I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Ver mais
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Veja o que dizem as avaliações
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Ver mais
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Ver mais
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Ver mais
Detalhes da empresa
Informações de contato
3,1
Bom
271 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
excellent service and great products
excellent service and great products. Shipping was great and the packaging was excellent. I would definitely use this company again
13 de agosto de 2019
Avaliação não solicitada
Very efficient service
Very efficient service. Helpfull and knowledgable customer relations staff who respond in a short time. Thank you.
8 de agosto de 2019
Avaliação não solicitada
Excellent company to deal with
I have been completely satisfied with my experience of purchasing goods from this company. Would definitely use again and would
happily recommend to family and friends.
6 de agosto de 2019
Avaliação não solicitada
Select,...buy,...trust,... delivered and enjoy!!!
This is the second time that I've used this company.
I have to say that they are a first class company to buy from.
Communication is of there highest priority, always informing you along the way right up to the delivery.
I'll be going back and back to buy from as I have great trust and faith in them.
30 de julho de 2019
Avaliação não solicitada
Purchased some North Face baggage from…
Purchased some North Face baggage from the site. Was slightly concerned as I had not heard of the website before but got confirmation and tracker for product immediately. Excellent service would definately use again !
27 de julho de 2019
Avaliação não solicitada
Great customer service
There was an error on the website, hence the 4 star review. But this was quickly resolved and my email query responded to very quickly.
Great customer service. Very pleased with the product that was accurately described.
11 de julho de 2019
Avaliação não solicitada
Very pleased with my purchase
Very pleased with my purchase, the coat is lightweight and waterproof in the heaviest of downpours. I ordered a M/L as I normally wear a size 12 it's a bit on the large side but not a problem as I will be able to wear a jacket or thick jumper underneath. Good service and a very specific time for delivery.
Diane
18 de junho de 2019
Avaliação não solicitada
No better socks than these for trekking…
No better socks than these for trekking and long days on the trail. Great service from Etrias.
5 de junho de 2019
Avaliação não solicitada
Great service
Great service, really quick delivery, friendly communication. Would definitely recommend.
4 de junho de 2019
Avaliação não solicitada
Easy and efficient ordering process and…
Easy and efficient ordering process and efficient communication / updates regarding the delivery. Very pleased.
23 de abril de 2019
Avaliação não solicitada
Quality product
Quality product, very good fabric- cosy. Be aware the cut is longer than most hoodies, maybe it's an American thing.
2 de abril de 2019
Avaliação não solicitada
No contact address on their site
Their website doesn't even give their address in the Contact Us so I don't trust them and definitely won't be buying from them. Putting your address on the site is actually a legal requirement aswell.
24 de março de 2019
Avaliação não solicitada
Resposta da Outdoorsupply.co.uk
Dear JP,
We sincerely apologise that you couldn't locate our address. Our company is actually based in the Netherlands, we do not have a physical store or headquarters in the UK. Our office address is visible on the 'Contact' page of our FAQ section. Our office address is:
De Schakel 9
5261 LL Vught
The Netherlands
Should you still have any questions about us, by all means give us a call on 01223 320693 or email us at customerservice@etrias.co.uk. We hope that this, and the reviews below from satisfied customers will help to change your mind!
Kind regards,
Etrias Customer Service
Highly recommended this store
Highly recommended this store. The foreign order was completed as soon like local.
21 de março de 2019
Avaliação não solicitada
Never used this company before
Never used this company before. The product I bought was on special offer . Very good service
4 de março de 2019
Avaliação não solicitada
Fast service
Always quick to answer questions via email and fast turn around of orders, best prices on the web, really good delivery service provided (by DPD) at a more than reasonable price. Totally happy, will buy again from outdoorsupply.co.uk
5 de fevereiro de 2019
Avaliação não solicitada
Professionalism
They didn't have the stock on time,
They were in contact with me when I was emailing, quite fast response, and flexible on solutions!
I'm happy!!
16 de janeiro de 2019
Avaliação não solicitada
Excellent
First time shopping here and it was a very happy experience. The product arrived very quickly, just as described and displayed. Needed this last minute so I called customer service to confirm delivery timeframe, and they were very helpful. Really pleased with the product and the price. Highly recommend!
11 de janeiro de 2019
Avaliação não solicitada
Great shopping experience
Order received in just 3 days. Everything is professional and time-efficient. Peuterey padded jacket is just as cool-looking as expected
24 de dezembro de 2018
Avaliação não solicitada
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