Ozone Coffee Avaliações 

208
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Acme cups I ordered from Ozone Coffee are perfect! They retain the heat, They're comfortable to hold and really enhance the coffee experience. Ozone were very quick, efficient and communication wa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it). Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Used to be a great coffee company but, since the takeover by Ozone Coffee it is not the company it used to be. Don't get me wrong, the coffee quality is OK, but it no longer hits the heights it di... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week. Particularly good to see much more... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Atacadista de Café
  3. Fornecedor de Cafeteiras
  4. Loja de Café
  5. Venda de Café

Escrito pela empresa

We’ve always gone the extra mile to bring new coffee experiences to our customers. The coffee world can sometimes feel a little complex, but we pride ourselves in making specialty coffee enjoyable for everyone. Whether you’re a connoisseur or newbie, a single origin expert or a blend enthusiast, we’re always here to share the wisdom we’ve gained over the past 25 years and help you discover new coffees and classic favourites along the way. Because for us, the detail is where we thrive. From our long-term, transparent relationships with farmers to our detailed flavour descriptions and how we strive to roast each coffee perfectly for you. It’s how we get to excellence in everything we do and what drives us to continue sourcing remarkable flavours from every corner of the world. Responsible Sourcing: We source from world-class producers who are paving the way for more sustainable and ethical coffee production. Producer Relationships: Our long-term, transparent producer relationships around the world enable us to bring you an ever-changing variety of incredible coffee. Flavour: We’re unapologetically obsessed with the flavour and variety that can be found in specialty coffee, and we travel the world in search of the most exciting and diverse range. World-Class Team: You can think of Ozone’s team of experts as your friendly coffee guides. We’re here to help you discover great coffees, wherever you are on your journey. Welcome to Ozone - the home of your Ultimate Coffee Host. Let’s brew this.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

208 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(208)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Mega Coffee

Having used Hasbean for 2 years I can definitely recommended. The coffee on offer is superb and always roasted to order for maximum freshness. Brilliant customer services as well as very prompt delivery. 10/10

15 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much Nick :) Really appreciate your recommendation and review!

Avaliado com 5 de um total de 5 estrelas

Surely the uk's best company- and best coffee?

Hasbean is an example of how all companies should be run... in 5 years ordering from them, pretty much monthly, I can't fault a single order. Every time, the most delicious coffee has arrived bang on time. (Ok, so there was once that Royal Mail lost a package- but hey- it's Royal Mail- what do we expect? And in that case- Hasbean resent my order immediately.)

I would suggest that all the CEOs of all large crap companies such as BT, Virgin media, British Gas, NPower- actually all the energy companies- should be sent to Hasbean as trainees, to learn how a company should be run.
Hasbean know how to do customer service, always there with a prompt reply and friendly mail if you need it.
With light hearted mails and videos, they seem to generate customer engagement and loyalty which, at least in my case, has become slightly obsessive. I won't buy coffee from anyone else.

But mainly- they know their product and sell the best. With every bag of coffee, you not only know what variety it is and how it was processed- you know the name of the farmer it came from. It's like fairtrade, but without all the sanctimonious bleating about it.

I have seen on a couple of forums that their coffees are not to everyone's taste, but those comments are usually from people who enjoy Starbucks one-note, throat-burning, cremated blend. Hasbean coffees are roasted to bring out subtle and complex flavours. Every coffee I've bought from them has been delicious, but some have been outstanding- and I'm not sharing my tips on which they are, because stocks are always limited and I don't want them to sell out.

I can't recommend this company highly enough.

15 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thank you so very very much for the lovely review, recommendation and kind words Gareth! So nice to hear how much you really value all the time and effort we put into things and that you're super happy with everything we've been doing over the past 5 years! :)

We couldn't possibly comment on Starbucks though, we're biased. ;)

Thanks again!

Avaliado com 5 de um total de 5 estrelas

Great consistent coffee from an awesome company

This review will follow a similar theme seen throughout others and with good reason!

Short and sweet - Consistently great tasting coffee, swift and polite customer feed back, awesome ethics!

