NO compensation for ordering/delivering WRONG chair and damaged SOFA in 3-piece set. Only exchanged velvet side chair for an upholstered side chair until we waited another 5 weeks for the swivel g... Ver mais
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Veja o que dizem as avaliações
I like the rug but it's too big and color not as shown, my complaint is with customer service. I asked about return and no one replied, 2nd try finally got a response and they charge 25% restocking fe... Ver mais
Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each... Ver mais
Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that h... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Unique coastal home furnishings that are classic, timeless and comfortable. Your one stop source for quality nautical home decor, slipcovered furniture, rustic dining furniture, summer classic outdoor furniture perfect for a Beach House. Specialty items include custom driftwood tables, shell chandeliers, nautical lighting, beautiful art, rope chandeliers, cottage furniture, pvc rugs and one-of-a-kind accent pieces.
Informações de contato
2050 North Federal Highway, 33483, Delray Beach, Estados Unidos
- 772.569.7342
- TheCrew@OurBoatHouse.com
- ourboathouse.com
1,3
Muito Ruim
324 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
one of a kind
one of a kind, amazing store. I wish it were my home.
24 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Shawn,
Thank you so much for your kind words! We love to hear that!!
Sincerely,
The Crew @ Our Boat House
I have JUST ordered my custom driftwood…
I have JUST ordered my custom driftwood table base but I have obviously not received it at this point. However, the ordering process was seamless and the woman I placed the order with on the phone (custom) was nice and helpful. We will see how the order is received WHEN it is received.
22 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Vicki,
Thank you so much for taking the time to provide your feedback. We are so happy that you had a pleasant experience while ordering your custom driftwood table. Please let us know what you think once it is received!
Sincerely,
The Crew @ Our Boat House
I purchased one of their slip covered…
I purchased one of their slip covered sofas. It hasn't arrived yet but before I made the purchase, I asked many questions about construction, quality and fabric. They ALWAYS responded promptly. I received several fabric swatches through the mail and finally, after careful consideration, made my selection. I shopped online at other outlets that sold slip covered sofa's but I always came back to Our Boat House. They offered several size, dept and width options unlike the other stores.
21 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Margo,
Thank you so much for taking the time to provide your feedback. We truly value our customers opinions and are so happy you had a pleasant experience while making your selection of your slipcovered sofa. Please let us know what you think once it arrives!
Sincerely,
The Crew @ Our Boat House
5 stars
The store/ furniture is beautiful! A little on the pricey side but has a lot of great pieces. The staff was very friendly and attentive. I would definitely go back!
19 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Riccio,
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say and we're so glad you had a pleasant experience at our showroom! We appreciate your business and we hope that you will shop with us again soon.
Sincerely,
The Crew at Our Boat House
Longtime Customer
As a longtime customer, I continue to enjoy visiting the store for new additions to our home and for purchasing gifts. The staff is always pleasant and helpful. Of particular note, selections found at Our Boathouse are unique and of fine quality.
19 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Fredrika,
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say and we're so happy that you are a longtime customer! We appreciate your business and we hope that you will shop with us again soon.
Sincerely,
The Crew at Our Boat House
Excellent selection and service
We just moved to the area and needed to furnish our new condo. We found Our Boat House on the internet and decided this was the place to purchase our new furniture even before we visited the showroom. We were immediately impressed with the selection, style and the very patient and helpful salesperson - Deb! We were completely thrilled with the process even including the delivery event. We have recommended Our Boat House to others and know they will be happy with the experience also!!
19 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi Larry,
Thank you so much for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say and we are so glad you had a pleasant experience shopping with us! We appreciate your business and we hope that you will shop with us again soon.
Sincerely,
The Crew at Our Boat House
Wonderful helpful friendly staff…Hope Williams
Wonderful helpful friendly staff beautiful store really great service would definitely recommend going to look at furniture and beautiful decor! Great store!!
19 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi there! Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say.
We are so happy to read your kind words! Did you mean to publish a one star review? If so, what can we do to improve? We pride ourselves on all of our 5 star reviews and customer satisfaction.
Sincerely,
The Crew at Our Boat House
Fantastic customer service and quick…
Fantastic customer service and quick delivery to Naples. Beautiful driftwood table, a real focal point!
19 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We are so glad you are loving your driftwood table! We appreciate your business and we hope that you will shop with us again soon.
It’s a scary thing to order furniture…
It’s a scary thing to order furniture sight unseen, but Boathouse made the experience great. They sent fabric samples, and when I called with lots of questions and requested opinions, the staff was knowledgeable and helpful.
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We appreciate your business and are so glad you had a pleasant experience. We hope that you will shop with us again soon.
I order a chair online January 05
I order a chair online January 05, after 8 weeks I called, they told me was going to take longer that will be deliver first week of April. No one called to let me know was back order. I called again they told me now the begin of May. Customer Service I rate 0, they don’t call to let you know what’s going on with your order.
17 de abril de 2018
Avaliação não solicitada
All of the above
All of the above. Would not recommend to anyone. Very disappointed - lovely store & merchandise; but unfortunately their motto must be: Customer is always wrong...very rude.
17 de abril de 2018
Avaliação não solicitada
Professional and very helpful with…
Professional and very helpful with every aspect of my homes style design
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We appreciate your business and we hope that you will shop with us again soon.
I love your site it shows accurate…
I love your site it shows accurate details of items and great fabric choices and great overall selection of products
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We are so glad you had a pleasant time browsing our site! We appreciate your business and we hope that you will shop with us again soon.
Excellent company to deal with
Excellent company to deal with. Would recommend Our Boat House Highly !!
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We appreciate your business and we hope that you will shop with us again soon.
Great selection
Great selection, wonderful and courteous staff. Couldn't ask for anything better!!
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Hi there! Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We appreciate your business and we hope that you will shop with us again soon.
If you love nautical you'll love this…
If you love nautical you'll love this store. Unique and whimsical finds, great prices.
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We pride ourselves on being uniquely classic. We appreciate your business and we hope that you will shop with us again soon.
We bought some pillows and rugs
We bought some pillows and rugs. Beautiful and great quality!! Deb was great.
17 de abril de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We truly enjoy hearing what our customers have to say! We appreciate your business and we hope that you will shop with us again soon.
We love our sofas
We love our sofas. Quality furniture and great customer service!
7 de março de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We are happy to hear that you are loving your new sofas! We appreciate your business and we hope that you will shop with us again soon!
Excellent products and customer service.
25 de fevereiro de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback. We are happy to hear that you had a positive experience. We appreciate your business and we hope that you will shop with us again soon!
Horrible experience - will never shop here again
It's been nearly a year from our original patio furniture order...we still did not get the furniture that we originally requested. First there was an issue with the salesperson leaving the company and it seemed they lost the order. Then they said the salesperson wrote it up wrong and the fabric we ordered was not available. Once the order was finally submitted and delivered...it was not correct. Wrong chairs and cushions.We agreed to leave the cushions, just replace the chairs. Nearly 6 months later, we received chairs, but they are still not what we originally requested. However, looking at the receipt, it appears the order submitted by the salesperson lists the wrong chairs. Overall, horribly incompetent service. Not worth the cost!
8 de fevereiro de 2018
Avaliação não solicitada
Resposta da Our Boat House
Thank you for taking the time to provide your feedback! Customer service is very important to us and we apologize that your experience was not the best. We hope that you will give us a second chance and shop with us again. The feedback you have provided today will help us to grow and improve in these areas. We are available by phone or email if you would like to discuss in more detail.
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