OvenGleamers Avaliações 

The cleaner took about 80% of the promised time to get my aga 80% clean.
He asked me to check his work and I pointed out a number of marks that I removed with my thumbnail.
I suggested he have another go. I could not check his work as I was in an online meeting.
I did contact the company promptly and tell them the aga was still not clean. (for example, he had clearly not cleaned the hinges or the front around the doors properly). The company said they would send him back.
This did not suit me as a resolution since he had already had two attempts and I needed the aga on to cook (they must be off for cleaning and take a day to heat up and cool down).
I asked for a partial refund - since they had provided a partial service. After waiting to hear back for nearly a week, I followed up.
I was told "they could not remove rust" (the marks I pointed out were not rust) and "they would send me some goodies in the post". That was not an acceptable resolution for me (and nothing has arrived anyway).

OvenGleamers were found to be polite in every conversation on the phone. The young man who came to the home was polite and friendly. I found him reliable and fully committed to the task in hand. He wasted no time, working throughly. He was professional in his attitude and actions. Immaculate finish to the job. The oven looks as new. Thank you. I recommend this service and this company.

I am extremely pleased with the work completed by Jon from OvenGleamers. He was able to transform my 15-year-old oven into a brand new state. I couldn't be happier with the results. Thank you, Jon, for your exceptional service!

This review is for the sister company for Oven Gleamers - HomeGleamers!
Very disappointing service. Had issues with cleaners and am still waiting for someone to contact me after weeks. Very poor communications once contract signed.

We had Jamielee come and do our 2 ovens, cooker hood and hob, Not only did she do a brilliant job on them all but was also a delight to talk to and had a lovely bubbly personality. Something you can't get with AI technology! Would thoroughly recommend this firm and you'll be very fortunate if you get Jamielee to do the job.

My oven now looks like new. Jamie Lee took every removable part out of the oven and removed the door. She then cleaned every single part thoroughly and efficiently, and then put it all back together.
I have had ovens cleaned before, but not nearly as well as this. It was worth every penny, thank you.

Jamie did a very good job with the oven, It was lovely and clean he was very polite and friendly , Overall a good experience
Many thanks
Angelo and Pauline

Do not use this company
Payment is requested upfront and when an issue is reported they do not take any responsibility for their poor workmanship
The engineer cleaned our oven which was acceptable however the rails were not put back correctly which caused the trays to slope, we corrected that ourselves
The main complaint was that our induction hob, which is glass, he scraped the surface with a razor blade and solvent.
It was after he had left our premises that we noticed a number of scratches on the surface in the direction that he used the blade
The customer relations that called us after many attempts by us to get a response stated that they would not visit to examine the damaged hob and that they considered the matter closed.
As a company please take ownership of your engineers poor workmanship.
Not a company I would recommend to anyone
They responded after approx 2 weeks saying that they could not find any details
Thes were sent same day I still haven’t received any communication
Stay away from this company
What a shambles of a company not only do they not accept any responsibility or check the issues raised they take 5 months to respond to a review.

The measure of a company and person is what they do when they make mistakes and cause damage - this happens from time to time - what shouldn't happen is you are left with a damaged oven and are treated so so poorly and you left with a damaged cooker that you have to pay to get it fixed on top of the £££ you gave away for nothing but stress, sleepless nights and upset.

A disaster biggest regret using them, a really upsetting experience. From the damaged door seal, broken door hinges, blown fuses, being called a liar and refusal to put any of it right or to be refunded I now have to pay for new hinges and the door seal to be fitted to my once perfect just a bit dirty oven.

OvenGleamers have proven so far to be the nightmare company you read about on consumer watchdog programmes. Left feeling really upset and down and humiliated because of how I have been treated, you have a responsibility to do the right thing and at no point so far have you.

Catherine and Grahame I'd be really interested to see if you have the whole story, I can only hope that you don't and you will be horrified that a customer has had such terrible treatment I can give you every detail. Please take this opportunity to the honorable thing and refund me so I can put the broken door and seal back to as they were, perfect - before OvenGleamers caused this damage and upset and I can let other potential customers know you did the decent professional thing in the end - reputation really is everything, how you treated me is awful.

Richard arrived promptly, introduced himself and set to work. He was polite and courteous and when he finished the oven, my goodness, it was gleaming!!. I keep looking at it as I'm convinced he must have used new shelves etc. I don't think it looked this good when it was new. Brilliant job and booked in for annual visit.

