Impersonal experience
I absolutely ADORE Uma's creativity and craftsmanship, but I feel like the process behind an engagement ring should go beyond just clicking your selection into a cart and "checking out". I had asked for suggestions, I had asked for a comparison between metals, and received no response. There were no progress photos during the crafting time, there we no rough photos suggesting the outcome of the engagement ring, and when we received the ring I had immediate regret about the setting we had gone with. It would've been nice to have had some sort of interaction with her or her team beyond just collecting our money and sending it out.








