Robert Oulsnam and Company  Avaliações 

1.052
•
O TrustScore é 5 de um total de 5

4,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A big thank you to all staff at the Bournville branch, especially Karen who was exemplary in what was a very long and complicated purchase. She went that extra mile to make sure everything went as sm... Ver mais

Avaliado com 5 de um total de 5 estrelas

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building che... Ver mais

Avaliado com 5 de um total de 5 estrelas

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent right from the start with Tom's valuation visit back in March, through to completion of our sale in September. It has been quite a journey with many ups and downs for us, but the Bromsgrove... Ver mais

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.052)

235 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A big thank you to all staff at the…

A big thank you to all staff at the Bournville branch, especially Karen who was exemplary in what was a very long and complicated purchase.
She went that extra mile to make sure everything went as smoothly as possible over an almost 8 month period.

22 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous service from the Droitwich Branch

We have recently sold our buy-to-let property through Oulsnam Estate Agents, Droitwich branch, and the whole experience has been fantastic.
We had a few estate agents come out to value the property at the beginning, but we immediately had a good feeling about Sarah from Oulsnam and felt she was the right person to market our property. We certainly weren’t wrong!
Despite the challenges of the current property market, Sarah and her colleague did a brilliant job of showing prospective buyers around and keeping us fully informed throughout the process. Their communication, professionalism and friendly approach made the whole experience a pleasure.
We would have no hesitation in recommending Sarah and the team at Oulsnam to our friends and anyone looking to sell their property.
We’ll also miss popping into the office for a chat and a hello!
Thank you, Sarah and the team, for all your hard work and support.

23 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

The whole process was seamless and professional from start to finish. Anna from the Bournville branch was friendly and kept up excellent Communication throughout.

20 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Barnt Green Office

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have always been professional, responsive and efficient and it has always been a pleasure. Highly recommended.

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Victoria came to value my property…

Victoria came to value my property today and was clearly well prepared, having thoroughly researched the local area, which gave me real confidence in her valuation. She was friendly, knowledgeable and professional throughout, offering reassuring and practical advice tailored to my circumstances. A really positive experience!

13 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience with Karen Clifton

Great experience with Karen Clifton. She showed us around a beautiful house, was very informative and friendly. Made us feel very secure in our interests. Can't recommend enough. Thank you Karen!

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Patient and informative

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building checks while keeping both us and the seller happy. Will definitely be using their services in the future as when Georgie wasn't available the whole team were more than happy to help.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Co ordinated and Seamless Service

Bromsgrove Oulsnams sold a deceased estate property.
I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise.
It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.

2 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Commuctions

Great Commuctions with office to me and brother
Helpful friendly staff
Excellent service by all
Thank you very much for all that you
Have done for me and my brother 👍

8 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

30 de setembro de 2026
Avaliação não solicitada
logotipo da Robert Oulsnam and Company

Resposta da Robert Oulsnam and Company

We are sorry to hear that the circumstances surrounding the completion of the sale caused distress. However, we do feel it is important to clarify the role of the estate agent in the completion process, as several points raised in this review are outside the control of Oulsnam.
The transfer of purchase funds is entirely a matter between the purchaser’s bank and the solicitors acting on the transaction. Estate agents have no control over when funds are released, how long a bank takes to process a payment, or whether a bank carries out additional security checks. We are therefore unable to put contingency arrangements in place for potential banking delays, as these are matters outside our control.
Our role on the day of completion is to facilitate the handover of the keys once we have been advised that legal completion has taken place. We are not involved in transferring the funds or confirming that money has reached the seller’s personal bank account.
It is also important to clarify the position regarding the keys. Once legal completion has taken place, ownership of the property passes to the purchaser. At that point, the estate agent is legally obliged to release the keys to the new owner. We cannot retain keys because a seller has not yet completed on their onward purchase, nor can we make the handover conditional upon funds subsequently reaching the seller’s personal bank account.
We appreciate that moving home can be extremely stressful, particularly when an onward purchase is involved. However, the delay described in this review was caused by the banking process and was outside the control of Oulsnam. We are disappointed that the review suggests otherwise, as our team acted in accordance with the legal completion process and the instructions received from the solicitors.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais