I ordered a trench coat from Orolay and I based my size decision on the size chart posted on their website. I liked the coat very much except the sleeves were too short and well over an inch shorter... Ver mais
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Veja o que dizem as avaliações
I placed an order with Orolay for a coat in the amount of $145.86 and the tracking shows delivered but I did not receive it. I chatted with an agent, who had the worst customer service skills, a... Ver mais
I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra... Ver mais
Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Orolay was founded in 2012 by a team of passionate and innovative fashion experts inspired by the vibrant energy of urban living. Recognizing the strength, style, and individuality of our dynamic audience, in 2018 we made a bold entrance into the global market with our iconic down puffer jacket. Our 092 design quickly became a global sensation, gracing the streets of cities worldwide. By making chic, timeless fashion accessible to all, we demonstrated that luxury can be inclusive, practical, and beautifully designed. From that groundbreaking coat, we have now expanded into a diverse and growing collection. Each piece is crafted to empower and accompany you through your daily adventures. Our refined, desirable, and durable apparel is designed to add a touch of elegance to every step of your journey. And as a global fashion brand, we are committed to pushing ourselves to continually create pieces that inspire exploration and self-expression, no matter where life takes you.
Informações de contato
Estados Unidos
- orolay.com
1,8
Ruim
28 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 82% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jas besteld maar zag er totaal niet uit…
Jas besteld maar zag er totaal niet uit zoals aangeboden is.
Via mail contact zoeken om terug te kunnen sturen. Dit kan alleen met akkoord. Maar wel instructies gehad.
En kost je. 30 euro
30 de outubro de 2025
Avaliação não solicitada
Resposta da Orolay
Hi Janne,
Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen voldeed.
Als een in de VS gevestigd bedrijf dat klanten over de hele wereld bedient, werken wij voortdurend aan het verbeteren van de winkel-, retour- en ruilervaring in verschillende landen. We waarderen uw feedback en blijven eraan werken om het proces duidelijker en eenvoudiger te maken voor onze klanten.
My package was stolen within 10 minutes…
My package was stolen within 10 minutes of delivery. This company says its marked delivered and it's my problem. I filed a claim with there delivery service which apparently is not accredited with (BBB) I just researched. I will never buy anything from this company again. Awful
14 de outubro de 2025
Avaliação não solicitada
Resposta da Orolay
Hi Pamela,
We’re sorry to hear that your package was stolen after delivery and understand how frustrating this situation can be.
Normally, once a package is shipped and marked as delivered, the final delivery confirmation is handled by the carrier. We will continue working to improve our delivery and customer support experience.
If you have any further concerns, please contact our customer service team through our website so our team can assist where possible.
Compro un abrigo y es genial
Compro un abrigo y es genial, 7 bolsillos, no pesa, bonito...pero demasiado grande, tengo que devolverlo. Pagué 109 euros. Cuando me lo trajeron 13€ de aduanas. Solicito la devolución, el envio corre de mi cuenta. Tengo que enviarlo a Alemania, 36€. Me aceptan el reembolso y de los 109 que pagué solo me devuelven 103€.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Orolay
Hola,
Gracias por compartir su experiencia. Nos alegra saber que le gustó el abrigo, aunque sentimos que la talla no haya sido la adecuada y que el proceso de devolución no haya cumplido sus expectativas.
Entendemos que los costos de aduana y devolución internacional pueden ser frustrantes. Agradecemos sus comentarios y seguiremos trabajando para que nuestra experiencia de compra, devolución y cambio sea más clara y sencilla para nuestros clientes.
I didnt have any issues with return or refund
I am in the UK. I bought 2 coats within days of each other. Unfortunately one was too tight and the other was too big and swamped me.
I requested a return, it was approved in 24 hours and then I packed up the parcels and sent by RM. Postage was free to me but the return was at my cost. Luckily they were being sent to a logistics company in Nottingham, (I got worried they would have to be sent back to China or something). I tracked the parcels and 2 days after they arrived at their warehouse, I got refund sent for both. No issues. No hassle.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Orolay
Hi there,
Thank you for sharing your experience. We’re sorry the sizing did not work out, but we’re glad to hear that your return and refund process was smooth and hassle-free.
We appreciate your feedback and will continue working to improve our sizing guidance, return process, and overall customer experience.
Possibly a Scaming Coat Company Beware
This is a terrible company to buy from currently contacting the ombudsman in the uk on their trade description of a coat they said it was a 650+ feather fill it was a lie as coat so thin!, then will not accept the return either. Terrible service and US company producing Chinese made sub standard products!. No procedures in place to address the issues.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Orolay
Hi there,
Thanks for leaving this comment.
At Orolay, we are committed to providing quality outerwear at an accessible price, and we take product descriptions, materials, and customer concerns seriously. Fill power refers to the loft and insulation quality of the down, while the overall thickness and feel of a coat may vary depending on the style, design, shell fabric, and construction.
We understand that return and service experiences are very important, especially for international customers. We will continue working to improve our product information, quality control, return process, and overall customer support experience.
SCAM
The coat was too small. I live in the UK. First it took ages to find out the address to return it to. And then, they said that they could not credit me a refund without proof of postage even though I had enclosed my receipt when I returned the package. I explained to them that recipt of posting was only required if they could not find the returned package, but they refused to say if they had received it or not-- SCAM
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Orolay
Hi there,
Thank you for sharing your feedback.
Based on our return process, refunds are issued once the returned item has been received and checked by our warehouse. Proof of postage or tracking information helps us verify and locate returned packages, especially for international returns.
We appreciate your feedback and will continue working to make our return process clearer and easier for customers.
All About The Creme (S’more Vibes)
I love the warmth of this coat....it’s so warm and stylish (them zippers....oh lawdddddd)!! ; I’ve only had the coat for sometime and I have received so compliments from both men and women...
My only complaint was shipping...seemed so long but worth the wait!!!
29 de janeiro de 2021
Avaliação não solicitada
Resposta da Orolay
Hi Joy,
Thank you so much for your kind words! We’re thrilled to hear that you love the warmth and style of the coat, and that it’s been getting so many compliments.
We’re sorry the shipping took longer than expected, and we appreciate your patience. We’ll continue working to improve the delivery experience for our customers.
Thank you again for your support!
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