Ottoman Hands Avaliações 

35
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love Ottoman Hands, every single piece I own (which is a lot now) are special to me. The pieces allow me to connect with my own heritage and have something beautifully crafted at fantastic prices. T... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered or been given several pieces from Ottoman hands, including necklaces, earrings, rings and bracelets. I've loved them all and wear them often. The quality has been great and the design... Ver mais

Avaliado com 1 de um total de 5 estrelas

Unfortunately just don't bother. The jewellery is beautiful but it will last you a couple of months. Not sure what kind of gold playing is used but it comes off at an alarming rate. Bought a necklace... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is my second time buying from Ottoman, and it was all great. I love their gemstones and I always get compliments when I wear their pieces. Very fast delivery, also very easy online returns with... Ver mais


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

35 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(35)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent craftsmanship

Lovely jewellery! The craftsmanship is stunning and I love that they’re all handmade.
Love my purchases! I always get compliments on them I shall be back :)

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor quality

I ordered the cocktail rings seen on House of the Dragon and unfortunately they started leaving spots on my fingers almost immediately after wearing them. For the price paid it is very poor quality.

13 de julho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

HI Sophia. Please drop us an email at support@ottomanhands.com so we can help. We would love to replace these rings as this may have been a faulty small batch, all our jewellery comes with a 1 year warranty to cover any faults that may arise like this! Looking forward to hearing from you

Avaliado com 1 de um total de 5 estrelas

Unfortunately just don't bother

Unfortunately just don't bother. The jewellery is beautiful but it will last you a couple of months. Not sure what kind of gold playing is used but it comes off at an alarming rate. Bought a necklace from here a year ago and it turned silver/green within a few months. Contacted customer support who were lovely and replaced it straight away. Fast forward and the new one has done exactly the same thing, it's almost like a thin gold paint. I don't shower or exercise with it on, so nothing could have prevented it other than leaving it in the box forever

30 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Hi! Please reach out to us at Ottoman Hands for a full refund. We would love to investigate this as it may be an issue with a small batch of this particular piece. This is not our usual quality so would love to rectify the situation if possible

Avaliado com 5 de um total de 5 estrelas

Products are excellent quality and as…

Products are excellent quality and as advertised on their website. Efficient shipping and good quality packaging. I have had a consistent positive experience and have been buying jewellery from Ottoman Hands for a couple of years.

24 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you for your ongoing support Liz! We really appreciate it

Avaliado com 5 de um total de 5 estrelas

I absolutely love Ottoman Hands…

I absolutely love Ottoman Hands jewellery. I have purchased earrings, necklaces and rings. The quality and designs are outstanding and matches the kind of jewellery I like to wear. Also I've received several complaints.

8 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you Karen! So good to hear you are loving your Ottoman Hands jewellery!

Avaliado com 5 de um total de 5 estrelas

I love Ottoman Hands

I love Ottoman Hands, every single piece I own (which is a lot now) are special to me. The pieces allow me to connect with my own heritage and have something beautifully crafted at fantastic prices. They are a brand that cares about their customers and they have brilliant sample sales too. Highly recommend.

17 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thanks Katie! This is such a lovely review. Thank you for being a great customer!

Avaliado com 5 de um total de 5 estrelas

A thumbs up for Ottoman Hands

I have bought two necklaces from Ottoman Hands. I've been very impressed by both the style and quality of the jewellery and the excellent customer service. I came across Ottoman Hands whilst I was looking for an evil eye necklace. I really liked one of theirs but didn't order straightaway. I had been sent a discount code but by the time I decided to order, the necklace had sold out and my discount code had expired. I emailed Ottoman Hands who kindly told me when new stock was expected and promised to send me a new code once the item came into stock. The expected date was exactly right, I got a new code and placed the order. I absolutely love the necklace, it is exactly what I wanted. I then ordered a second necklace which I also love. Delivery takes just a couple of days and items arrive packaged in pretty green boxes. I'm really happy I discovered Ottoman Hands and 100% recommend them.

13 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

So glad to hear you got good support & that you were able to get your favourite piece! And lovely to hear you like our new green packaging. Thank you Lisa!

Avaliado com 5 de um total de 5 estrelas

I saw this brand on devil wears prada 2…

I saw this brand on devil wears prada 2 as it was worn by Anne Hathaway. I had to get my hands on some items! I love my new jewellery which is so unique and arrived so quickly! The packaging had a luxurious design and I love the quality of the jewellery !

