Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Ver mais
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Localização
Trocar localizaçãoOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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Veja o que dizem as avaliações
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Ver mais
A empresa respondeu
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Ver mais
A empresa respondeu
I signed up to OHV, also because of the 200€ Free Trial offer they promoted. After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hou... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre OVHcloud - Germany
Escrito pela empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informações de contato
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Alemanha
3,0
Bom
49 avaliações
Pede aos clientes que avaliem
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No capacity
"Please note the upgrade to VPS-3 or VPS-4 Is currently unavailable due to stock."
These guys have no path to provide you more capacity when you need it. Have to go somewhere else.
19 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Scam
I signed up to OHV, also because of the 200€ Free Trial offer they promoted.
After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hours.
Shortly afterwards I was billed 119€ with cryptic descriptions of what I was billed for.
Even if I had purchased these services for 119€, which I haven't, I would have expected it to be deducted from my free trial offer. But no, they charged it directly from my account.
And this was all within a few days from signing up. So well within the expiration time of the free offer.
Upon reaching out to the customer service, they basically responded with "you were billed for services you purchased", without clarifying the slightest which services this may be.
An absolute scam!
16 de junho de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hi Stefan, we're sorry for your free trial issue.
To facilitate our investigation, can you provide us your NIC or ticket number?
Please note that this credit is valid for new customers only, during 1 month. You can find the offer here : https://www.ovhcloud.com/en/public-cloud/
Thanks and have a nice day,
OVHcloud Support's team
Sehr negative Erfahrung
Sehr negative Erfahrung. Überhaupt nicht zu empfehlen. Keinen Zugang zu meinem Konto für 4 Wochen um Änndrungen vornehmen zu können.Ständige
Hinweise auf Links die nicht funktioniern. Ich muss jetzt eine neue Website erstellen
Horst Gellert für die WS Gellert-Stiftung.de
8 de junho de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are constantly working to improve the OVHcloud Control Panel, so that we can offer you an optimal user experience.
We are also strengthening our support to reduce application processing times.
To help you quickly, we offer guides to answer the most common questions:
- OVHcloud account login guide: https://docs.ovhcloud.com/en/guides/account-and-service-management/account-information/ovhcloud-account-login
If you are still having trouble logging in, our support teams are always available:
- by telephone,
- via social networks,
You will need to log in to your Control Panel to set up a ticket or livechat.
However, I can assure you that a support ticket is created by our teams when you contact us.
To analyze your exchanges with our services, please respond to the request for information that I have just sent you. Please send me your OVHcloud account ID (e.g.: xx12345-ovh).
If you have an ongoing request, I can relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I highly recommend OVHcloud services
I highly recommend OVHcloud services. I currently use both dedicated servers and VPS servers, and I am extremely satisfied with their performance, reliability, and overall quality.
The infrastructure is stable, the network connectivity is excellent, and the pricing is very competitive for the resources provided. The servers deliver consistent performance, and the management tools are easy to use.
OVHcloud has been a reliable partner for my hosting and infrastructure needs, and I appreciate their continuous improvements in security, hardware, and service availability.
Overall, my experience with OVHcloud has been excellent, and I would confidently recommend their dedicated servers and VPS solutions to anyone looking for dependable and professional cloud infrastructure.
4 de junho de 2026
Avaliação não solicitada
Great
The service is great, support is friendly, but support requests are slow to respond.
12 de maio de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Marin,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Das ist der unfähigste und…
Das ist der unfähigste und inkompetenteste Schmutzverein, den es auf diesem Planeten gibt. Hier herrschen Unfähigkeit, Inkompetenz und Dummheit in einem Maße vor, für das man neue Skalen einführen müsste.
Lastschriftkonten werden grundsätzlich einfach nicht validiert oder abgelehnt, obwohl diese sogar über das Online-Banking freigeschaltet worden sind. Für mich ist das hochgradig kriminell und nichts weiter als reines Datenabgreifen.
Zudem muss man bei diesem Verein permanent in Vorkasse gehen, was kein seriöser Anbieter verlangt. Zu guter Letzt trifft man auf Support-Mitarbeiter, deren Intelligenz offensichtlich der einer Kartoffel ähnelt. Außer Textbausteinen und sinnlosen Antworten, die überhaupt nichts mit dem Problem zu tun haben, gehört dort nichts zur Tagesordnung.
Ich dachte schon, dass Kleinanzeigen der unfähigste und inkompetenteste Verein sei, aber dieser Laden hier toppt noch mal alles. Ich kann nur ganz klar, deutlich und unmissverständlich sagen: Geht nicht zu diesem kriminellen und inkompetenten Verein! Es gibt zahlreiche andere seriöse „Pay-as-you-go“-Anbieter, die ein Bankkonto akzeptieren und bei denen man am Monatsende eine Rechnung bekommt. Dieser Verein schafft das nicht.