I have been using HasBean for about 10 years now and I can honestly say I have never had a bad bag from them. HasBean have a great variety of coffee in from all over the globe. The team do a great job of sourcing incredible coffee and appear to support honest, fair and traceable supplies rather than any dodgy dealings and leaving people short. The subscription service, 'In My Mug' is a wonderful and informative coffee sub with regular videos and info on the bags you are receiving. Super easy to sign up and cancel as well. The customer service has always been really good, very polite and professional with swift resolutions. The equipment shop has a wide variety of items from brewing gear to merch to informative books on coffee. Honestly, the only negative thing I can say about HasBean is that they are so good you end up getting attached and missing out on lots of other local roasters because the results are always so tasty and consistent, why shop anywhere else! Couldn't recommend them enough.

15 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much for the kind words + recommendation Nathan! Really appreciate it, and super happy to hear how much of a fan you are :)

Thanks again!

Avaliado com 5 de um total de 5 estrelas

The best coffee co. around

I have been buying regularly from Has Bean for years. Their coffee is always superb, their communication excellent, and delivery fast. They have a amazing variety of quality coffee and, more than anything, it is clear the team care deeply about the coffee and the farmers who produce it.

15 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much :) Super happy to hear you're a fan of all we get up to out here in rural Staffordshire!

Avaliado com 5 de um total de 5 estrelas

I have found 'The' coffee roasting company…

I believe I have found 'the' coffee roasting company. The website is brilliant giving you lots of information about the process and the coffee.
My order included a hand coffee grinder as I have only ever bought commercial ground coffee in the past. Following the instructions on the website I have ground my coffee to use in my French press and weighed correctly... my 1st cup I have to say was the best tasting coffee I have had for a long time....
Sorry guys you have me as a customer for the rest of my life....
Well done

14 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much Tim :) Glad to hear you're getting on with your hand grinder + reaping the tasty benefits of that suuuuper freshly ground coffee!

Avaliado com 5 de um total de 5 estrelas

Fast & Excellent Quality

I placed my order late on Sunday night, the bad boys were roasted to order on Monday morning and in the post by lunchtime, arriving at my door on Tuesday. Cant fault the service and the beans are damn good too.

13 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much Euan! Glad to hear your coffee arrived super speedily + that it's good and tasty! :)

Thank you for the kind words + review :)

Avaliado com 5 de um total de 5 estrelas

Amazing Customer Service

While Royal Mail are backed up and my deliveries are delayed by almost a month, Hasbean have provided amazing customer service in resending my items multiple times, now trying a third delivery via a different courier.

As my items were only sent today I obviously haven't yet received them, but I can't fault Hasbean at all and would definitely use them again :)

11 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thank you so much for the lovely review Simon! Sorry to hear about all the RM delays, but super happy to hear our team have been stars + doing everything they can to get your order to you :)

Avaliado com 5 de um total de 5 estrelas

The best coffee you will find on the planet

I have been using HasBean, probably for about 5 years consistently now. They are simply amazing! The best coffee you will find on the planet. I used to use them for good quality coffee for my coffee press machine I used to have, then I bought a barista sage and now religiously use them for coffee beans for my machine. I love how each review of the coffee gives a really good description of how the coffee will taste and it has always been pretty accurate. I also love how they provide details of the grower and often their families so you can see exactly whose beans you have bought. Their delivery could be a bit faster, but I really don't mind as I know I am getting freshly roasted beans.

11 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thank you so much Simon! So happy to hear you're such a fan! Thanks for the lovely review :)

Avaliado com 5 de um total de 5 estrelas

Happily back after 6 years in Australia

So I was a loyal customer from HasBean's early days until 2014, when I moved to Australia - Melbourne - great coffee there too! Have just returned to the UK and one of the first things I did was reactivate my HasBean account and order four bags in anticipation of my beloved coffee machine arriving by container this week together with all our other stuff. Delighted HasBean is still around and going strong - and happy to recommence buying the best coffee in the land!

5 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much Stephan! So nice to have you back :)

Thank you for the lovely review and for being such a long time fan of what we're doing!

Avaliado com 5 de um total de 5 estrelas

Particularly good to see much more variety of regions, 3 from Asia, 2 from Africa and 22 from the Americas as

Just getting to the bottom of our first of two bags of coffee, and very impressed. So impressed, we've just taken out an annual subscription - a bag a week.

Particularly good to see much more variety of regions, 3 from Asia, 2 from Africa and 22 from the Americas as I write and hopefully some new ones soon too.

Would be good to see the only European coffee plantation on the list too - San Pedro, Gran Canaria ;)

5 de janeiro de 2021
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much for the lovely review Phil + great to hear you've nabbed an annual subscription too!

