Branch Insurance Avaliações 

2.857
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros

Escrito pela empresa

Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.857)

5 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

It's in the detail

Alexandria was very helpful in answering all of my questions. she went over the details of the policies thoroughly and confirmed that I understood everything before moving forward. It was a pleasure to speak with her.

30 de julho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks, Audrey! We’re so glad to hear about your experience with Alexandria and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.

Avaliado com 1 de um total de 5 estrelas

I am an insurance agent

I am an insurance agent. This is the most disorganized insurance carrier I have ever worked with over my last 20 years. They are terrible on customer support and service. This is the exact reason why online shoppers get such bad service but good rates. If you want cheap they might be a good fit but don't expect any level of normal service from this insurance company. Low premiums equal horrific insurance coverage. Less is definiltey NOT more

28 de julho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

We’re sorry to hear about your experience, Eric. There’s no excuse for less-than-amazing service and we’d be grateful to know more about the situation so we can help. We were unable to locate which agency you are affiliated with based on the information provided. Could you please email us at agencysupport@branch.com so we can learn more? Thanks for giving us the opportunity to help.

Avaliado com 1 de um total de 5 estrelas

SCAMMERS!

I had multiple policy's with this joke of a company. My premiums were pretty cheap when I 1st signed up with them. Within a year my premiums jumped about $5,200 between home and auto with NO CLAIMS made. Last year we had a hail storm that hit our home so I made a claim. The estimate was about 48k and they only paid 20k. Their response was that I only had til January 9th to get it done... ITS WINTER. Nobody was going to do the work and 2nd even if someone did do it, the shingles adhesive properties wouldn't stick in such cold weather. I think this joke of a company will be out if business soon. BEWARE

23 de julho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

We’re so sorry to hear about your experience, Sam. There’s no excuse for less-than-amazing service and we’d be grateful to know more about the situation so we can help. We were unable to locate a Branch policy with the information provided. Could you please email us at support@ourbranch.com with your policy information so we can learn more? Thanks for giving us the opportunity to help!

Avaliado com 1 de um total de 5 estrelas

Garbage Company

Poor service from this company; dispose of them as swiftly as possible. They removed a co-buyer from our policy without notice, then cancelled the policy because the co-buyer supposedly wasn't on the mortgage documents. When we offered to present the mortgage documents that include both co-buyers' names, they claimed to have conducted an exterior inspection and concluded that the co-buyer didn't reside at the house. After much back and forth, they incorrectly apologized for the co-buyer's death—who is very much alive. It seems they were scrambling to find a reason to cancel the policy for some reason. (Note that we have never filed a claim). Next, they issued the refund check to the co-buyer whom they had declared deceased. This is a backwards company with very poor service and communication. Choose this company only if you enjoy frustration; otherwise, seek out a reputable provider.

18 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

CB, we're sorry to hear about your frustration. We looked into your policy and see that you joined Branch using an independent agent. We've communicated your experience to your independent agent and asked that they contact you regarding your concerns. Thank you for giving us the opportunity to help.

Avaliado com 4 de um total de 5 estrelas

Kelly was simply phenomenal

Kelly was simply phenomenal in finding me the best coverage and price
it was a pleasure to speak with her, and she made the process painless
I cannot thank Kelly enough for the great experience and know amount of words will describe my satisfaction

3 de julho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks, Zachary! We’re so glad to hear about your experience with Kelly and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.

Avaliado com 5 de um total de 5 estrelas

Kelly got us an amazing bundle rate…

Kelly got us an amazing bundle rate very thorough and efficient!!

26 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks for taking the time to leave this review, Tekleab! We’re so glad you’ve had a great experience with Kelly and were able to save some money. Welcome to the Branch community.

Avaliado com 4 de um total de 5 estrelas

How fast a new and better policy was…

How fast a new and better policy was found. Pleasant, friendly and efficient..

25 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Hi Terry, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re glad to have you in the Branch community.

Avaliado com 5 de um total de 5 estrelas

Alexandria was knowledgeable

Alexandria was knowledgeable, articulate and helpful.

23 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks, Sheldon! We're so glad to hear about your experience with Alexandria and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.

Avaliado com 5 de um total de 5 estrelas

She was great

She was very helpful, patience and answered all of my questions

10 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks for the positive review, Gregory. Welcome to the Branch community!

Avaliado com 5 de um total de 5 estrelas

Alexandria is an excellent agent for…

Alexandria is an excellent agent for your company explains everything in great detail honest always got back to me soon as possible I really appreciate her efforts

3 de junho de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Hi Joy, thanks so much for your review! We’re so glad to hear you had a good experience with Alexandria, and we’re so glad to have you in the Branch community.

Avaliado com 5 de um total de 5 estrelas

Teri- an angelic delight to know!

Teri was extremely helpful, very friendly, and extremely knowledgeable! She made an extremely nervous and anxious individual feel as if he was speaking to an old friend.
Thank her for me please.

14 de maio de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

Thanks, Steve! We're so glad to hear about your experience with Teri and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.

Avaliado com 5 de um total de 5 estrelas

Paige Wilson is the BEST!

Paige Wilson is our new insurance agent and we couldn’t be happier! Paige was on top of every question I had and made us very comfortable with our move from our previous insurance company (I had many questions)! Her communication was spot on and was able to explain things in an understandable way. Paige was able to find us insurance that matched our previous coverage and saved us money as well! Communication is very important to us, which is why I am sure this transition was a great move for us!

2 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

I love Cody

I love Cody. He is an excellent agent. He gets the job done quickly. Their product is very competitive in the marketplace. I highly recommend.

1 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great Experience

Alexandria was friendly and efficient. She expertly found me condo insurance in spite of obstacles. She was communicative throughout the process. 100% recommend!

30 de abril de 2025
Avaliação não solicitada
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Resposta da Branch Insurance

We appreciate hearing about your experience, Leigh. We created Branch to make insurance simpler. Thank you for being part of the community!

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