The hose is great, especially as it can extend so I can reach the other side of our garden & when finished, it retracts back to its original length. No messy task having to rewind it & when done, it... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have bought many products from Outdoor Toolbox and without fail every single time I have had a wonderful experience. Occasionally I have had a small problem with a hose fitting .. it is replaced i... Ver mais
A empresa respondeu
3in1 Cordless Grass Mower- Arrived in specified time. Easy to assemble, though instructions were sketchy. Works really well on our small townhouse yard. BUT battery lasts only 20mins before needing an... Ver mais
A empresa respondeu
The Tangle-Free Garden Hose is top-notch in terms of quality impressive. I had an issue with my hose nozzle, and when I reached out their customer service, They promptly sent me a replacement at no ex... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Outdoor ToolBox is your go-to destination for top-quality outdoor tools and accessories, trusted by over 50,000+ Aussies & Kiwis. We pride ourselves on offering the best prices to our customers, with fast, free delivery on every order. Our innovative products are backed by a 100-day risk-free trial, ensuring 100% customer satisfaction. Based in Adelaide and driven by a passion for outdoor adventures, we’re committed to enhancing your outdoor experience with eco-friendly, chemical-free solutions. Discover why Outdoor ToolBox reviews are glowing—shop with us today and experience excellence, loyalty, and value in every product. Connect with us for exclusive offers and insights. Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Phone Numbers: +61 8 7092 0892 (AU) +64 9 802 3024 (NZ)
Informações de contato
91 King William St, 5000, Adelaide , Austrália
- +61 8 7092 0892
- support@outdoortoolbox.com.au
- outdoortoolbox.com.au
4,5
Excelente
217 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Outdoor ToolBox
Hi Sandra,
Thank you for your positive feedback! We're glad to hear that you had an easy transaction and that you appreciate the variety of products we offer. If you ever need anything else or have any questions, we're here to help. Happy shopping!
Great customer service
The staff were friendly & very helpful. The items I purchased were taken out to my vehicle & placed into my vehicle, in a very friendly way. Great customer service. Thank you.
14 de junho de 2024
Resposta da Outdoor ToolBox
Thank you for your kind words! We're thrilled to hear that our staff provided you with great service and a friendly experience. Your satisfaction is our top priority. We look forward to serving you again soon!
Bought the 50,000 mah solar battery…
Bought the 50,000 mah solar battery pack, it's definitely not 50,000mah. Barely charges my phone. Feels cheap. Left it in the sun for a week and only managed to charge up 1 bar. Definitely over priced for something that barely works
1 de abril de 2024
Avaliação não solicitada
Resposta da Outdoor ToolBox
Hi Patrick,
I'm sorry to hear about your experience with the 50,000 mAh solar battery pack. Your feedback is important to us, and we want to help resolve this issue as quickly as possible.
We'd love to make things right. Please reach out to our customer service team so we can assist you further and find a solution that meets your needs.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Resposta da Outdoor ToolBox
Hi James,
Thank you for your feedback! We're glad to hear you had a positive experience with our service and found our team friendly. We appreciate your support!
Power head for our pressure cleaner
Prompt delivery of product purchase, finding I needed an adaptor for my purchase, I was recommended the correct one. So a very happy customer.
21 de maio de 2024
Resposta da Outdoor ToolBox
Hi Thyrene,
Thank you for your feedback! We're delighted to hear that you received your product promptly and that we could assist you with the correct adaptor. We're glad you're happy with your purchase and our service.
Well l needed your help and got it…
Well l needed your help and got it immediately thankyou I have a problem now with one of my batteries it shows as charged but dosent work at all what should I do about that.
19 de julho de 2024
Resposta da Outdoor ToolBox
Hi Rosie,
Thank you for reaching out! We're glad we could assist you previously. For your current issue with the battery, please contact our customer service team directly.
They will guide you through the process of troubleshooting or arranging a replacement if necessary. We apologize for the inconvenience and will do our best to resolve this for you promptly.
I found even in the sun the item was…
I found even in the sun the item was not charging my phone enough for my liking.
30 de maio de 2024
Resposta da Outdoor ToolBox
Hello Vicki,
I'm sorry to hear that the charging performance of your item in the sun didn't meet your expectations. Your feedback is valuable and helps in improving the product.
We'd love to make things right. Please reach out to our customer service team via email support@outdoortoolbox.com.au or call us at +64 9 802 3024 (NZ) / +61 8 7092 0892 (AU), so we can assist you further and find a solution that meets your needs.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Faulty unit replaced
Found the unit delivered was faulty and vendors response was excellent. Shipped a replacement unit promptly which is functioning well. Thanks folks.
13 de junho de 2024
Resposta da Outdoor ToolBox
Hello Kenneth, thank you for your feedback! We're sorry to hear that your initial unit was faulty, but we're glad we could quickly provide a replacement that is functioning well. If you have any further issues or need assistance, please don't hesitate to reach out to us. We're here to help!
Resposta da Outdoor ToolBox
Hello Barbara,
Thank you for your positive feedback! We're delighted to hear that you find our company honest. If you ever have any issues or need assistance, please feel free to reach out to us. We're always here to help!
Resposta da Outdoor ToolBox
Hello RH,
Thank you for your kind words! We're pleased to hear that you had a great experience with our service and that we could quickly replace the faulty item for you. If you encounter any further issues or need assistance, please don't hesitate to reach out to us. We're here to help!
