I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Ver mais
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ophelos
Escrito pela empresa
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Informações de contato
1 Finsbury Ave., EC2M 2PF, London, Reino Unido
- support@ophelos.com
- ophelos.com
4,1
Muito Bom
496 avaliações
Respondeu a 74% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant company
Easy to use,if you carnt afford one month they let you have a break, no stress or feel under pressure
Excellent company
Payment plans are easy to set up
22 de agosto de 2025
Fake debt scaremongering
Horrible, horrible people. They're trying to scam my elderly mother out of money she doesn't owe, to a bank she has never had an account with. They need reporting to the ombudsman and the police.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi,
We’re very sorry to hear about your mother’s experience. We want to be clear that Ophelos is not a scam — we are regulated by the Financial Conduct Authority (FCA) and only ever get in touch about accounts that have been referred to us by our clients.
We never want anyone to feel pressured or distressed, and we take situations like this extremely seriously. To investigate further and make sure this is resolved, we’d be grateful if you could reach out to us at support@ophelos.com
with your mother’s details so that we can confirm whether we are contacting the right person and take any necessary action.
Best,
The Ophelos Team
Quick and easy by selecting the best…
Quick and easy by selecting the best options
20 de agosto de 2025
"A quick and easy way to re-pay” - that would make a great tag line
A quick and easy, with no anxiety - (as you don’t need to speak to someone unless you find it hard to meet the lowest monthly payment, luckily I could, but felt if I had to it would be a comfortable conversation) on making an easy to setup repayment plan.
easy navigated option and simple and quick to do, I feel a weight lifted!
18 de agosto de 2025
I paid on time the full balance when…
I paid on time the full balance when asked nearly a month ago, and they still haven’t cleared my debt with Clearpay!! Obviously a scam!!
18 de agosto de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi,
Thank you for your review and we’re sorry to hear about this experience. We understand how concerning it must feel to believe you’ve cleared your balance but to still see the debt as outstanding.
Please be assured that Ophelos is a regulated company, authorised by the Financial Conduct Authority (FCA), and not a scam. We’d really like to investigate this further for you. If you could reach out to us at support@ophelos.com
with your account reference or payment details, we’ll look into resolving this and ensuring your balance is updated correctly.
Best,
The Ophelos Team
Patience
They have been very patient with me i had to hold off till I had the money and they waited
15 de agosto de 2025
Avaliação não solicitada
Support easy to set up many options to choose from to choose from
Easy set up many options to choose from
14 de agosto de 2025
The lady was really kind I spoke with…
The lady was really kind I spoke with and gave me available options to help with repayment.
7 de agosto de 2025
Avaliação não solicitada
Contacted me via phone number with a…
Contacted me via phone number with a reference code - debt claimed is for a name that is not mine and for Halifax who I have never used. Three attempts to contact via email have been ignored and they are refusing to divulge and delete whatever contact details they have for me. Reporting to ICO and Action Fraud due to no resolution.
6 de agosto de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi,
Thank you for sharing your experience and we’re sorry to hear about the difficulties you’ve faced. We never want our customers to feel ignored, and we apologise if you have not received a response to your emails.
We’ve been unable to locate an account from the information provided so far, which is why we have requested further details. These checks are necessary both to help us investigate your concerns properly and to protect your personal data. We also understand you’ve asked us to delete your details — we can only process this type of erasure request once we’ve been able to securely confirm your identity.
If you’re able to email us at support@ophelos.com
with the reference number you received or any additional information, we can prioritise looking into this for you.
We understand how concerning this situation feels and we want to resolve it as quickly as possible. Thank you for your patience while we work with you to get to the bottom of this.
Best,
The Ophelos Team
I keep getting repeated emails giving …
I keep getting repeated emails giving me an account number and the debt amount for a debt that isn’t mine because we have the same surname , which is part of my email .I am female the debt belongs to a man how wrong can they actually get it .
I have twice now told this shower of a company , complained to them and told it was being investigated and just got another email after being told it was being dealt with .This is a breach of GDPR .I have someone else’s financial information. I will Just report them for
this breach .I work full time I don’t have time or want to be dealing with this . I am now going to take legal action because I am sick of this , I go to work and do my job properly so should they and stop harassing me for a debt that is not mine .FOR THE FINAl TIME THE DEBTOR IS MALE I AM NOT THIS PERSON .So before I get an answer saying contact support don’t bother I will take further action and report to the FCA .
5 de agosto de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating and distressing this must be. We want to reassure you that we take concerns like this extremely seriously — especially when it comes to data protection and contacting the correct individuals.