I had the hob cleaned as well as the oven but unfortunately was left with 3 broken hobs afterwards. I couldn't get a response from the cleaner himself so called head office who (after several efforts from me) arranged a repair visit. That was after one staff member told me I'd have to take legal action to sort it! Saldy two hobs remain broken after the repair and I never heard from Oven Gleamers again to see if it was all sorted. I appreciate that sometimes things go wrong with services but oven gleamers didn't fill me with confidence at all and I would avoid them in future. A pretty poor customer experience.

Young chap, professional, super quick and completed an AMAZING JOB!
Worth every penny.

ovengleamers fitted me in asap the phone staff were very help full. when the man came to do the clean on my oven, he was very polite and told me how he would do the job, he made my oven look brand new, the price was good to. I will tell all my friends and family about how pleased i am with ovengleamers 10/10
thank you

The delightful Graham came to clean our embarrassingly mucky oven. He tackled the job with a great attitude and confidence. The result was outstanding. Oven looks brand new. Dividing the fee by the time spent by the cleaner is per hour, exceptional value for money.

!!PLEASE AVOID THIS COMPANY!!

I had my range cooker cleaned just over a week ago. The operative started to take everything out of my oven to be cleaned including two George Wilkinson baking sheet trays that have always lived in there.

When he had finished I proceeded to take some photos of my oven as I'm selling it (hence the deep clean).

I noticed immediately that my trays were missing and assumed he mistakenly forgot to put them back in.
I tried contacting immediately but as it was Saturday the office was closed. I left an email but didn't get a response. I phoned the office to tell them what had happened and was assured they would look into it. I was the one who had to keep chasing it up as they never got back to me until recently.

I was told that the operative had no memory of the trays and that he clears his van out each evening. He had a job after mine so I suggested that perhaps he thought they were there's and they had them. Apparently he checked with them and they said they didn't have them. I was then told nothing else could be done. It's my word against the operative and I have no evidence or proof.

I said I have just paid £200 for my oven to be cleaned, the guy didn't even know how my hob went back together, basic stuff. I was told that this guy was a perfectionist but my warming drawer was still very dusty at the back and he hadn't cleaned the crevices around the edge of my hob.

I asked for £30 (the price I paid for my trays) but they refused. So apparently I must forget about my trays. I told them that if they did not sort their mistake out I would give them a bad review. They accused me of being threatening.

I use them the trays a lot for baking cookies with my daughter and for the school. I shouldn't have to buy two new ones.

I have always kept them in my oven as it's the only place they fit. I saw him take them out.

I am appalled and disgusted at their customer support. Please avoid this company at all costs. They also ask for full payment before they come out. Wish I hadn't chosen

Do not, under any circumstances work for this absolute shower of a company. The owners are so toxic that they cannot keep any office staff. I hope they go bankrupt! They do not deserve any business, don’t care about their customers and are ambivalent in employment laws. Avoid at all costs.

From the very start of the enquiry I received excellent customer service the booking was simple and handled well.I was updated with arrival details. Darren did an absolutely fantastic job. My oven is sparkling again as is my gas hob and extractor. I will definitely be a regular customer from now on .
What’s so refreshing is the excellent customer service, pride in the work done with thorough attention to detail. Professional with care and nothing too much trouble.
We wholeheartedly recommend Darren at Oven Gleamers Beverly. Thank you

Peter visited our Norwich apartment to attend to our new oven and did a fantastic job, never seen it in such a pristine condition. The guy was very thorough, dedicated and had a great passion for his job in which immediately showed. Just a very decent guy all round.
The finished product even left my girlfriend in a state of speechlessness....a first time for everything of course. A notable shout out to the bubbly and personable Sarah over the phone who dealt with me in the opening stages (keep up the great work).
Highly recommended, thank you again!

So impressed.
The whole process was easy to get a quote and book with a really helpful lady.
Chris was my oven cleaner and was personable, tidied and cleaned up after himself and brought my duel fuel rangemaster back to beautiful condition. I could not be happier and would highly recommend.

The young chap that came to ours today (3/3/23) was friendly and very courteous.
Best of all he did a terrific job in cleaning our oven (which was in desperate need of attention!) and also the hob/extractor fan.
SO impressed.
Thank you Ovengleamers!