Outdoorsupply.co.uk Avaliações 

271
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Ver mais

Avaliado com 4 de um total de 5 estrelas

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Ver mais

Avaliado com 3 de um total de 5 estrelas

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Ver mais

Avaliado com 4 de um total de 5 estrelas

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Ver mais

3,1

Bom

O TrustScore é 3 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(271)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, highly recommended
Items came as described, super quick delivery
Will be definitely ordering again

20 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I recently ordered from…

I recently ordered from Outdoorsupply.co.uk and have mixed feelings. While the shipping takes longer than expected, starting over a month after the order date, it seems many issues arise from Brexit-related complications. Some customers reported unexpected customs fees, which can be frustrating if not anticipated. However, others had a smooth experience without additional charges on lower-priced items. Overall, I appreciate that Outdoorsupply.co.uk provides unique products not easily found in the UK, but clearer communication on shipping origins and potential extra costs could enhance the shopping experience. 4 stars.

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be wary of this site

Be wary of this site. They sell products even though they are not available using excuses such as supplier delays. And worst of all is the customer service support that never rests.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da Outdoorsupply.co.uk

Resposta da Outdoorsupply.co.uk

Dear Claudia,

Thank you for your review. We are sorry to hear that your order is delayed.

You can contact our customer service for an update about your order. Hopefully, we have received information from our supplier with the delivery date. We will send you this information as soon as possible by e-mail, but if you want an update in the mean time, you can contact us by e-mail.

Our sincere apologies for the inconvenience. If you have any further questions, please do not hesitate to contact us.

With kind regards,
Etrias

Avaliado com 1 de um total de 5 estrelas

Awful experience so far

Awful experience so far!
Previously emailed with questions about a ski jacket receiving fast responses however, once Ordering on 27th November all communication has since ceased. The order was over £300 so I expected to be kept up to date with the shipment however, after 4/5 emails, I’ve still had no update of even processing from the company!!

7 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

veeeery delayed shipping

I placed my order on October 6th, but the shipping won't even begin until November 11th, and who knows when it will actually be delivered. Had I known it would take this long, I wouldn't have ordered from them.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Outdoorsupply.co.uk

Resposta da Outdoorsupply.co.uk

Dear Hazal Yasacan,

Thank you for your review. We are sorry to hear that your order is delayed.

Unfortunately, one product from your order was sold out. For that reason, we refunded you this amount. After that, we have shipped the parcel to you. Our apologies for the delay. Hopefully, you have received the parcel by now.

Once again, our sincere apologies for the inconvenience. If you have any further questions, please do not hesitate to contact us.

With kind regards,
Etrias

Avaliado com 1 de um total de 5 estrelas

dishonest thieves

dishonest thieves, very long expeditions with hidden costs and taxes. zero costumer support. never seen something like that. I throw away 80£, absolutely disgusting.
Also returns have fees, be careful.
And I still don't have my products...
one shipments is 2 MONTHS delayed...
can't say more..

18 de setembro de 2024
Avaliação não solicitada
logotipo da Outdoorsupply.co.uk

Resposta da Outdoorsupply.co.uk

Dear Giovanni Paolo,

Thank you for your review. We are sorry to hear that you are dissatisfied with our service.

We would like to help you further with your order. Would you please email us with your order number? You could send an email to: customerservice@etrias.co.uk. We will of course look into your order with you.

If you have any further questions or uncertainties, please feel free to contact us.

Kind regards,
Etrias customer service

Avaliado com 5 de um total de 5 estrelas

Fast and efficient

Fast and efficient experience the whole way from ordering to delivery. Great selection of hard to find boots that have been out of stock everywhere else for over a year.

14 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very lightweight chair, perfect!

We bought 2 lightweight camping chairs, not available in the UK. We read reviews of this Dutch company & Brixit has caused a lot of problems! Our chair were under the value of £135 and so NO extra custom charges.
The whole process of buy from this company was plain sailing no issues and delivary was very quick. We highly recommend !

11 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incorrect item delivered …

Ordered from this company specifically to get the listed right zip sleeping bag but left zip has arrived

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Outdoorsupply.co.uk

Resposta da Outdoorsupply.co.uk

Thank you for your message.

Annoying that you did not receive the correct product. We would like to ask you to contact our customer service so we can help you further.

Avaliado com 1 de um total de 5 estrelas

NOT A UK COMPANY

NOT A UK COMPANY. BASED IN NETHERLANDS. DO NOT ORDER IF IN UK, THEY ARE NOT CLEAR ON IMPORT FEES. SCAMMERS

3 de dezembro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good buying experience but better communication expected

The buying experience was smooth and the product was well delivered, but I did suffer some delay and communication issues:
The product was said to not be in stock, so shipping was expected in around 2 weeks. However, I did not receive any update, so I contacted them after almost 3 weeks, only to get a response that the product was unavailable with the vendor. Once I selected an alternative product (money-back was also offered), things went smoothly.
Besides the initial delay communication was OK, but I would have expected a more proactive approach from them.

6 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My Experience with Etrias was very good…

My Experience with Etrias was very good indeed. Once placed, my order was dispatched within a day. The website was easy to navigate and sort products and also gave clear costing and any import/tax implications for those countries outside the EU. I would have found it handy if there was a link to allow the customer to calculate this, as it can help with making purchase choices.

11 de agosto de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The website ships from the Netherlands not UK

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not spotting it, but it should be made clearer before people browse & shop.

28 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I had a reason to contact the Customer Service department, and found each of the several replies I received in our ongoing conversation swift, courteous and cheerful, and they solved the issue I raised to my complete satisfaction. I will certainly use this company again.

7 de abril de 2022
Avaliação não solicitada

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