Prompt reply with a query, which was solved quickly. Returns and exchanges/refunds attended to quickly. Great customer service and amazing products of the highest quality
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Veja o que dizem as avaliações
Dress arrived and clearly was not a size 10. Fit was closer to a 14. When I applied for a refund, got an error so followed up by email. When Customer service responded, was essentially told I’d have... Ver mais
Amazing quality. I've worn my lounge wear season after season and it's still my go to. The returns policy is really straightforward and the free instant exchanges makes shopping online so much easier... Ver mais
Quick service, very easy to return item for a different size. Great quality clothing.
Detalhes da empresa
Informações de contato
3/938 South Road, 5039, Edwardstown, Austrália
- +61 8 7140 1654
- hello@ortc.com.au
- ortc.com.au
3,8
Muito Bom
35 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great quality
Great quality, a large range of natural fabrics and a great price point!
21 de julho de 2026
Avaliação não solicitada
Unbelievably good product
Unbelievably good product. I was extremely impressed by the dispatch time, and the instant exchange function made the returns process incredibly simple. Highly recommend.
28 de julho de 2026
Avaliação não solicitada
Love the quality of ORTC pieces!
Love the quality of ORTC pieces!
29 de julho de 2026
Avaliação não solicitada
Love ORTC!
Amazing customer service! And the products are great quality. Overall a lovely shopping experience.
28 de julho de 2026
Avaliação não solicitada
I had been thinking about purchasing…
I had been thinking about purchasing for a while and due to the positive reviews I made the decision to just go for it and I’m so glad I did, I love my new jumper
6 de julho de 2026
Resposta da ORTC
We are so happy to hear this, and glad you loved the jumper.
Always loved my shopping experience at…
Always loved my shopping experience at ORTC. Exchanges are easy no fuss
6 de julho de 2026
Resposta da ORTC
Thank you, Michelle. We appreciate the support.
Quality Store
The website is easy to navigate and use.
The items are good quality and reasonably priced.
6 de julho de 2026
Resposta da ORTC
Thank you, Tanya. We are so happy to hear this.
⭐☆☆☆☆ Poor Quality, Poor Service, Poor Experience
⭐☆☆☆☆
Very disappointing experience.
The sizing was inaccurate and the quality wasn’t what I expected. I returned the items immediately with tracked postage and received confirmation that my return had been received and my refund would be processed.
When no refund arrived, I lodged a PayPal claim. Instead of resolving the issue, ORTC denied previous correspondence and threatened legal action. Thankfully, PayPal reviewed the case and refunded me immediately.
I’ve been shopping online for many years and this is easily one of the worst customer service experiences I’ve had. I would never shop with ORTC again.
8 de julho de 2026
Avaliação não solicitada
Resposta da ORTC
Hi Dora,
Thank you for taking the time to share your feedback.
As we've discussed directly, we're unfortunately unable to process a refund where one has already been issued through a bank dispute, as an active chargeback prevents us from completing a second refund through our system. Once Paypal had resolved this we were able to refund you from your original order.
We appreciate you sharing your experience, and we'll certainly take your feedback on board as we continue to improve our customer experience.
Kind regards,
The ORTC Team
Charge $20 to refund clothing
Charge $20 to refund clothing. Crazy. Material not as nice as it looks online.
6 de julho de 2026
Avaliação não solicitada
Resposta da ORTC
Hey Aiden,
Hope you are well. We actually don't charge customers $20 to refund items. Our returns portal will charge customers 100% of the return label fee for refunds which is what this will relate to.
In future you are more than welcome to send this back using your own courier and the fee is waived.
Thanks,
ORTC
SCAM
Warning: this is a scam site! They promise an international return service that doesn’t exist; I had to pay exorbitant return shipping fees myself (€39). No customer service, no help, and no transparency. I strongly advise against using this site!
27 de maio de 2026
Avaliação não solicitada
Resposta da ORTC
Hi Camille,
I hope you are well. This is something our team would be able to help with as you definitely don't need to pay that amount to return the goods, our label fee is capped at $30 AUD for international returns. I can see a return label was in fact generated for your order, it just wasn't used.
Feel free to reach out to us at hello@ortc.com.au.
Thanks,
ORTC Team
Poor quality
Poor quality. Had to pay £85 to return poor quality items. Never received refund after chasing multiple times for the clothes returned and refused to contribute to return cost despite admitting it was a fault with their returns system. Emails often ignored and no solutions have been made
26 de maio de 2026
Avaliação não solicitada
Quality was good but returns process unreasonable
Quality was good, but sizing was way off. I ordered two tops, both items were the same size, yet one was way too big and the other one too tight. I can understand the fee for a return label, but the restocking fee is unreasonable and leaves me hesitant about purchasing from ORTC again, especially given the huge discrepancy in sizing and an inability to determine this when purchasing online.
17 de maio de 2026
Avaliação não solicitada
No ability to return
Quality of product is ok, but there’s no ability to return products, don’t buy from this company - return portal hasn’t worked for at least three weeks.
I have emailed and used the chat help function on the website, but never had any response.
21 de abril de 2026
Avaliação não solicitada
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