This is my second time getting a loan from them - 1st was flawless, now this time around I got approved again but I’m still waiting on the funds and when I call the customer service line it’s going st... Ver mais
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Veja o que dizem as avaliações
I went through all steps to get a loan from them, but no funds transferred, got an email asking me to link my bank account to finalize the process, I did it successfully and no money received and my b... Ver mais
Otter lending was there to help me with a loan when no one else would offer me one. The application was quick and easy. I got my approval within an hour and funds were in my account later in the day.... Ver mais
A empresa respondeu
They were easy to work with and the representatives we very pleasant everytime I called they even allowed a skipped payment would use them again. Only problem is i can never log in to the websit... Ver mais
A empresa respondeu
Detalhes da empresa
- Instituição Financeira
- Serviços Financeiros Alternativos
- Agência de empréstimos
- Serviço financeiro não-bancário
Escrito pela empresa
Otter Lending, Inc. offers customers a quick and effective way to get access to extra funds to cover life’s little emergencies and unexpected expenses. With the online installment loan services from Otter Lending, Inc., you can have the funds you need deposited directly to your bank account. Unlike traditional payday loan services, you have the ability to repay the loan over time. In addition, the loan can be prepaid at ANY TIME without any penalty. The money you receive with an installment loan can be used to cover expensive home repair bills, unexpected expenses, family emergencies, medical bills, car repairs, bounced checks, and all the other surprises life sometimes throws at us. If you need emergency funds, Otter Lending, Inc. may be able to help. The advantages of Otter Lending, Inc. include: • Being quickly notified if you qualify! • Funds directly deposited into your bank account! • It’s safe, secure, and confidential!
Informações de contato
P.O. Box 115, 54520, Crandon, Estados Unidos
- 888-290-1503
- support@otterlending.com
- otterlending.com
Very bad customer service
I went through all steps to get a loan from them, but no funds transferred, got an email asking me to link my bank account to finalize the process, I did it successfully and no money received and my bank account is linked to Otter, this is scary
2 de janeiro de 2025
Avaliação não solicitada
This is my second time getting a loan…
This is my second time getting a loan from them - 1st was flawless, now this time around I got approved again but I’m still waiting on the funds and when I call the customer service line it’s going straight to voicemail . This is two days in a row
3 de janeiro de 2025
Avaliação não solicitada
My experience was awesome
My experience was awesome. I would recommend to anyone with credit issues thank you, so much.
4 de outubro de 2024
got money when I needed it.
10 de outubro de 2024
Otter lending, quick and easy application
Otter lending was there to help me with a loan when no one else would offer me one. The application was quick and easy. I got my approval within an hour and funds were in my account later in the day. I have no issues logging into my account online and I got a copy of loan agreement as well.
17 de outubro de 2024
Avaliação não solicitada
Resposta de Otter Lending
Thank you so much for sharing your positive experience with us! We're thrilled to know that we could meet your expectations. If you need any further assistance, don’t hesitate to reach out at 888-290-1503. We're here to help anytime!
Resposta de Otter Lending
Thank you so much for sharing your positive experience with us! We're thrilled to know that we could meet your expectations. If you need any further assistance, don’t hesitate to reach out at 888-290-1503. We're here to help anytime!
I would rate 0 stars
I would rate 0 stars, they changed my interest from 24 to 756% talk about thieves, they do not follow the truth act as they mention
6 de junho de 2024
Avaliação não solicitada
Resposta de Otter Lending
Dear Efren,
We are sorry for any inconvenience that you've had encountered.
We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, customers are made aware of certain charges or fees related to the loan, as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back, which we believe are competitive with other lenders.
We encourage you to contact us at 888-290-1503 we will be happy to explain your loan, the interest rate and any re-payment options that are available.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Personal loan
13 de abril de 2024
Avaliação não solicitada
Resposta de Otter Lending
Dear Customer,
If you have questions regarding our loan programs, the terms of our loan agreements or payment plans; or just need more information, please do not hesitate to contact us any time at 888-290-1503. One of our Customer Service Representative will be happy to assist you.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
This company has repeatedly denied my…
This company has repeatedly denied my application, according to there underwriting department the reason why they denied credit is that insufficient income for amount of credit requested, it’s totally false statement, I have income that is directly deposited into my bank account, which if the underwriting department look closely to the bank verification they require they will see that I have source of income Scit is my employer
25 de março de 2024
Avaliação não solicitada
Resposta de Otter Lending
Thank you for taking the time to share your experience with us. We're sorry to hear that you've had difficulty getting approved for a loan and that you feel our income requirements are unclear. We strive to be transparent with all of our customers about our lending requirements, and we apologize if that wasn't made clear to you.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
If I could leave zero stars I would
If I could leave zero stars I would. This company should not be in business bunch of crooks. Made 6 outrageous payments and nothing went towards principal and had to pay more than original loan to pay it off early. I'd advise no one to loan from them no matter how much you need the cash right now.