There will definitely be some new and exciting coffees soon too so something to look forward to this year :)

Avaliado com 5 de um total de 5 estrelas

Super-fast delivery, even during Covid Christmas

Ordered just after the Christmas delivery cutoff on 23 Dec, but my order was still dispatched on 23rd and arrived on 24th, thank you!

The coffee itself is always excellent with loads of interesting flavours rather than being roasted to a crisp.

30 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much for the review and kind words :) We do our best to get things roasted + posted out as soon as we can so super happy we were able to sneak your order out before the Christmas shutdown + that you're loving the coffee itself!

Avaliado com 5 de um total de 5 estrelas

A love story for the ages

I was in Edinburgh with my (now) wife, when I went into a coffeehouse (BrewLab) and noticed that they used a brand with a quirky name, “hasbean.” The coffee was so great that I decided to give them a try when back in London.

That was in 2014 and I have been a loyal customer since. I have changed flats and coffee machines, yet the beans remain the same...hasbean.

Not only is the coffee really good and well priced, the customer service is also top notch - whenever I had any issues with delivery (happened only twice in 6 years: once my fault, and the other Royal Mail’s) they would overnight a replacement no questions asked. (Sneaky) Steve’s emails are also a big plus.

Hasbean is one of my favourite businesses ever (really not an exaggeration.) They provide an amazing service and product and they have always been very consistent.

Highly recommended if you’re looking for a new supplier of quality coffee (or not.)

23 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

I've been shopping with them for a few years now, always a great service and high quality products.
The delivery was fast even before xmas and I have received the items well packed and undamaged. The drinking chocolate is a family favourite now.

20 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Hasbean Coffee!!

The service is always prompt and efficient, letting you know each step of the delivery. I love the variety and quality of the coffees and personally see them as good value for the quality you receive. Love them!

18 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thank you so much for the lovely review and kind words! :)

Avaliado com 5 de um total de 5 estrelas

Consistently great coffee

Consistently great coffee. Excellent choice across all the seasons and regions. Very useful educational resource on brewing methods. Just simply the best - I have been a customer for over a decade and just keep coming back for more.

17 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much Keith! :)

Avaliado com 5 de um total de 5 estrelas

New coffee customer with Hasbean.

I had Hasbean coffee way back and loved it. Since then been very disappointed with other coffees. (Shop ceased selling it).
Contacted Hasbean, Katie brilliantly helpful in suggesting coffees I might like. Ordered 15.12 order arrived 17.12. Despatch and delivery 1st class.
So impressed by customer service. Cannot wait to sample coffee . Many thanks. Penny

17 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much for the kind words Penny :) Enjoy the coffee!

Avaliado com 5 de um total de 5 estrelas

Hasbean - My Coffee Supplier since 2012

I have been buying my coffee from Hasbean since 2012 with a "surprise" subscription coffee every month along with 2 or 3 top bags from their offerings. The service is always great and the very few support issues immediately sorted out.
The coffees are always top quality ( the odd one not to my taste but far and few between) and always a great selection. And as for my favourite ... I'm not saying but i've just ordered two bags the moment it came back into stock this year!

16 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Hi Steve,

Thanks so much for your kind words + review :)

Could the favourite possibly be the Balmaadi? ;)

Avaliado com 5 de um total de 5 estrelas

Nobody Does it Better

I've been buying from HasBean for years, since the operation was much smaller, and you got the name of whoever packed your coffee printed on the bag. Despite now being a much bigger operation than back in those days, the service level has never dropped one inch.

Steve may not answer all the emails nowadays, but his team give exceptional service and the coffee is just a million miles better than you'll get anywhere else. Does that mean there might be a premium to pay? In some instances yes, but not all. And nobody should ever have to apologise for the fact that quality costs. If you're serious about coffee, HasBean are the only game in town. I genuinely can't recommend them highly enough.

15 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Hi Al,

Thanks so much for the lovely words, review + recommendation :) so nice to hear from such a long-time Hasbean fan!

Life is too short for bad coffee ;)

Avaliado com 5 de um total de 5 estrelas

Brilliant Coffee and Customer Service!

I have been a Hasbean customer for a few years now - incredible selection of coffee which is always high quality. Customer services is fantastic and in the rare occasion of any problems they're always happy to help and ensure the order is fulfilled. Highly recommended!

9 de dezembro de 2020
Avaliação não solicitada
logotipo da Ozone Coffee

Resposta da Ozone Coffee

Thanks so much for the review + recommendation Alex :)

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