I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Ver mais
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Ver mais
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Ver mais
Detalhes da empresa
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience!
Order arrived on time and packaged well. Very happy with experience.
No confirmation email received so had…
No confirmation email received so had to ring the helpline. All in order but still no confirmation. However order received in good time and all well.
Arrived in bubble wrap only but all good
Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.

Resposta da Outdoorsupply.co.uk
An easy to use site and a very…
An easy to use site and a very efficient and straight forward delivery, with product arriving safe and sound.
Great returns service
Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.
Fantastic customer care.
Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.
swimming pool
excellent quality and worth its money cant give it a bad rating and lots of room
Fast shipping
Fast shipping - good price. Would buy again.
Ordered a lightweight groundsheet and…
Ordered a lightweight groundsheet and very pleased with the quality and how it was packaged.
Excellent delivery times, I shall be using these guys again.
Robert Bolton.
Groundsheet Bo-Camp Grey (6 x 3 m)
Great light weight but tough footprint ground sheet. Arrived within a few days of ordering and without any issues. Great price too. Highly recommended.
Excellent product and great service
Excellent product and great service. However delivery company should be changed. DPD chucked on our doorstep, box was smashed. Thankfully stove was OK.
Excellent communication and speedy…
Excellent communication and speedy delivery. Easy site to navigate and painless checkout procedure.
This swimming pool helped to through…
This swimming pool helped to through the summer happy. Very fast delivery and good item as describe. Only the pump is not very powerful but does the job.
Great sized pool
Fast delivery of quality product and great value for money
Great product quality price
Great product quality price, fast delivery, amazing customer service
Fantastic shopping experience
Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!
Great coms …
Great coms had a problem checking out but was assured all was well and it was revived the tent early thank you
Good customer service…
I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service
Fast delivery and very responsive and competent customer service
There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.
Amazed at their speed of delivery
Amazed at their speed of delivery, can't be faulted and product as described.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







