Honestly I haven’t received the product yet but customer service is great and super fast. Offered a solution to a small problem right away. They gladly honoured a discount code that I had but wasn’t... Ver mais
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Veja o que dizem as avaliações
I ordered the magnetic bag. The delivery took a while, but I got the product and the fabric and stitches are pretty neat. However the magnets got ripped off after a month of usage. The magnets are jus... Ver mais
Scam company. Optiiforce has a nifty little scam they're running: false advertising (the magnetic bottles don't work as advertised, not even close), followed by no negative reviews allowed on their we... Ver mais
We ordered two bags and two big bottles. The were not delivered in the nice box’s that are seen on the pictures off there website. Also the magnetic bags seem like a cheaper version as shown on the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
OptiiForce creates premium gym gear designed to remove distractions and protect training focus. We are committed to continuously improving product quality through ongoing testing and customer feedback
Informações de contato
117 Parkview Hill Crescent, M4B 1R6, Toronto, Canadá
- 4167689307
- Info@optiiforce.com
- optiiforce.com
2,5
Ruim
36 avaliações
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Magnetic ring doesn’t work
Nice looking bottle and I’m sure it will work well to keep drinks hot or cold but the magnetic ring doesn’t work and that’s the main reason I ordered it. Extremely disappointing. Do not order from Optiiforce.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi Melanie,
Thank you for your feedback. Just to clarify, the magnetic ring attached to the lid is only for non-MagSafe phones. If your phone supports MagSafe, the ring should be removed and your phone will attach directly to the bottle’s magnet.
We’ve sent you a short video by email showing how to remove it. If you need any further assistance, please don’t hesitate to reach out, we’re happy to help.
OptiiForce Team
This such a bad experience
This such a bad experience. I ordered online last Nov. 28,2025. Based on the delivery system they had product should arrived within 3 weeks but sadly I did not receive any product that I ordered online. I did followed up on the second week when I put my order online, but there mail just said be patient. The worst thing is I received an email from them to give a product a review. On the first place how I can review a product without receiving it. That is really a fraud that you ordered online the company wants you to give them a review without receiving your order. I am patiently waiting for my order but this is too much waiting. This is such a bad experience ordering from your branding. I will never order again optiiforce due to this bad experience.
24 de dezembro de 2025
Avaliação não solicitada
Ar first a disappointment, but customer service dit a great job 👍
We ordered two bags and two big bottles. The were not delivered in the nice box’s that are seen on the pictures off there website. Also the magnetic bags seem like a cheaper version as shown on the website. no logo and the on top carrier strap is made from a cheap material. On the picture on the website it is the same material as the bag and stitched. Also the closing strap to hold the bottle is different as shown an one the pictures. Bothe bags that we have they different. The side rings off the bags to attach the strap for carrieing are also different and smaller as in the foto’s. The interior seen on the photo have a black extra pocket with a different key ring. Then the bottles. They have also now brand logo…. Because they are frome another Brand… you can buy them cheap on amazone ore many different other websites!!!!
After taking care of my disappointment according my order, OptiiForce reached out to me and gave me a solution. Credits for the customer service 🙏
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry for the confusion this caused and we understand why your experience was disappointing.
To clarify, we currently offer two variations of our products: a branded version and a minimal, logo-free version. These versions can differ slightly in appearance, size, and certain design details, while still meeting the same functional and performance standards. Unfortunately, this distinction was not communicated clearly enough on our website, and that is completely on us.
We take full responsibility for the confusion this created, and we’re actively updating our product pages and visuals to better reflect these variations so customers know exactly what to expect before ordering.
We would really like the opportunity to resolve this properly for you. Please reach out to us at info@optiiforce.com with your order number, and our customer service team will take care of this right away.
Thank you again for bringing this to our attention. Your feedback helps us improve both our communication and customer experience.
Missing order
I ordered the magnetic gym bag for my husband on the 4th December and still haven't received the order (its now 21st December). I've emailed their customer services twice and not had a reply so I'm concerned it won't arrive by Christmas and becoming increasingly concerned it might be a scam.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi Rachael,
Thank you for sharing your concerns, and we’re sorry for the worry this situation has caused, especially with the order being a Christmas gift.
Orders placed around December 4th began shipping shortly after and started reaching customers from around December 10th onward. Without an order number, we’re unable to locate your specific order or confirm the messages you mentioned, and it’s possible earlier emails may not have reached our support inbox.
Please contact us directly at info@optiiforce.com with your order number, and our team will look into this immediately to confirm the status and provide a quick resolution if needed.
We appreciate you bringing this to our attention and want to reassure you that we’re here to help and resolve this as quickly as possible.
Finger weg - Chinaversand mit Chinaware
Finger weg! Versendet aus China. Paket kam nie an. Kundenservice vertröstet nur, kümmert sich aber nicht. Renne jetzt meinem Geld hinterher! Spart euch das. Es gibt ähnliche Produkte auch anderswo, ich hab das leider zu spät gesehen.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir verstehen Ihren Ärger.
Unser Team steht bereits mit Ihnen in Kontakt und arbeitet derzeit an der finalen Klärung des Anliegens. Bei internationalen Sendungen kann es in seltenen Fällen zu Verzögerungen kommen, unser Fokus liegt jedoch immer darauf, dass unsere Kunden fair und korrekt betreut werden.
Vielen Dank für Ihre Geduld und dafür, dass Sie uns die Möglichkeit geben, das Anliegen zu klären.
Ordered the bottle and bag as a Xmas…
Ordered the bottle and bag as a Xmas present. Despite emailing the info@ email three times (as the discount wasn’t applied), I have had zero response.
Plus no sign of the parcel yet! Ordered nearly two weeks ago.
After all this hassle this product had best arrive in time for Xmas and with correct branding (see other recent reviews)!
Edited:
Thank you for your response. Can you confirm the branding will be on the items - as per the images. Some feedback from previous purchasers suggests items are unbranded and do not match the images.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Thank you for sharing your concerns, and we understand how important this order is, especially as it was intended as a Christmas gift.
Orders placed around December 8th began reaching customers from December 15th onward. In your case, the shipment was temporarily held by customs, which can occasionally occur. We followed up directly, and the shipment was cleared approximately 10 hours ago and has since resumed transit.
Regarding the discount, it was not applied at checkout. However, we have already processed a refund for the discount amount, which you should receive shortly.
We appreciate your patience and want to assure you that we are actively monitoring the delivery to ensure it reaches you as soon as possible. If you need any further assistance, our team remains available at info@optiiforce.com.
Magnetic gym bags
I ordered two magnetic gym bags, in pink and black, and neither of them have the logo on the front as displayed in the photos. It seemed like a cheap imitation. Do not order!
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi Brock,
Thank you for sharing your feedback. We’re sorry for the confusion and we understand your disappointment regarding the logo.
To clarify, some of our Magnetic Gym Bags are produced in a minimal, logo free version, while others feature branding. Both versions are authentic OptiiForce products and are identical in materials, magnetic strength, and overall build quality. We are actively working on making this distinction clearer on our product pages.
That said, this was not communicated clearly in your case, and we would appreciate the opportunity to make things right. Please reach out to us at info@optiiforce.com with your order number so our team can assist you promptly.
We appreciate your feedback as it helps us improve.
DON'T WASTE YOUR MONEY
I ordered my magnetic gym bag weeks ago, i then went to check the status of delivery on my shop app and it said the package is still in Thailand and has been returned to sender. This was a christmas present and all i want is a refund but of course no reply. DO NOT ORDER!!!!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi Harriet,
We’re really sorry for the frustration this caused, especially as this was intended to be a Christmas gift. We understand how disappointing this situation is.
The shipment status you’re seeing indicates that the package was returned to sender while in transit, which can occasionally happen due to carrier processing issues. That said, you should never be left without a clear update or resolution, and we apologize if you did not receive a timely response.
Please reach out to us directly at info@optiiforce.com with your order number so we can issue your refund or resolve this immediately.
We appreciate you bringing this to our attention and would like the opportunity to make this right.
Trying to cancel order off the back of…
Trying to cancel order off the back of reading poor reviews online- so far no contact from CS. Not clearly stated at point of delivery that it will take 2-4 weeks to deliver and it's a Christmas present!
Update: order arrived but quality is poor, no branding on the products which makes me wonder whether this is really a brand or a dropshipping company, also the "rose alloy" is not the nice rose gold colour pictured on the website but is actually a bright pink. Not worth the £60 and seriously disappointed. Also convinently the company didn't reply to me to cancel the order until the day it was shipped
..hmm
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi,
Thank you for sharing your concerns. We’re sorry for the frustration and for the lack of clarity around delivery timelines. We understand how important this is, especially with the order intended as a Christmas gift.
Our standard delivery timeframe is 6–8 business days, depending on the destination. We agree that this should be communicated more clearly at checkout, and we’re actively improving this to avoid any confusion.
If your order has not yet shipped, we can absolutely assist with a cancellation or provide an immediate resolution. Please contact us at info@optiiforce.com with your order number so our team can help you right away.
We appreciate your feedback and the opportunity to address this properly.
Customer Service
Honestly I haven’t received the product yet but customer service is great and super fast. Offered a solution to a small problem right away. They gladly honoured a discount code that I had but wasn’t applied due to either my human error or a technical error.
Excited to try the product!
30 de novembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hi Hailey,
Thank you so much for your kind words. We’re really glad to hear that our team was able to help quickly and resolve the issue for you.
We appreciate your support and hope you love your OptiiForce product once it arrives. If you need anything at all, we’re always here to help.
Esperienza molto positiva
Esperienza molto positiva, prodotti belli e molto funzionali.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Optiiforce
Ciao Lorenzo,
Grazie mille per il tuo feedback. Siamo felici che i nostri prodotti ti siano piaciuti. Grazie per aver scelto OptiiForce.
Love this brand
Love this brand! Very happy with their customer service, they were very quick to respond to questions and so lovely to deal with. And, i love the product. Will definitely order again.
4 de novembro de 2025
Avaliação não solicitada
Nach der ersten Enttäuschung wurde…
Nach der ersten Enttäuschung wurde meine Reklamation erstklassig bearbeitet. Vielen Dank dafür
(die erste Flasche hatte einen Produktions-Fehler, die zweite ist TIP TOP also klare Empfehlung)
17 de julho de 2025
Avaliação não solicitada
Resposta da Optiiforce
Hallo,
vielen Dank für dein ehrliches Feedback. Es freut uns sehr, dass wir dein Anliegen erfolgreich lösen konnten und dass du mit der zweiten Flasche zufrieden bist. Vielen Dank für deine Empfehlung und dein Vertrauen in OptiiForce.
Exceeded Expectations!
I bought 2 OptiiForce bottles one for me and one for my girlfriend and I’m really impressed! The quality is great, shipping took less than a week, and the MagSafe lid holds my phone securely even when the bottle is empty. It’s made recording so effortless that I post stories more often now. Love it! ❤️
1 de março de 2025
Avaliação não solicitada
Recommend!
I received the bottle after 2 weeks, the packaging was great and it held my phone up perfectly. Unfortunately there was a tiny error with the straw and lid connector - the help desk was super quick to respond and I received a new one; perfect! Love this for anyone who needs to keep their phone off the dirty floor.
21 de março de 2025
Avaliação não solicitada
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