Outback Equipment Avaliações 394

I ordered a water tank and 12V pump, but unfortunately hit financial trouble at exactly the wrong time.
Before I had even received the items, I contacted Outback Equipment to explain the situation. I made it clear that I would return everything untouched and unopened as soon as it arrived, and politely asked whether a refund could be arranged.
The response was simply to repeat the change-of-mind policy and advise that I could only receive store credit. While I understand businesses need policies, this was not a case of someone casually changing their mind after using a product. I had not received or opened the items, and I was upfront about my situation before delivery.
What disappointed me most was the complete lack of discretion or empathy. Store credit did nothing to help in the circumstances, and the outcome felt unnecessarily rigid for a customer who was trying to do the right thing.
A little compassion would have gone a long way.

My warranty claim was processed well which is rare these days.
Dakota went out of her way to ensure the process was moving forward. Thank you very much Dakota.
I will be back to buy more things from Outback Equipment!

Great support from Steph, Amy and Dakota! I’ve made a few purchases, they arrived safely, in good order and in good time. On the one occasion the product was late and not in good order, I reached out to the team. They managed the warranty claim with the supplier and they resolved it quickly, without fuss and with excellent communication. It’s good to know they value my purchase and experience as much as I do! And I love to support Aussie-owned businesses and to see them doing well - Bravo!

Dakota made the warranty claim easy, and a quick turnaround!

Overall great experience!

Always a pleasure to deal with my most recent interaction was what I thought was a warranty claim on a Topargee Water Tank Gauge Flush Mount there response was fast and informative.
Turns out I had not crimped the lug properly after a bit of back and forth the issue was sorted.
I have bought a lot of gear from Outback Equipment over the years and it has always been great quality at fair prices I would highly recommend them to anybody looking for gear and most importantly there aftersales service is second to none.
And a special shout out to Dakota your a legend and they should be paying you more
(Are you listening Management?)

The quick turnaround on a warranty claim made this a great experience. Dakota responded super quickly and organised a replacement item to be sent soonest.
Bloody good service. Cheers legends

Advertising equipment that they do not have in stock.
They have to find the stock and then they will send out.
As of 13 April the contact phone number has been disabled so you cannot talk to any one direct.
Buyer be aware!

If I could give zero star I would, no customer service, unable to contact via phone and they don’t reply to emails.
Placed an order and never received, currently trying to get a refund after multiple unsuccessful attempts to contact outback equipment

No phone contact available, no email inquiry responses, no indication that items out of stock. Tried calling and emailing, then drove 2.5 hours to pickup item only to be told nil stock. Avoid this shop!

Working with this company has been one of the biggest mistakes I’ve made. They shipped the product—listed as “in stock” on their website—only after 1 month. When I tried to cancel my order, they kept my money and told me they would not refund it.
I hope you stay away from these dodgy people when shopping.

Had a faulty issue with my shower contacted them and within a week of me sending pictures of thr issue they replied and are sending me out another unit. 10/10 service !

Was easy to manage warranty for a failure with an item, great customer service from Joel

The team was helpful and quick to reply if I had any issues with my order and Joel was an ace to get things sorted quickly and timely.

Joel was a huge help when it came to our shower leaking, helped us solve the problem and sent out needed parts! Customer service was 10/10

Great customer service from Joel! I had a small warranty issue that Joel sorted out promptly with a replacement part sent within the week. They will be getting more business from me as a trusted supplier.

Submitted a warranty claim for a Caravan cover. Joel picked up my case and processed it. I would like to commend Joel for his great comms in keeping me updated and requesting the information required to get a replacement. Thanks Joel.

Don't waste your time with this company. website said 7 days to ship has been over a month. endless calls to find out what's going on. it's coming they say well it's not good enough Outback Equipment. sort your S**t out. I have spent thousands with you over the years and this is a recurring thing well that's it from me you won't see another order from me again.

WARNING TO ALL I wish I read the reviews before ordering as I have had a very disappointing experience. BE AWARE before ordering from this store. They appear to sell items that are not actually in stock. After placing my order, I emailed to request a refund when I realised there was an issue, and this was before the item had even been shipped. Despite that, they refused to process a refund and would only offer store credit.

It’s frustrating that customers are not given a proper refund option when the order hasn’t even been dispatched yet. Selling items that are not in stock and then refusing refunds is not acceptable. I would strongly recommend thinking twice before purchasing here.

Thank you Nino from Outback Equipment for your prompt response in honouring the warranty on my camp chair. Your replies to my emails were friendly and professional and I had confidence from the beginning that my matter would be dealt with fairly.
Also thank you to Nino from Navigator for helping me with my claim.
A very positive outcome.
Sally

Had to order a part today and received great customer service from Talei.