13 de fevereiro de 2024
Avaliação não solicitada
Resposta de Otter Lending
Dear Customer,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
No login...
I can't log in and see my account...which I understand can be a technical difficulty but your portal has been undergoing updates since at least June of last year...according to your responses.
10 de janeiro de 2024
Avaliação não solicitada
Resposta de Otter Lending
Dear Sara,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
I’ve been having this loan for over a…
I’ve been having this loan for over a year and there’s no way to check my balance or account information. When you send an email they are no help. This is so inconveniencing!
26 de dezembro de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Victoria,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
I do not understand how I cannot log in…
I do not understand how I cannot log in to the customer service at all and I’ve tried calling twice on 2 different days and the wait times are horrendous. I’ve taken out loan through other companies before and it’s never been this hard to look in my account or talk to customer service on the phone. This is really frustrating and I do not know what I’m supposed to do if the keep on hold for a whole hour and I can’t log in.
9 de novembro de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Kayla,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
been going to your customer service…
been going to your customer service portal to login and check my account but there is no option to login and no I don't want to call your 1-800 number due to the long wait times and still they cant help me see my account on line. I should be able to see my account online to see the progress of my loan payments and all account information. The lack of your company not allowing you customers to see there active account and payments makes it look like your hiding important information and that could be looked upon being illegal activity, and with the lack of us being able to access our accounts with you to make sure no corruption is happening with ours accounts or banking accounts I will be checking to see if their is a legal way of stopping your payments until you allow me to access my account
4 de outubro de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Holly,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Website not working
I can't even get on to the website to view my account. And I sent an email about this and was told to give them a call to address the issue. But twice I had called and both times was on hold for over 30 minutes before I just hung up. The call wait times are horrendous. I don't understand how it takes so long to update a website that should have been done a long time ago.
1 de setembro de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us 888-290-1503, and we will make every effort to address your concern.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
I have a real problem with not being…
I have a real problem with not being able to see my account online. There’s something wrong with not being able to view that kind of information. Seems like they could change it at any time without notice. I never got any sort of contract or information on payment amount, interest..and so forth.. I would like to pay it off but I will not do so until I have that information available online..not happy about it at all..
18 de maio de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us 888-290-1503, and we will make every effort to address your concern.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Easy to work with
They were easy to work with and the representatives we very pleasant everytime I called they even allowed a skipped payment would use them again. Only problem is i can never log in to the website, i have the login bookmarked and it comes up page not found, go to the website and there are no links there
7 de agosto de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Customer,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Trying to log into the site to see…
Trying to log into the site to see payment schedule, manage my account etc. it won’t let you do it. I believe my payments are going to start to be deducted this week, but have no way to manage my account online.
17 de agosto de 2023
Avaliação não solicitada
Resposta de Otter Lending
-Dear Chrissy Heather Hakins,
We really appreciate you are taking the time to share your experience with us. We count ourselves lucky for having customers like you.
Should you require further assistance, please do not hesitate to call us at 888-290-1503.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Can't even apply on the website.
3 de agosto de 2023
Avaliação não solicitada
Resposta de Otter Lending
Dear Alvina,
We apologize for any inconvenience that you've had encountered.
Our online portal was undergoing a system update.
We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
As an alternative, you may email us or call us to access and discuss the details of your account.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
Said I was approved and said one would…
Said I was approved and said one would be in my account by the close of business and it's still not there by they have to wait until Monday or Tuesday to get it when I needed it the same day
21 de julho de 2023
Resposta de Otter Lending
-Dear Dewon,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us 888-290-1503, and we will make every effort to address your concern.
Sincerely yours,
Otter Lending Inc.
Customer Satisfaction Team
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