Orsina Avaliações 78

Resposta de Orsina

Há 16 horas

Hi Hazel,

Thank you so much for your kind words it truly means a lot to us.

We’re absolutely delighted to hear that you love your grey half moon console table and that it fits perfectly in your space. It’s great to know you found it easy to assemble and that you’re happy with both the quality and price.

We really appreciate you taking the time to share your experience. Feedback like yours helps us continue to improve and also helps other customers feel confident in their choices.

If there’s ever anything else we can help you with, please don’t hesitate to get in touch. We hope to have the pleasure of serving you again soon.

Warm regards,
Orsina

Resposta de Orsina

10 de abr. de 2026

Dear Emma,
Thank you for taking the time to leave your review, and please accept our sincerest apologies for the experience you have had.

We completely understand your frustration, and we want to assure you and anyone reading this, that the situation you experienced is not a reflection of the standards we hold ourselves to at Orsina.

After thoroughly investigating your case, we can confirm that the damage to your order occurred during transit and was caused by our delivery partner, rather than any fault with the product itself. We take all reports of damaged deliveries extremely seriously, and we are actively working with our courier to ensure this does not happen to future customers.

We sincerely apologise that your calls and emails did not receive the prompt responses they deserved. This fell below the level of service we expect our team to provide, and this has been addressed internally.

We are pleased to confirm that your item has been collected and a full refund of £199.95 has been processed. We hope this brings the matter to a satisfactory close.

To any customers reading this review we would like to reassure you that cases such as Emma's are taken very seriously. When things go wrong, we are committed to putting them right. We welcome any customer to contact us directly should they ever have a concern.

Emma, we are truly sorry that we did not get this right for you from the outset. You deserved a far better experience, and we sincerely hope you will give us the opportunity to demonstrate that in the future.

Kind regards,
Orsina Team

Resposta de Orsina

8 de abr. de 2026

Hi Delphi,

Thank you for your patience while we investigated this matter, and I’m truly sorry for the frustration and confusion caused.

We understand how concerning it must have been to see a payment taken without receiving any order confirmation. After reviewing this further, it appears that the transaction did not successfully generate an order in our system, which is why no confirmation email was issued.

That said, your payment has now been located and a full refund has been processed. You should have your money in your account.

We sincerely apologise for the inconvenience and for the earlier difficulty in locating your details.

Your feedback has been noted, and we are reviewing our processes to prevent situations like this from happening again.

If you need any further assistance or if the refund does not appear, please don’t hesitate to get back in touch.

Kind regards,
Orsina Team

Resposta de Orsina

10 de abr. de 2026

Hi Karen,

Thank you so much for your lovely review!

We’re delighted to hear that you’re pleased with your set of drawers and that it looks great in your bathroom. It’s also wonderful to know you were happy with the service provided your kind words truly mean a lot.

If you ever need any assistance in the future, please don’t hesitate to get in touch.

Thank you again for your support!

Kind regards,
Orsina

Resposta de Orsina

18 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

18 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

18 de mar. de 2026

Dear Magdalena,

Thank you for your patience, and I’m very sorry to hear that your experience with us has been so frustrating.

I understand how disappointing it must feel to receive products that didn’t meet your expectations, and then have to follow up multiple times regarding your refund. That is certainly not the level of service we aim to provide.

As confirmed, your refund was processed on 10 March. Depending on your bank, it can take between 3–10 working days to appear in your account. Given the timeframe, it should be with you very shortly.

If the refund does not appear in your account within the next couple of days, please let me know and I will escalate this as a priority.

We sincerely apologize again for the inconvenience caused throughout this process and appreciate your patience while we worked to resolve this.

Kind regards,
Rebecca Brown
Orsina Team

Resposta de Orsina

18 de mar. de 2026

Dear Deborah,

Thank you for taking the time to outline your experience in such detail.

I’m very sorry for the frustration and inconvenience caused throughout this process. Having reviewed the full email thread, I completely understand your concerns particularly the delays in arranging the return, the repeated requests for information.

We always aim to provide the best possible service, and it’s clear that on this occasion we fell short. The communication you received should have been clearer and more consistent, and the delay in progressing your return request was not acceptable. I also appreciate how frustrating it must have been to feel that your requests were not being actioned promptly.

While we do require images in some cases to assess product issues, this should not have delayed your return to the extent that it did, and we acknowledge that this was not handled as efficiently as it should have been.

As confirmed, your refund has now been issued and should reflect in your account within the standard processing timeframe.

Please accept our sincere apologies again for the overall experience. Your feedback has been taken seriously and will be used internally to improve both our response times and return process going forward.

Kind regards,
Orsina Team

Resposta de Orsina

6 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

6 de mar. de 2026

Hello Deborah,

We are very sorry to read your review and to learn that you feel frustrated with the return process. That is certainly not the experience we aim to provide.

To clarify, we responded to your return request and offered both a refund and an exchange option. Once you confirmed that you wished to proceed with a refund, we requested photographs of the item prior to arranging collection. This is a standard requirement under our returns procedure for larger furniture items, as it allows us to confirm the condition before transit and ensure the return is handled correctly now a collection date has been scheduled in line with your availability.

We regret that the request for photographs felt like a delay to you. It is not a tactic, but part of our standard process for larger furniture items to ensure smooth handling and avoid disputes during transit.

We remain committed to resolving this matter promptly and professionally, and your refund will be processed as soon as the returned items are received and inspected.

Kind regards,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

4 de mar. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team

Resposta de Orsina

20 de fev. de 2026

Hello Helen,

Thank you for taking the time to share your feedback.

We are very sorry that your trays arrived damaged this is never the experience we want for our customers. We completely understand how frustrating that must have been.

The repeated missed collections by Parcelforce were clearly unacceptable. We can see from our internal records that multiple bookings were made and escalated directly with the courier’s account support team in an effort to resolve the issue as quickly as possible. Unfortunately, despite those escalations, the collections were not carried out as scheduled. We fully acknowledge the inconvenience this caused, particularly where time off work was affected.

We also note your kind comments regarding Zoe’s service. She made repeated attempts to push the courier for resolution and keep you informed throughout, and we appreciate you recognising her efforts even during a very frustrating situation.

Your feedback regarding courier performance has been taken seriously and has been shared internally. While we cannot undo the inconvenience caused, we do genuinely regret the experience you had.

Kind regards,
The Orsina Team

Resposta de Orsina

20 de fev. de 2026

Dear Customer,

Thank you so much for your lovely five-star review.

We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.

With thanks,
The Orsina Team