Und wenn man dann mal eine Bestellung durchgeführt hat oder durchführen möchte, sind sie 25-mal zu unfähig, eine Datei zu lesen. Entweder ist sie zu groß, dann zu klein oder angeblich fehlerhaft. Dann gibt es wieder technische Probleme. Wer so einen Verein für seriös oder kompetent hält, ist echt verloren.
4 de maio de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Sascha,
We are sorry to read such feedback.
At OVHcloud, we are constantly improving our services and billing system.
It is unusual to see such behavior. So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client identifier.
Thank you for your availability.
Best regards,
Homéfa S.
Awesome support by Sabrina
9 de abril de 2026
Avaliação não solicitada
Mafia-Methoden!
Trotz Kündigung und Domain-Transfer am 1.10.2025 wurden 246€ für Domains abgebucht, die noch Monate Laufzeit hatten. PayPal-Käuferschutz versagt, OVH ignoriert Kündigung.
1 de outubro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We are sorry for the situation you have encountered.
We are continually improving our billing system to deliver a great user experience.
In order to analyze the difficulties encountered as well as the exchange of information with our support, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
trotz erfolgter zahlung, keine gegenleistung: anwalt nötig.
mir wird seit vielen wochen der zugang zu meinem kundenaccount verunmöglicht, ich hatte eine zahlungsfrist versäumt, wobei das geld auf dem ovh-prepaid-account lag, zu dem ich aber keinen zugang mehr hatte. d.h. ovh selber verunmöglichte die zahlung. nach unfassbar komplizierter mail-korrespondenz u telefonie holte sich ovh das geld vom prepaid account. 0,01.- euro fehlten, erneuter kompliziertester zirkus. schlie0ßlich hatten sie das gesamte geld, trotzdem erhalte ich keinen zugang zu webmaiul u kundenaccount. auch ein mittlerweile zugezogener IT-experte kommt nicht weiter, dennnach dem log in künfigt man einen securitcode an die emailadresse des accounts an. was aber nicht erfolgt. sprich: ovh verhindert das login
das kundenservice ist unterirdisch unfähig. ich möchte nur noch weg von ovh und denke nun daran einen anwalt beizuziehen, denn es geht auch um geschäftskorrespondenz, die mir nicht mehr zugänglich ist. unfassbar.
24 de março de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I see that my colleague Bjorn was able to provide you with a solution via ticket CS15387512.
If necessary, please reply to his last email so that the ticket can be reopened and he can assist you again.
Regards,
Maxime.R
Sachkundiger, feundlicher Berater
Unter der Ticket-Nummer CS15379146 hatte ich einen sachkundigen, freundlichen, englischsprachigen Berater, der souverän die weniger kundenfreundliche, weil ziemlich unübersichtliche und verworrene Webseite ausgleichen konnte. Vielen Dank!
23 de março de 2026
Avaliação não solicitada
very slow setting up a VPS and…
very slow setting up a VPS and extremely slow support
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Michael,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties while setting up your VPS and that our support did not meet your expectations in terms of response time.
To better understand the situation, we would like to gather a bit more information. Could you please provide your customer ID (e.g. xx12345-ovh) in reply to this message? This will allow us to review your case and find a solution to improve our services.
We take all customer feedback very seriously, as it helps us identify areas for improvement.
We appreciate your cooperation.
Best regards,
Dieynaba K.
Resposta da OVHcloud - Germany
Hello David,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Der Support war schnell und…
Der Support war schnell und professionell.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hallo Linda,
Vielen Dank für Ihre netten Worte.
Wir freuen uns, dass unser Support Ihren Erwartungen entsprochen hat.
Die Zufriedenheit unserer Kunden liegt uns sehr am Herzen und wir arbeiten kontinuierlich daran, unsere Dienstleistungen zu verbessern.
Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
Dieynaba K.
Inkompetent oder schlimmer
2021 hat diese "Firma" den Cloud Computing Anbieter Shadow gekauft. Seither hat sich außer einer massiven Preiserhöhung nichts gebessert, aber der Reihe nach.
1. Die vorgefertigten VDIs werden mit der veralteten Windows 11 Version 23H2 ausgeliefert. Diese erhält seit November letzten Jahres keine Sicherheitsupdates mehr.
2. Seit Jahren besteht das Problem, dass das Windows in den ausgelieferten VDIs nicht aktiviert ist. Dies muss umständlich via Telefon bzw. SLUI.exe 4 und dann online durchgeführt werden. Klappt nicht immer, bei meinem letzten Versuch benötigte ich 4 Versuche, bis es schlussendlich funktionierte. Und nein, ich bin nicht zu dumm Zahlen abzutippen.
