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------------About OzDesign Sofa-----------OzDesign Sofa is an international furniture company dedicated to bringing high-quality sofas to customers worldwide. Our mission is to make premium sofas accessible to people everywhere, combining exceptional craftsmanship, sustainable materials, and modern design. ----Customization and Made-to-Order----- We specialize in made-to-order and customized sofas, allowing customers to choose styles, colors, and materials that perfectly match their homes. Every piece is carefully crafted to meet high standards of comfort and durability. To ensure a smooth and reliable delivery experience, we partner with professional furniture logistics companies, providing secure and efficient shipping services internationally. -----------Customer Confidence ----------------- We understand that purchasing a sofa online is a big decision, which is why we go the extra mile to give our customers full confidence in their choice. Once your sofa is completed, we will send you detailed photos videos, allowing you to see the materials, design, quality, and craftsmanship before shipping. -------------------Customer Satisfaction------------ At OzDesign Sofa, customer satisfaction is our top priority. We value honest feedback and strive to continuously improve our products and services. Explore our collections and customize your perfect sofa at www.ozdesignsofa.com.--
Reino Unido
4,2
18 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I never right reviews, but its so hard to find trust a sofa on line especially with so many similar, soooo happy I chose my loopa sofa from here. Exactly as it looks online and super comfy. Was so nervous it would be a different colour or not be right but super happy. I recommend ☺️
These frauds they will cancel my order (I asked for the cancellation) but they have still taken money from my account and do not respond to emails anymore. I have reported this to the police and financial ombudsmen. They have not refunded anything as they have said.
Resposta de Ozdesignsofa
Hi Nezes,
About your emails
Our support team works within a 24-hour response window, and they actually replied about 4–5 hours after your first message with a full explanation of the cancellation process. We didn’t hear back from you after that, but you’re always welcome to contact us anytime — we promise we don’t bite, not even on Fridays.
About the refund
You requested a cancellation yesterday, and we processed the refund immediately on our side. Since the payment was made through Klarna, the actual speed depends entirely on Klarna and your bank. They usually need around 3–5 business days. Our dashboard shows your refund is already in progress on Klarna’s side.
If the funds still haven’t shown up by 9 December, just let us know and we’ll happily check again. We’re not here to keep your money hostage — we just want this sorted so everyone can stop refreshing their banking app every hour.
And regarding our company setup:
We are registered in the UK, and our production takes place in our own facility in Hong Kong. This information is clearly stated on our website. Many British brands manufacture internationally, and our structure is no different. We’re a team passionate about furniture, dedicated to creating high-quality pieces our customers can feel confident in.
If you need anything else, just let us know — we’re here and happy to help.
Customer service was a dream! They were so helpful and quick to respond to any questions I had and even customized the couch according to my wishes. They also sent me a video of my couch before it arrived and the packaging absolutely held up. The couch is great quality and exactly as pictured on the website. I have zero complaints and am so happy I took a chance to order from here. They also sent me free pillows and the quality is so nice. They're really hefty, which is perfect. Yes, shipping takes quite a while but it was definitely worth the wait.
Resposta de Ozdesignsofa
Hi Jo, thank you for sharing your experience with us!
So glad the sofa and the whole process worked out well for you. If there’s anything we can help with in the future, feel free to reach out!
Really good product to a fair price.
The customer service was incredibly responsive and nice. I was in touch with them directly via instagram messenger.
O have to reduce one point as shipping unfortunately took quite long. I had to wait almost 3 months.
Resposta de Ozdesignsofa
Hi Georg,
Thanks so much for sharing your experience. It really means a lot to us!
We’re so glad to hear you’re happy with the product and our customer service team. Regarding the wait time for shipping, we completely understand how frustrating the delay must have been. Since April, changes in tariffs and import rules across different countries have created unexpected hold-ups at several ports. Still, we know that’s not something customers should have to worry about.
That said, customer experience is always our top priority. We're actively working on improving our shipping process and timelines to make things as smooth as possible in the future.
Thanks again for your patience and support!
Best regards,
OZDESIGN SOFA Team
The team were super responsive and helpful with all my questions and helpful with all my questions. Delivery took a while, but it arrived earlier than I expected, and they kept me in the loop the whole time. Looks great in my space.
The sofa is super soft and so comfortable. Delivery to Germany took a bit longer, but the team was really helpful and kept me updated. The extra cushions were a nice surprise too!
The sofa looks even better at home. The olive colour goes so well with everything, and it's comfy to sit on. Delivery was smooth and I was kept updated the whole time. Very happy!
The sofa looks great and is comfortable. It arrived safely, but the box was reinforced with a wooden frame, which took some effort to remove.
I wasn't sure about ordering a sofa without trying it first, but the team made everything clear and were quick to respond to my questions. I love the sofa.
Wonderful customer service, no query left unanswered and very responsive to all emails. Great quality product that arrived quickly
Oz design kept us regularly updated on the making and delivery of our sofa. Very happy with the look and quality
Very happy with the order. Everything went smoothly, delivery was quicker than expected, and the chair itself is well made and comfy.
Excellent customer service. We ordered the Boulder Sofa for our new home but needed to delay shipping by one month. They ensured that our sofa was shipped at the perfect time. Very reliable.
Been using the Luna Modular Sofa for a month - super comfortable and worth every penny!
Ordered the Lona Sofa Bed in Jan and received it in about two months. It was definitely worth the wait! Our whole family loves it—it’s super comfortable and looks great in our home. Very happy with my purchase!
I had my eye on this sofa for a while, and with so many similar options out there, I did a lot of homework before making a decision especially after a past online scam left me very cautious. I compared a couple of other shops, but OzDesign Sofa really stood out. They answered all my questions patiently and efficiently, which made all the difference. I wanted my ottoman in a custom colour different from the sofa, and they were super helpful, sending photos and videos to help me choose the right fabric. They kept me updated with shipping info, and after about two months, my sofa arrived. The quality is amazing!! I absolutely love the fabric. This was the best furniture shopping experience I’ve ever had! So I highly recommend them!!!
We didn’t get to see this sofa in person and were a bit hesitant at buying online but glad we did it is a very beautiful sofa, great fabric, very comfortable.
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