10 de junho de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

We are so excited to have been featured in Devil Wears Prada 2! And we are happy to hear you love your new Ottoman Hands pieces! Thank you Mary

Avaliado com 1 de um total de 5 estrelas

A month later, my order has still not arrived.

The quality and design of the jewellery seem great; however I have had such a terrible experience with international delivery I cannot recommend this brand for occasion gifting.

I placed an order on April 25th, for some rings for my girlfriend's birthday on May 10th. I checked the stated delivery timelines for international delivery, which was quoted at 5-10 business days on their website at checkout.

I write this review on May 22nd, and my order has still not arrived. Two weeks after her birthday, a month after the order date, and no real information of where my delivery package is and when it will arrive.

It's genuinely heartbreaking I am still unable to give her this gift. Genuinely.

If you have specific gifting dates, do not trust them with deliveries and quoted timelines. Horrible delivery experience.

25 de abril de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Hi Cameron. Again, we are so sorry about this situation! Unfortunately there are very occasionally issues with deliveries, and we do not have control of the parcel once it reaches the hands of our courier partners. We are sorry you have been affected by this, and hopefully you can understand this is an uncommon issue for us, and that whenever there is an issue with delivery we do what we can on our side to avoid or rectify the situation.

Avaliado com 5 de um total de 5 estrelas

Attractive Jewellery…

First saw this brand in the V&A and I decided to have a look at the website. They are a very reliable company and deliver quickly. All good.

14 de maio de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you Kay!

Avaliado com 5 de um total de 5 estrelas

I love ottoman hands jewellery

I love ottoman hands jewellery, they have such beautiful pieces! I already bought a couple pieces from their new waterproof collection and can't wait to wear them.

18 de maio de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you Gurveen, we hope you love wearing your new pieces!

Avaliado com 5 de um total de 5 estrelas

I really love this brand

I really love this brand! I have quite a few pieces now and I always get compliments on them. I love how unique the designs are. I've recently ordered a necklace as a gift and it was perfectly packaged, plus my friend was so pleased with it.

11 de março de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Amazing to hear, thank you Maddison!

Avaliado com 5 de um total de 5 estrelas

Great design and customer service

I love the designs and the jewellery from this shop - it's always so hard to choose a favourite item and I love the bold colours available. The quality is fine and more like trendy jewellery than high end pieces. Where they are excellent is the customer service - I contacted them for two errors on my part and they were quick, kind and efficient. Thanks!

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you for such a kind review Eleanor! We are lucky to have you as a customer! Thank you for supporting us

Avaliado com 2 de um total de 5 estrelas

Beautiful jewellery, unsure of quality

I'm not sure I wrote this review a year ago so am doing so now.
I loved my emerald Noa Ottoman Hands ring that I had for about eighteen months. However I never expected that it might break – ever – and yet as I was adjusting it (as one is meant to be able to, no?), it broke (see photo). Was I refunded or sent a replacement? No. I was just told it was out of 12-month warranty and I would be given 20% off any new purchase within the month.
I love the designs but I don't think that good customer service, nor did it allay concerns as to the quality/longevity of pieces.

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how disappointed you felt.

We’re very glad to hear you loved your Noa ring and that it was worn and enjoyed for a long time. All of our jewellery is handcrafted using precious metals, which are designed to be gently adjustable within a certain range. We do not usually see any issues with breaage like this - However, like all fine jewellery, repeated or extensive resizing over time can place stress on the metal and may eventually cause weakness or breakage.

As the ring was over 12 months old at the time you contacted us, it was unfortunately outside of our warranty period. That said, we did want to offer support and therefore extended a goodwill discount towards a new piece.

We truly stand by the quality of our designs and materials, and situations like this are extremely rare for us. We’re sorry this experience left you with concerns and appreciate your feedback, which we take seriously as a small, independent brand committed to continual improvement.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. I bought three Christmas gifts from them (and none of them were cheap), which were shipped in two jewellery boxes, one of which obviously contained two gifts, with wrapping paper and one store sticker. When I questioned them thei excuse was that they didn't know that they were presents so that made them decide that maybe they were for personal use. My experience was negative, but it wasn't impossible to resolve if they'd shown a modicum of customer care. Imagine how they would have reacted to something bigger than a box and a wrapping paper, imagine if it had been a piece of jewelry.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

We’re sorry to hear this experience was disappointing and appreciate you taking the time to share your feedback.

