Our Boat House Avaliações 

324
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

NO compensation for ordering/delivering WRONG chair and damaged SOFA in 3-piece set. Only exchanged velvet side chair for an upholstered side chair until we waited another 5 weeks for the swivel g... Ver mais

Avaliado com 1 de um total de 5 estrelas

I like the rug but it's too big and color not as shown, my complaint is with customer service. I asked about return and no one replied, 2nd try finally got a response and they charge 25% restocking fe... Ver mais

Avaliado com 1 de um total de 5 estrelas

Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each... Ver mais

Avaliado com 1 de um total de 5 estrelas

Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that h... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. também em
  3. Designer de interiores
  4. Loja de Iluminação
  5. Loja de móveis para sala de estar

Informação fornecida por fontes externas variadas

Unique coastal home furnishings that are classic, timeless and comfortable. Your one stop source for quality nautical home decor, slipcovered furniture, rustic dining furniture, summer classic outdoor furniture perfect for a Beach House. Specialty items include custom driftwood tables, shell chandeliers, nautical lighting, beautiful art, rope chandeliers, cottage furniture, pvc rugs and one-of-a-kind accent pieces.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(324)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Placed an order on 12/15

Placed an order on 12/15. Followed up this morning (12/21) to find that our order had not been shipped out after almost a full week. Sent an email asking for explanation and update on our order only to receive an email this morning after I sent mine that our order had finally shipped. No idea whether this Christmas gift will make it on time now that it's taken over a week for the company to ship our order.

21 de dezembro de 2020
logotipo da Our Boat House

Resposta da Our Boat House

Hi Chris,

As stated on our website, the pandemic and high volume of online orders has created shipping delays. As a small business we do our best to meet our customers needs. and are proud that this shipment went out in 4 business days. We show that you will receive your order on Wednesday the 23rd.

We hope that you enjoy giving a great gift.

Reviews are very important to us. Thank you for supporting small business!

Happy Holidays!
The Crew at Our Boat House

Avaliado com 5 de um total de 5 estrelas

Ordered for 1st time

Ordered for 1st time. Bought the most beautiful boxes of matches. They are beautifully decorated on the outside box & compliment my candle In the living room. They put a smile on my face when I look at them. Flawless service. I ordered and they showed up at my doorstep a few days later. I will order these again !

8 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

My experience with Our Boat House was…

My experience with Our Boat House was excellent. I ordered a book, Beautiful Whales, for my nephew who was in the hospital with a brain injury. They were able to ship the book to the hospital the same day. It was delivered within 24 hours to the hospital. The salesperson was extremely helpful.

2 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

A slice of coastal heaven

I love everything about this store!! They have the best pieces for all around the house - everything you need down to the little details of decor. So beautiful, clean and beachy. I want to buy everything! The employees and owner are very attentive and helpful with a great sense of style... it makes the experience of going in there even better. I love Our Boat House

28 de novembro de 2020
Avaliado com 1 de um total de 5 estrelas

Stay far away from Our Boat House

My experience with Our Boat House has been unequivocally the worst I have ever experienced. After months of shipping delays the bed I ordered arrived poorly packaged and severely damaged. Numerous attempts to contact the company went unanswered. The one time I spoke to someone, they said the bed was scheduled to be picked up. Nobody called. Nobody showed up. It has been weeks of stress and drama. Do not order from this company. They have no standards, no customer service, and absolutely do not stand by their products. It may be a scam, and it is the most disappointing shopping experience I have ever had. Please learn from my miserable experience and save yourself the headache, the expense and the trouble!!

26 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Staying Salty

We love Our Boat House. New things arrive daily and the "crew" is always switching things up, so it's a like new showroom every time you visit. Be sure and check every corner and best to loop twice so you don't miss a thing.

20 de novembro de 2020
Avaliado com 1 de um total de 5 estrelas

Cheap Quality and Poor Packaging

Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each placed inside large boxes with a little cardboard no other wrap to ensure cushioning while traveling from Florida to DC. Additionally, the tables were very poorly made so it was clear it wasn't just the packaging that caused them to break while shipping. We paid $500 for the pair - we expected top quality for that price instead we got something I would have paid $30 on Wayfair or Overstock for.

10 de novembro de 2020
Avaliado com 1 de um total de 5 estrelas

Very disappointed

Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that had no wrapping or padding to fill it. The bench cane damaged. I’ve reached out but unfortunately it hasn’t been a priority. The quality of the item, the attention to unsatisfactory shipping, a damaged item, and an unhappy customer didn’t really make a difference.

3 de novembro de 2020
Avaliado com 5 de um total de 5 estrelas

Picture Frame

Product was delivered promptly and in excellent condition. It looks great and we are very happy with the purchase.

14 de outubro de 2020

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