been processed.
I am sure we won't have a second chance with you as a customer of ours, but I do hope you enjoy your new bike either way.
Kind regards,
Raymond

Avaliado com 1 de um total de 5 estrelas

Never reply to emails or phone messages

Two emails sent and two phone messages left - no reply to any of them. They may be good at wielding spanners but their customer service is rubbish. Unfortunately they’re my nearest Moto Guzzi dealer so I don’t have a lot of options. I look forward to finding an MZ dealer that cares for their customers, but I know it won’t be On Yer Bike

16 de outubro de 2023
Avaliação não solicitada
logotipo da On Yer Bike

Resposta da On Yer Bike

Good morning Tony, I can only apologise for your enquiries not being answered swiftly.
I took a look into this when you first left your review and I made sure there was a response sent back to you.
We'd love another chance to win you as a customer.
Regards
- Raymond

Avaliado com 2 de um total de 5 estrelas

I’m waiting for a warranty

I’m waiting for a warranty work since (17.apr.)
Artim said he sent my case to the Ducati Factory. I got answer for my first email but not more following questions.
The warranty colleague sent me 2 emails offering me service appointments in a month and 2 months later.
It’s waste of time to go there until they not informed me about the factory’s answer for the complaint.
Since then I spoke with the manufacturer and in other DDX groups where I got my answer:
"Ducati wolrd group info:
The vent for the gas tank gets pinched, and a vacuum creates this problem. The factory’s resolution to this problem was to shove a small steel coil spring into the vent line to keep it from creasing out of the nipple."

I sent a complaint email but they answered that they offered me apportionments which I didn’t accept.

Mike works really well I was satisfied when I bought my bike.
The service very slow (600 miles first service 3 hours) and very expensive and had to double check if all was done.
This company doesn’t do the 4 years warranty what the manufacturer offered.
When you buy your bike after they don’t care.

7 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New E-Bike - amazing experience and service

Collected my new E-Bike (Cube Stereo) from On Yer Bike in Burnley on Sat 15th April and was just blown away by the attentive service and assistance I received.
Bike was prepared for me (fully charged and assembled) in my own 'handover area' alongside accessories I may need that matched the bike's livery, I was fitted to the bike and had all suspension settings set up bespoke to my ride style, weight etc.
Staff could not do enough for me and made the whole experience feel special. I have bought expensive cars that lacked the prestige and care that On Yer Bike put in to my handover.
Thanks Guys - be seeing you soon for my free service!

15 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been visiting on yer bike for years and…

Been visiting on yer bike for years and years both as a visiter on my bikes for a nosy and bacon sarnie or to purchase another top class bike. Just bought my 5th bike today from them and as usual top class service. Team are top of their game and a special thanks to Tony once again making it such a pleasure to deal Guarantee il be back for me sarnie and another bike in the future

4 de fevereiro de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais