Visiting the showroom was essential to see the selcetion and to get advice and guidance on the bed and mattress that wolud best suit our needs. Ricardo was brilliant and never made us feel rushed.... Ver mais
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Veja o que dizem as avaliações
Wonderful service ordered and dispatched within 45 minutes and delivered next day. The bed is brilliant cant believe how well built it is and so easy to put together the instructions were easy t... Ver mais
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We were unable to take my mother to the showroom so they provided a video call so we could see exactly what we needed to make our decision. Lucas and Dwaine were brilliant when they came to fit the... Ver mais
A empresa respondeu
Thank you Opera beds from beginning to end for being so helpful in assisting us to buy a bed for mom. The zoom video consultation appointment allowed mom to view the bed which was demonstrated and exp... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Loja de Camas
- Fabricante de Móveis
- Fornecedor de Artigos Hospitalares
Escrito pela empresa
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Escrito pela empresa
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Informações de contato
4,8
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service - quick and efficient. Polite, friendly and helpful at all times.
17 de abril de 2026
Resposta de Opera Beds
Hello Elisabeth,
Thank you for your kind feedback.
We’re really pleased to hear you found the service quick and efficient, and that our team were polite, friendly and helpful throughout. That’s exactly the standard we aim to deliver every time.
We appreciate you taking the time to share your experience and thank you for choosing us.
Kind regards,
Jordan
Excellent advice from knowledgeable…
Excellent advice from knowledgeable advisors. Swift delivery. Very good delivery information and professional installation. Highly recommend.
17 de abril de 2026
Resposta de Opera Beds
Hello Glenn,
Thank you for your wonderful review.
We’re delighted to hear that you found our team knowledgeable and helpful, and that everything from delivery to installation met your expectations. Providing clear communication and a smooth experience is something we really strive for, so it’s great to know this came through.
Your recommendation means a lot to us, thank you again for choosing us!
Kind regards,
Jordan
Great advice, choice and service
Visiting the showroom was essential to see the selcetion and to get advice and guidance on the bed and mattress that wolud best suit our needs. Ricardo was brilliant and never made us feel rushed. Plus, he makes a really good cup of coffeee! The bed and mattress has now been delivered and it is perfect.
9 de abril de 2026
Resposta de Opera Beds
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear that visiting our showroom helped you find the perfect bed and mattress, and that Ricardo was able to provide the guidance you needed without any pressure. We’ll be sure to pass on your kind words to him, and we’ll let him know his coffee-making skills didn’t go unnoticed too!
It’s great to know everything has now been delivered and that you’re so pleased with your new bed. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Wishing you many comfortable nights ahead!
Kind regards,
Jordan
Cannot fault Opera Beds
Cannot fault Opera Beds. Honestly brilliant from the first phone call to delivery of my mums new bed. 89 year old mum in hospital for 3 weeks. She desperately needed a profiling hospital style bed. I took a chance and contacted Opera as they were the first company that came up on Google. I spoke to Michelle who has been excellent. She wasn't pushy at all, didn't try to sell me anything, sent a brochure and phoned a week later. We hadn't decided so she she diaried and called the following week. To be honest we had no clue as to what exactly mum needed and there was too much choice in the brochure! I asked if Michelle could ring me when I was with mum, ask us relevant questions, we'd answer and she could recommend the solution. She did this, was extremely knowledgeable and didn't recommended the most expensive option - which to me speaks volumes. Agreed everything, paid over the phone, 2 hours later the delivery team phoned to arrange delivery providing a 2 hour slot. 4 or 5 days later on the arranged day, we received texts keeping us up to date about delivery time. The two guys that did the set up, Dwaine and Lukesz were great. Got to it and had the whole thing done in less than an hour. Gave us a "training session" which we recorded for future reference! They too were excellent, professional but friendly. I really can't speak highly enough of this company, they deserve recognition and are extremely helpful. Special thanks to Michelle.
18 de março de 2026
Avaliação não solicitada
Resposta de Opera Beds
Hello,
Thank you so much for taking the time to share such a detailed review, we truly appreciate it.
We’re delighted to hear that your experience with Opera Beds was such a positive one from start to finish, especially during what sounds like a challenging time for your family. It’s wonderful to know that Michelle was able to support you and your mum with care, patience, and expert guidance to find the right solution without any pressure.
We’re also very pleased that Dwaine and Lukasz made the delivery and installation smooth and informative, ensuring you felt confident using the bed.
Your kind words mean a great deal to the whole team, and we’ll be sure to pass on your special thanks to Michelle. We wish your mum all the very best and hope the bed continues to provide her with comfort and support.
You know where we are should you need us in the future!
Thank you again for choosing Opera Beds.
Kind regards,
Jordan
Resposta de Opera Beds
Hello Lauren,
Thank you for your kind feedback!
We’re really pleased to hear that you found our team friendly and efficient, we’ll be sure to pass your comments on to them. It means a lot to know the delivery experience met your expectations.
Thanks again for taking the time to share your review.
Kind regards,
Jordan
Service assembly and comfort
27 de março de 2026
Resposta de Opera Beds
Hello Isobel,
Thank you for your review!
We’re delighted to hear that you were pleased with the service, assembly, and comfort of your bed. It’s great to know everything met your expectations from start to finish.
Thank you for choosing us and for taking the time to share your feedback.
Kind regards,
Jordan
Great service by highly professional…
Great service by highly professional people.
11 de abril de 2026
Resposta de Opera Beds
Hello Rae,
Thank you for your wonderful feedback!
We’re delighted to hear that you experienced great service from our team and found everyone to be highly professional. Your comments mean a lot to us, and we’ll be sure to share them with the team.
Thank you again for taking the time to leave your review.
Kind regards,
Jordan
Friendly, efficient and helpful service.
I needed a particular type of bed to be supplied and delivered the next day - Opera delivered on all fronts. The service was friendly and the bed was value for money. Would highly recommend Opera based on my personal experience.
10 de abril de 2026
Resposta de Opera Beds
Hello Eric,
Thank you for your fantastic review!
We’re so pleased we could meet your needs with next day delivery and provide exactly the right bed for you. It’s great to hear that you found our service friendly and the bed good value for money.
Your recommendation really means a lot to us. Thank you for choosing Opera and for sharing your experience.
Kind regards,
Jordan
Excellent telephone sales team
Excellent telephone sales team, gave lots of advice and lots of options.
Have used Opera before and they are incredibly professional and knowledgeable
13 de abril de 2026
Resposta de Opera Beds
Hello Mrs Ingham,
Thank you for your kind words and for choosing us again!
We’re delighted to hear that our telephone sales team were able to provide helpful advice and a range of suitable options. It’s especially rewarding to know that your previous experience brought you back to us, your continued trust means a great deal.
We’ll be sure to pass on your feedback to the team. If there’s anything further we can assist you with, please don’t hesitate to get in touch!
Kind regards,
Jordan
Wonderful service
Wonderful service ordered and dispatched within 45 minutes and delivered next day.
The bed is brilliant cant believe how well built it is and so easy to put together the instructions were easy to follow it took just 45 minutes.
10 de abril de 2026
Resposta de Opera Beds
Hello Roy,
Thank you for your fantastic review!
We’re delighted to hear how pleased you were with the speed of your order and delivery, getting everything processed and with you so quickly is exactly what we aim for. It’s also great to know that you found the bed to be so well built and straightforward to assemble, with clear instructions to guide you.
We really appreciate your feedback and hope you continue to enjoy your new bed!
Kind regards,
Jordan
Resposta de Opera Beds
Hello Susan,
Thank you for your kind review!
We’re really pleased to hear that you found our guidance helpful when choosing the right bed and mattress. Ensuring you feel confident and supported in making the right decision is very important to us.
We hope you’re enjoying your new bed, and please don’t hesitate to reach out if we can help further in the future.
Kind regards,
Jordan
Excellent service and delivery
1 de abril de 2026
Resposta de Opera Beds
Hello Joanne,
Thank you for your review!
We’re so pleased to hear you were happy with both the service and delivery. Your feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Opera Beds.
Kind regards,
Jordan
Thank you Opera Beds
From our visit to Opera’s beautiful showroom, to Lisa’s helpfulness there, to the telephone calls we have made and received during the process of choosing a bed and to the excellent delivery men (Rich and Darren), the service has been excellent throughout.
Thank you to all at Opera Beds.
9 de abril de 2026
Avaliação não solicitada
Resposta de Opera Beds
Hello Phillip,
Thank you so much for your wonderful feedback.
We’re delighted to hear that your experience was excellent from start to finish, from your visit to the showroom, through to Lisa’s support and the service you received over the phone. It’s also great to know that Rich and Darren made such a positive impression during delivery.
Your kind words mean a lot to the whole team, and we’ll be sure to pass on your thanks. We really appreciate you choosing Opera Beds.
Kind regards,
Jordan
Nita P
We were unable to take my mother to the showroom so they provided a video call so we could see exactly what we needed to make our decision.
Lucas and Dwaine were brilliant when they came to fit the bed, very friendly and explained everything properly to us
9 de abril de 2026
Resposta de Opera Beds
Hello Nita,
Thank you so much for your lovely review.
We’re really pleased that the video call helped you and your mother feel confident in choosing the right bed, it's important to us that everyone can explore the options comfortably, even if they can’t visit the showroom in person.
It’s also great to hear that Lukasz and Dwaine made such a positive impression during the installation. We’ll be sure to pass on your kind words to them, they’ll be delighted to know their friendliness and clear explanations were appreciated.
If you need any further support, please don’t hesitate to get in touch.
Kind regards,
Jordan
Speaking to the sales lady I was…
Speaking to the sales lady I was impressed by her knowledge and understanding of my needs.
8 de abril de 2026
Resposta de Opera Beds
Hello Stephanie,
Thank you for your kind words.
We’re delighted to hear that you were impressed with the knowledge and understanding shown by our sales team. Taking the time to listen and ensure we match the right solution to each individual’s needs is something we take great pride in.
We really appreciate your feedback and are here if you need any further assistance.
Kind regards,
Jordan
Flawless smooth and pain free process
Flawless smooth and pain free process. Delivery men were very clean, tidy and pleasant. Would highly recommend.
1 de abril de 2026
Resposta de Opera Beds
Hello Ashlene,
Thank you for your fantastic review! We’re delighted to hear that everything went smoothly and that the whole process was hassle-free for you. It’s great to know our delivery team made a positive impression by being clean, tidy, and pleasant.
We really appreciate your recommendation and hope you enjoy your purchase!
Kind regards,
Jordan
Fantastic quality. Super comfortable.
(Summary: 4 stars because of the single sales person causing so much stress, but otherwise would be a 5 as the rest of the staff were great.)
The delivery people Rich and Darren were fantastic! All staff have been fantastic. Shaun in the logistics planning team, and Jordan in the customer services team (that unfortunately inherited the problems of the salesperson I had) are also great. Unfortunately, had bad luck with the salesperson that I was assigned to, which is being investigated, and a repair plan has been agreed on. Just have to wait for a few days until the swatch arrives and I can compare it to the frame that I got delivered (although we disagree on the colour, which is normal, and is an easy fix, as mentioned). I feel bad for the gifts from the fuss, and they really didn't have to send me anything other than the swatches. But I am grateful to have Jordan as a point of contact from here on.
So far the mattresses are extremely comfortable, and the bed frame and bases are solid and great quality. My back pain is very much eased when laying on the 'Memory' mattress as someone who has severe joint instability (among other things, and ofcourse various types of pain).
❕️*Update*: Since sleeping one night I have had a more restful sleep and have much less pain when trying to fall asleep, and when I wake up at night. Literally can't fault anything. Money very well spent. This will be incredibly beneficial for my everyday life. And the shape of the bed frame 'Dalta' is gorgeous. And my senior cat loves the 'Memory' mattress more than his huge cat tree hammocks. When I wake him up he looks dishevelled, like he was in deep sleep.
But nobody answers your emails on the general email they have, if you send the email first.
They don't warn you that to use Klarna you would need to have used it for a few years before Klarna accepting to give a loan. So I had to panic and see who I can borrow money off of as I already paid a deposit to Opera Beds. Sales staff ignored my emails where I spoke to my bank about it. Also ignored the screenshots that I sent to them about Klarna.
The delivery staff weren't told the delivery instructions that I gave to the staff member that was arranging the delivery, which ended up with the delivery staff knocking on my antisocial neighbour's grandkids' door.
Wrong colour of bed was sent. —*Update*:❗️I was wrong! I misremembered how warmth (or lack of) the cream velvet fabric had. And against my yellow walls it looks very grey. So it's a problem with my design choice, *not* Opera Beds. +❕️*Further update*: I just took a photo of my cat and the headboard looks grey and the footboard looks cream. So it looks different depending on how far away it is as well, and what kind of light is being reflected off of it (or if the curtains are drawn without any artificial lights being on). Please bring back swatches to your home and test in different lights and against wall colours, etc. The bed is still gorgeous though. Just will need to also paint my next bedroom a much lighter yellow, or just white to be honest. 😅 At least I don't feel crazy now (Opera Beds staff have never made me feel crazy, other than the single sales staff member).
Electric blanket wasn't delivered even though I requested it via email, and in the VAT relief form. Sales staff say that the VAT relief form can't be viewed after it is submitted.
Reply:
I really appreciate that, Jordan. You seriously don't have to send anything off for the fault of your coworker as this wasn't your fault.
Thank you for sending a swatch! I also requested a swatch for 'cream velvet' to triple check. I will continue to update you in our emails.
Thank you for investigating further why the general sales emails don't go through. If it helps, I sent the emails on 13/10/2025 and 04/11/2025. I don't need a reply to them anymore, but I thought that that information may be helpful. I assumed that nobody replied to me because they were silly questions, but just being told that unfortunately the company can't suggest anything like that would've been a decent reply.
Unfortunately your coworker worded the email in regards to Klarna as 'We can set up Klarna for you. We require 25% deposit which is £1262.50.' Which sounded like he will set up the payments for me if I send the deposit. But when I sent the deposit he sent me a link to set up the payments myself. And he never told me that Klarna only accepts customers that have used it for years. The rest you know from the email chains that I forwarded to you, I don't want to overshare on here.
I will update the review tomorrow as to how the bed mechanisms and mattresses are, but so far the quality of the base and mattresses I couldn't be happier with.
I will also send comparison photos (I mean the swatch against the bed frame) over to you as they arrive.
Thank you again for trying to resolve this.
8 de abril de 2026
Avaliação não solicitada
Resposta de Opera Beds
Hello Angel,
Thank you for taking the time to share your feedback and liaising with me via email.
We’re very sorry to hear about your experience, as this is not the level of service we aim to provide. While it’s great to hear that Rich and Darren made a positive impression during delivery, we fully appreciate that the wider issues you’ve raised have caused significant frustration.
We are particularly concerned to hear about the lack of response to your emails and the information you shared, including screenshots. Our inbox is monitored regularly, so this is unusual and something we are now investigating internally to understand where this process has fallen down.
We also understand how stressful the situation with Klarna must have been. As a third-party provider, their lending decisions are outside of our control, but we completely accept that this should have been communicated more clearly, and your queries handled more supportively at the time.
I have shipped you out the electric blanket and 2 complementary fitted sheets for your bed as a gesture of good will. I can see the bed that has been delivered is the correct colour which was purchased. I have sent out a fabric swatch so you can see the colour is the cream velvet.
We would really like the opportunity to put this right for you. We can look at resolving the colour issue if you are not happy with the colour which was purchased with an exchange if you wish, or alternatively arrange a return under our 10-night trial period if you’d prefer not to proceed.
I look forward to speaking with you further on this matter to get this fully resolved for you.
Once again, we’re very sorry for your experience and appreciate you bringing this to our attention.
Kind regards,
Jordan
We are unbelievably impressed
We are unbelievably impressed with the level of customer service we have received, without any cross words or raised voices. As a company you should be very proud but more importantly so should each of you for your contribution.
3 de abril de 2026
Avaliação não solicitada
Resposta de Opera Beds
Hello Alan,
Thank you so much for your incredibly kind words. It truly means a lot to hear how positively you felt about the service you received.
We always aim to provide a supportive and professional experience, so it’s especially rewarding to know this came across throughout your journey with us. Your recognition of the team’s efforts will be shared with everyone involved, they’ll be delighted to know their work made such a difference.
Thank you again for taking the time to leave this review and for your support.
Kind regards,
Jordan
Excellent service
Excellent service.
Whole process from ordering to delivery went very smoothly.
With thanks to Ricardo for all his help.
Lovely company and product quality superb, couldn't be happier.
30 de março de 2026
Resposta de Opera Beds
Hello,
Thank you for your lovely review!
We’re so pleased to hear that everything went smoothly from ordering through to delivery, and that you’re happy with the quality of your product. We’ll be sure to pass your thanks on to Ricardo – he’ll really appreciate it.
It’s great to know you’re so happy with your experience. Thank you again for choosing Opera Beds!
Kind regards,
Jordan
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