3. Angeschlossene Peripherie funktioniert nicht immer. So wird mein XBox Series Controller vom Mac anstandslos erkannt und funktioniert, bei Shadow wird er zwar als XBox 360 Controller erkannt, tut jedoch nix. Der Treiber für die USB Weiterleitung ist selbstredend installiert.
4. Die Performance unter Linux ist lausig.
Kurzum, ich habe den Eindruck von entwegen vorsätzlicher Kriminalität (siehe Windows Lizenzen) oder absoluter Inkompetenz. Mein Abo werde ich kündigen und eine Beschwerde bei der Verbraucherzentrale einreichen, auch wenn diese vermutlich nichts bringt.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
Unfortunately, however, OVHcloud cannot assist you in managing your claim for “Shadow” services as they are two separate companies.
I invite you to contact the Shadow support team in order to assist you in this process.
Thank you for your understanding.
In the meantime, I wish you an excellent day.
Your OVHcloud advisor.
^LaiM
OVHcloud bester Anbieter
OVHcloud ist der beste Anbieter wenn es um Domain, Server und Websites geht.
OVH hat auch einen sehr zuverlässigen Support und das Verwalten der Produkte ist kinderleicht. Ich kann OVHcloud einfach nur weiter empfehlen.
@OVHcloud weiter so!!!
17 de outubro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Simon,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Zahlungsverarbeitungsgeschwindigkeit verbesserungswürdig
Ich habe am 09.01 einen Server bei OVH bestellt.
Eine Zahlung per Kreditkarte war nicht möglich "Internal server error", also habe ich paar Minuten später Überwiesen. Wohlgemerkt von einem deutschen zu einem deutschen Konto.
Nachdem es seitdem heisst "Payment not received" habe ich mit der Hotline gechattet und den Überweisungbeleg übermittelt.
Dennoch hiess es dass es drei Tage dauern kann. Wobei mir die Mitarbeiterin nicht sagen konnte ob es Kalendertage oder Banktage sind.
Heute ist der 16. also glatte 7 Tage später und es heisst immer noch "Payment not received"
Das ist nicht das was ich erwarte
Es wird noch besser - heute ist nicht einmal die Hotline erreichbar. Es gibt nur einen unintelligenten Chatbot der auf die FAQ verweist und dann "Thank you for contacting OVHcloud" hinschreibt.
So was soll ein seriöser und zuverlässiger Hoster sein?
Ernsthaft?
16 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Chriss,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Sehr zufrieden
Bin bereits seit vielen Jahren zufriedener Kunde von OVH.
Kürzlich war ich erstmals auf den Support angewiesen, der mir direkt bei der Behebung meines Problems helfen konnte.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Leon,
Thank you for your 5-star feedback ⭐⭐⭐⭐⭐
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
Best regards,
Homéfa S.
Nice hosting provider with really good…
Nice hosting provider with really good special offers!
In the past i had mixed experience with OVH, but this seem to have changed in recent years.
Their special offers (especially Kimsufi dedicated servers) are one of the best or maybe event the best offers in the whole world.
Additionally they have a pro-active monitoring to resolve hardware issues when needed.
I'm using OVH starting from this year again and had no issues at all.
Can totally recommend the provider to anyone!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Patrick,
Thank you for taking the time to share this positive feedback about your experience with our dedicated servers.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Beste cloud provider die ik tot nu toe heb ervaren!
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laatst een incident op server, ovhcloud merkte dat, kreeg gelijk een mail dat een technicus onderweg was om te checken op server, nog nooit zo een goede support gehad. Bedankt OVH en raadt ze zeker aan!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Samuël,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback on your OVHcloud dedicated server.
We are delighted that you have appreciated the quality of our internet connection, the availability of our services and the value for money of our offers.
We are also proud of the responsiveness of our support team, who were able to intervene quickly to resolve the incident on your server.
We strive to always listen to our customers and offer them an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Wow, impressive customer support!
Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS13016488), that OVH was truly keen to resolve in 3 days. I am impressed, I must say it.
Such proactivity turns out to be like mental Aikido. We are going to be their customers on a long run. Thank you!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da OVHcloud - Germany
Hello Ovidiu,
A thank you for your message and for your loyalty since 2020!
We’re truly delighted to know that our team was able to handle your request with such care and responsiveness.
Your satisfaction means a lot to us, and we’ll keep doing our best every day to provide you with reliable service and quality support.
Thank you again for your trust and positive energy!
Best regards,
Dieynaba K.
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