We’re keen to resolve this as quickly as possible, but we do need a bit more information to help us locate your previous emails and investigate fully. If you're able to reach out to us at support@ophelos.com with any reference numbers or further details you’ve received, we’ll prioritise reviewing your case.
Please know that mistaken contact is never our intention, and we’re committed to putting things right. We’re sorry again for the inconvenience and upset this has caused, and we appreciate your patience while we look into it further.
Best,
The Ophelos Team
Tried scaremongering tactics to…
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine.
The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be claimed anyway,and Ophelos will be aware of that.
Today Ophelos are still abusing me,it's been over a week since they promised a copy of this fake debt being cancelled.
All they do is send emails with pathetic excuses,and I'm going to seek legal advice tomorrow if it's not sorted out TODAY
17 de julho de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
Thank you for sharing your experience, and we're sorry for any distress caused. I understand our customer operations team has been in touch with you directly and we can confirm that your complaint is currently being investigated.
We take these matters seriously and are committed to reviewing your concerns thoroughly. We’ll continue to keep you updated throughout the process and share the outcome with you once the investigation is complete.
Best,
The Ophelos Team
Contacted me via email saying I have a…
Contacted me via email saying I have a debt via a very account , I haven’t lived in UK for over 25 years and never had a very account in my life ! I asked for proof and when advised I would complain to FCA they’ve now ignored my emails . Couldnt confirm any details , ie details that may have been given to set the account up . I was 15 when I left the UK so impossible to have store credit ???
1 de agosto de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
Thank you for sharing your experience, and we're really sorry to hear that you’ve not received a response to your emails — that’s not the experience we aim to provide.
We understand how concerning this must feel, especially if the information you’ve received doesn’t match your circumstances. Our service team would be happy to look into this for you and provide clarity.
We're eager to look into this for you. If you're still open to it, please feel free to get in touch at support@ophelos.com — we’re here to help.
– The Ophelos Team
Total scam can’t phone them checked my…
Total scam can’t phone them checked my credit report on Experian not sign total con beware dirty scum. Bags
30 de julho de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
We’re sorry to hear about your experience. If you’ve received a message from us and believe it may be in error, we’d really like to take a closer look and help resolve this for you.
Please feel free to contact our supportive service team at support@ophelos.com — we’d also be happy to arrange a call back at a time that suits you.
Best,
The Ophelos Team
Scammers
Scammers, saying I owe a debt to EE!
I phoned EE and all my payments are up to date!
28 de julho de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
Thanks for your review. We understand how frustrating this must be and we’d really like the chance to look into it for you.
If you believe there’s been a mistake, our friendly service team is here to help. Please feel free to get in touch at support@ophelos.com so we can review the account and make sure everything is clear.
Best,
The Ophelos Team
Contacted me by text re a debt.
Contacted me by text re a debt to shop direct for £55 - shop direct are Very and I haven't had an account with them. I have sent an email asking for proof of the account and also a statue barred notice. No I won't give you the details you request in your generic auto reply, you should have all that info to hand if indeed the debt is real. I await your proof or notice that this is an error.
28 de julho de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
Thanks for getting in touch — we understand that receiving messages about a debt you don’t recognise can be upsetting.
We’ve received an email from someone we believe may be you, but we’re unable to confirm this without completing some quick security checks. These checks are in place to protect your personal information and ensure we only discuss account details with the right person.
If you’d like us to look into this further, please reply to our email so we can complete verification and make sure you’re fully supported.
We’re here to help and will do our best to get things clarified as soon as possible.
The Ophelos Team
Very helpful thank you for your work
Very helpful thank you for your work
26 de julho de 2025
Avaliação não solicitada
Despite what other reviewers have said…
Despite what other reviewers have said about communication with this company I found the opposite. I emailed numerous times asking for a statement because I could not get logged into my account despite receiving the necessary codes. I was totally ignored. Not a single acknowledgement of my emails was received. The only communication I have received from them was today when they informed me that my debt was cleared. All I can say about this company is that they collected my money regularly each month, informing me a few days beforehand that they were doing so.
23 de julho de 2025
Avaliação não solicitada
Resposta da Ophelos
Hi there,
Thank you for taking the time to share your experience. We're really sorry to hear you had trouble reaching us — that’s never the experience we want anyone to have.
We’ve reached out directly to follow up and understand what went wrong here. We want to make sure you feel fully supported and that any concerns you had are properly addressed.
If there’s anything else we can help with, please don’t hesitate to let us know.
The Ophelos Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.