Great little trimmer
Great little trimmer, it has more power than you would think just seeing its size. Just don't use it for too long each time. I mainly use the cord for triming, the supplied plastic ones kept breaking. It's nice and light and easy for my wife to use it. Overall a 4 star.
15 de junho de 2024
Resposta da Outdoor ToolBox
Hello Neil,
Thank you for your feedback! We're glad to hear that you find the trimmer powerful and easy to use. We appreciate your note about the plastic trimmer lines and will look into this issue. If you have any further suggestions or need assistance, please feel free to reach out. Happy trimming!
Its almost impossible to unsubscribe from this websit
Bombarded with useless emails
10 de julho de 2024
Resposta da Outdoor ToolBox
Hi Susan,
We sincerely apologize for the inconvenience caused. I checked your account and noticed it was subscribed to our email marketing, which is why you're receiving emails from us. You have the option to unsubscribe by clicking the option at the bottom of our emails.
Additionally, we have unsubscribed you from our end.
Kind regards!
The ladder is exactly what we are…
The ladder is exactly what we are looking for, the communication was excellent and the delivery was very quick. Thank you!
9 de julho de 2024
Resposta da Outdoor ToolBox
Hi Jutta! Thank you! We're delighted to hear that the ladder is exactly what you were looking for. We're also pleased that our communication and delivery met your expectations. If you need anything else, please don't hesitate to reach out. Have a great day!
Great customer service
I bought an item that wasn't working as I expected. I let Outdoor toolbox know and the staff were very receptive about the feedback and then went above and beyond in order to resolve the issue for me. I would definitely buy from them again. The customer service was great.
4 de julho de 2024
Resposta da Outdoor ToolBox
Thank you so much for your kind words, Vil! We are thrilled to hear that our team was able to resolve the issue with your purchase to your satisfaction. We strive to provide excellent customer service and are delighted to know that you had a positive experience. Your feedback motivates us to continue going above and beyond for our customers. We look forward to serving you again in the future!
Resposta da Outdoor ToolBox
Thank you for your feedback, William! We're glad to hear that the machine has been performing well for you so far. If you have any further comments or need any assistance, please don't hesitate to reach out. Happy working!
The whole experience was excellent…from…
The whole experience was excellent…from start to finish. The adapter process was very seamless….so wonderful
4 de junho de 2024
Resposta da Outdoor ToolBox
Hi Scott! Thank you for your wonderful feedback. We're delighted to hear that your experience was excellent from start to finish and that the adapter process was seamless. Your satisfaction is our priority, and we're thrilled that everything went smoothly for you. If you need any further assistance, please don't hesitate to reach out.
Struggled at first...but got help later.
Quick delivery etc. Product didn't have a way to connect into my car audio other than being wired in professionally as far as I could tell. As I can't afford to have that done the product sound was worse than just using my phone without it.
Update: A customer service rep emailed me with some instructions I was missing that helped me broadcast my device to a radio frequency and tune in with my car. So the sound works well now. Still can be difficult to hear when a phone call goes through because that seems to change how the sound works but overall I'm happy with my experience.
26 de novembro de 2023
Resposta da Outdoor ToolBox
Hi Ann,
We're pleased to hear that your order arrived quickly! However, we're sorry to learn that you're experiencing an issue with the connection to your car speaker.
I'd like to inform you that the 7" CarPlay can be connected to your car radio via FM transmission. Simply set both the CarPlay device and your car radio to the same empty FM channel—it's quick and easy! No professional wiring is required.
If you need further assistance, feel free to reach out. We're happy to help! 😊
Poor Customer service and product both
Would have loved to make this work, however, the screen is not meant for the outdoor glare conditions. It is like a laptop screen (when you take that outside, all of sudden, it just becomes a reflective mirror-like surface, with all images faded away). Not only is this extremely distracting (you only see the reflection of the clouds and yourself), you can no longer see the display whatsoever; it is not well-designed to be in an "outdoor" setting at all. Moreover, if your sunglasses are UV protected (almost all sunglasses are like that), their UV filter completely blacks out the screen if you are on a slight angle; unless your are looking at the screen from a perfect centered angle, everything goes dark and glary. Screen looked great indoors, but once you put it in the car and get outside, all of the weaknesses of an "indoor" device screen comes to light (pun intended :) ) I would love to see this product be enhanced with appropriate outdoor-ready/anti-glare, etc. addition, to address the current very bad display design flaws. Had to return it (return experience was quite a hassle, Outdoor ToolBox was not responsive to honor their 100% satisfaction return policy until I pinged them on social media)
8 de março de 2024
Avaliação não solicitada
Resposta da Outdoor ToolBox
Hi Jadina! Thank you for your detailed feedback. We are sorry to hear that the screen did not meet your expectations for outdoor use. Your observations about the glare and reflection issues, especially with UV-protected sunglasses, are invaluable for us to improve our product. Could you please provide us with your order number so we can check this on our end, and provide you with a solution? Kind regards!
All my questions were answered prior to…
All my questions were answered prior to purchasing your product, and I felt confident with my decision to buy. It’s turned out to be a great little handheld saw and my garden has been “ tamed/ massacred” into submission.
28 de maio de 2024
Resposta da Outdoor ToolBox
Hi May! We're thrilled to hear that all your questions were answered prior to your purchase and that you felt confident in your decision. It's wonderful to know that your handheld saw has been effective in taming your garden. If you need any further assistance or have more projects in mind, feel free to reach out. Happy gardening!
Resposta da Outdoor ToolBox
Hi Ansar,
Thank you for your review! We're delighted to hear that you experienced prompt delivery and a hassle-free process, even to New Zealand.
Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.