At the time of your order, our standard practice was occasionally to pack multiple items together in one jewellery box to reduce unnecessary packaging, unless an order was specified as containing gifts for separate recipients.

We’re pleased to share that we have since updated our packaging, and each piece is now packaged individually by default, in a jewellery pouch & box of its own. We do wrap these in tissue and secure with a sticker - but we recommend purchasing the appropriate number of gift bags and tissue paper for each recipient when gifting to ensure everything is perfectly presented.

We’re a small independent brand and always aim to be helpful and considerate, and we regret that this experience left you feeling otherwise.

Avaliado com 2 de um total de 5 estrelas

Beautiful designs, terrible quality

I have a two necklaces, two sets of earrings and a ring from Ottoman Hands. I have to say their designs are beautiful and distinctive and was so excited to buy from there. Unfortunately every piece tarnished to the point of not being wearable within a couple of months. I appreciate that plated jewellery will eventually tarnish, but I think two months is excessive, and reflects a very low quality that I really didn’t expect from jewellery at this price point. It’s such a shame as there are other pieces I would like to buy but fear it’s just a waste of money sadly.

16 de novembro de 2025
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you for sharing your experience, and we’re genuinely sorry to hear how disappointed you felt. We’re very pleased to hear you loved the designs, but of course it’s upsetting when the longevity hasn’t met expectations.

All of our jewellery is handmade by trained artisans using precious metals and high-quality plating, and we work closely with our suppliers to continually improve durability and finish.

We certainly wouldn’t expect pieces to become unwearable within a short period, which is why we always encourage customers to contact us if tarnishing occurs within our warranty period — we’re very happy to assess and replace items where appropriate.

We’re sorry this has left you feeling hesitant about purchasing again. Your feedback is important to us and is part of the reason we’ve continued to refine our materials and finishing processes over time.

Avaliado com 5 de um total de 5 estrelas

My favourite jewellery shop

I first purchased some earrings from Ottoman Hands after seeing them in House of Dragon. It has since become my favourite jewellery shop. I bought all of my jewellery for my wedding day here. It always arrives quickly

6 de agosto de 2025
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Thank you so much for such a lovely review, it truly means the world to us.

We’re honoured that you chose Ottoman Hands for your wedding day jewellery and thrilled to hear we’ve become your favourite jewellery shop. Knowing our pieces were part of such a special moment is incredibly meaningful to our whole team.

Thank you also for your kind words about our delivery. We’re so glad everything arrived quickly and smoothly. Wishing you all the very best, and we hope to be part of many more moments with you in the future.

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible experience with…

Absolutely terrible experience with this company. Will never buy from them again. I am waiting on a refund for a return that was sent back almost 3 weeks ago now. I have emailed twice and only received identical responses from their self proclaimed ‘AI agent’. I have then DM’d on insta also to no avail. Communication with a human being would be appreciated.

17 de maio de 2025
Avaliação não solicitada
logotipo da Ottoman Hands

Resposta da Ottoman Hands

Hi Portia,

Thank you for getting in touch, and we’re so sorry for the frustration and delay you've experienced — we completely understand how disappointing this must have been, especially after trying to reach out multiple times. Our AI agent is only there to quickly answer any enquiries outside of our working hours, we're sorry it wasn't helpful to you at this time.

We usually process all returns within 24hrs of delivery to us, unfortunately your returned parcel never reached our premises. This was the reason for the delay in processing your refund, and we sincerely apologise for not updating you sooner.

Our customer service has already messaged you back and issued your refund, as well as sending a small gift card from us as a gesture of apology.

Again, we're really sorry for the inconvenience caused, and we truly appreciate your patience.

Kind regards,
the OH team

Avaliado com 2 de um total de 5 estrelas

Quality is so poor..

So upset, I was so happy to find this brand because of the beautiful designs but sadly both the ring and necklace I bought have tarnished after only 2 weeks of wear and left my finger green. So expensive as well..
Really disappointed.

15 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have ordered or been given several…

I have ordered or been given several pieces from Ottoman hands, including necklaces, earrings, rings and bracelets. I've loved them all and wear them often. The quality has been great and the designs are wonderful, working equally well with casual items or for more dressy occasions. Very happy customer as delivery has been fast and accurate too.

14 de maio de 2025
Avaliação não solicitada

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