Dear Elise,
We are disappointed by your review, which contains false and damaging claims that do not reflect the service you received or the way we handled your order.
You commissioned a bespoke business plan, which was delivered in full by our in-house team. This included:
• A full rewrite of all content, tailored to your business
• A detailed financial forecast built entirely from scratch
• Several pages of independent market research, specific to your sector
• A revised £60,000 funding model based on your figures
• A new wholesale revenue stream to support scaling
• An expanded marketing strategy
• A full risk assessment outlining key commercial risks
• Professionally formatted presentation aligned with your branding
This work was carried out over several days by experienced consultants in the UK, based solely on the material and guidance you provided. None of it was copied, reused, or outsourced. We do not use freelancers or third-party platforms. All work is completed internally by our team.
You made us aware that you had previously used another business plan provider before coming to us, which you were dissatisfied with. It is now concerning that similar allegations have been made again after receiving a comprehensive business plan and financials from us.
You were offered multiple opportunities to request a free review and to speak directly with your assigned writer. These were declined. You also said you would provide further information to support revisions, but nothing was received. Without any feedback, we were unable to make changes.
Instead, you threatened reputational harm unless a refund was given. Calling a business a scam when a full service has been delivered is not only false but may constitute defamation under the Defamation Act 2013. We take these statements seriously and have reported the review to Trust pilot. We reserve all legal rights, including the right to take further action.
We also note that a number of companies associated with you have been struck off at Companies House. While everyone is entitled to share their opinion, this context is important for others reading your review.
That said, should you wish to provide specific feedback, we remain open to reviewing the plan and making appropriate amendments at no extra cost. This offer has been made several times and still stands.
All the best,
Stephen