Chinese products.Bad customer service !
Chinese products.Bad customer service !
I would rather buy from domespaces.
12 de março de 2024
Avaliação não solicitada
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Detalhes da empresa
Escrito pela empresa
Since 1980, we have been designing award-winning shelters that are engineered to be energy efficient, easy to erect, and exceptionally durable. As the leading manufacturer of geodesic domes for over 40 years, we are committed to the most efficient and elegant architectural solutions. We are a family owned and operated company based out of Ashland, Oregon. Our portable domes are used all over the world for personal, corporate, and community purposes. Each dome type can be customized, offering an unlimited potential for creativity.
Informações de contato
585 Clover Lane #3, 97520, Ashland, Estados Unidos
- (541) 488-7737
- pacificdomes.com
2,9
Bom
9 avaliações
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Love my dome!
Pacific Domes is a great company and they have an amazing product. I would not buy a dome anywhere else. I am extremely impressed with the quality and engineering of the dome. Their staff is also super nice and helpful. Andrew, my sales person, has answered all my questions throughout the process from order through construction. Which brings me to my one criticism: I had a LOT of questions--because their manual is outdated and incomplete.
I am not a carpenter and building a dome is an exacting process. There are tricks to getting it right from the start that will save much time and frustration later, but the manual does not reveal these tricks, such as calculating everything precisely from the center. So be ready to think each step of the process through carefully, or hire a pro. That said, if you do think it through, it is gratifying to build it yourself. If you do your math, it will miraculously turn out right. I have to say, I'm in awe of the engineering behind the dome kits, because their math is impeccable.
One other thing: I'm in the Puget Sound area. We have lots of moisture in the air. It's winter right now, which is cool and wet, and I'm noticing a lot of condensation in the dome at night. This is not Pacific Domes' problem; it's nature. I'm going to install a dehumidifier and hopefully that will help. Even so, the dome is classy and beautiful, and I can't wait to start using it. Pretty sure the condensation issue will diminish as the weather warms.
Finally, I've also had a yurt, which I liked, but I prefer the cool aesthetics of the dome.
Review update: It's now nearing the end of February. Once I got the subfloor in, all condensation ceased. Really! I am not sure of the science behind it, but there's not been a drop of condensation since the subfloor went in. Just wanted to set the record straight on that. I have a moisture barrier under the subfloor, but that did not stop the condensation. It was the subfloor itself that did it.
23 de janeiro de 2023
Resposta da Pacific Domes
Hello Ajayan! Thanks for leaving a review for Pacific Domes! We're glad to hear that you're impressed with our dome kits and that our sales staff has been helpful throughout the process. We apologize for any inconvenience the manual may have caused. We know building a dome can be a bit tricky, and we want to make sure our customers have all the information they need to make the process as smooth as possible. We'll definitely take your feedback into consideration and work on updating and improving the manual for future customers.
We also understand that condensation in the dome during wet and cool weather in the Puget Sound area is not uncommon, we're glad you're considering installing a dehumidifier to address this issue.
If you have any further questions or concerns about the manual or the building process, please don't hesitate to reach out to us, we're here to help and make sure you have a positive experience with our product. Thanks again for choosing Pacific Domes!
The website is so informative
The website is so informative. It helped me dream of putting up a Dome. Purchase of the dome was generally good. My contact at Pacific Domes was very friendly and personable but at times she was unable to give me information regarding whether or not my payment was received, progress of the manufacture of it, etc. It is clear to me that Pacific Domes is in an expansion mode and is experiencing growing pains. They need to improve their internal communications. I can't speak to quality yet as I have barely opened the crates. They certainly were packed with care. Shipping was flawless. The dome was delivered 2 months early which is good but I'll have to wait until I get back from a trip before I can put it up. I'm so excited about doing so and several of my friends have volunteered to help without my asking. Thank you to Pacific Domes for making my dream come true!
22 de dezembro de 2022
Resposta da Pacific Domes
Hello Douglas! Thank you for taking the time to share your experience with Pacific Domes. We are glad to hear that our website was informative and helped you to dream of putting up a dome. We apologize if there were any issues with communication regarding your payment or the progress of the manufacture of your dome. We understand that Pacific Domes is in an expansion mode and we are working to improve our internal communications to ensure that our customers have a seamless experience.
We are happy to hear that the dome was delivered 2 months early and that the crates were packed with care. We understand that you will have to wait until you get back from your trip before you can put it up, but we are glad that you are excited about it and that your friends have volunteered to help.
We appreciate your patience and understanding during this process. If you have any further questions or concerns, please do not hesitate to reach out to us, we are here to support you.
Thank you for choosing Pacific Domes and making your dream come true.
Last summer I spoke with the guy in…
Last summer I spoke with the guy in Ashland and we discussed the options for the dome I wanted and I worked with him to get a discount for the engineering, and the packages arrived and I am looking forward to building the dome this summer!
1 de julho de 2022
Resposta da Pacific Domes
Hello Larry! Thank you for sharing your experience with Pacific Domes. We are glad to hear that you had a positive experience speaking with one of our representatives in Ashland and that you were able to work with them to get a discount for the engineering of your dome. We are happy to hear that your packages have arrived and that you are looking forward to building your dome this summer.
If you have any further questions or concerns regarding the building process, please do not hesitate to reach out to us. We are here to support you and ensure that you have a positive experience with our product.
Thank you for choosing Pacific Domes.
Lack of Communication
The lack of communication from Pacific Domes was extremely frustrating. I had to wait for the FedEx notification to know when things were going to be shipped. I sent multiple emails that went unanswered. Parts of my shipment arrived 2 months after the initial shipment with no communication that I was still awaiting pieces, I had to email and ask if everything was shipped. On the whole I am very disappointed in the customer service for a product that I spent thousands on.
13 de setembro de 2022
Resposta da Pacific Domes
Hello Maggie, we apologize for the lack of communication you experienced during your purchase with Pacific Domes. We understand that poor communication can be extremely frustrating and we apologize for any inconvenience it may have caused. We strive to provide excellent customer service and it appears that in your case, we fell short of our goal. We will use your feedback to improve our communication and customer service.
We are sorry that you had to wait for the FedEx notification to know when your shipment was going to be shipped, and that you didn't receive a response to your emails. We understand that receiving parts of your shipment 2 months after the initial shipment without any communication can be frustrating. We apologize for the inconvenience caused and we will ensure that this doesn't happen again in the future.
We apologize for the disappointment you have with our customer service and we will do our best to make sure your experience with us is as positive as possible. We want to make sure that you are satisfied with our product, please reach out to us if there is anything we can do to help.
Andrew was my sales contact person and…
Andrew was my sales contact person and he was great at communicating along the way. I always got a reply to my emails and call backs to voicemails.
No surprise that there were delays in production due to supply chain and labor issues but I have my dome now. The dome was shipped and arrived and beautifully packed in two 4’x4x’4’ boxes and two pallets. The quality of the dome looks amazing. We plan to build the dome in spring 2023 so more to report then. But for now I would not hesitate to work with Pacific Domes again!
30 de outubro de 2022
Resposta da Pacific Domes
Hello Minden! Thank you for your positive feedback regarding your sales contact, Andrew, and his communication throughout the process. We understand that there can be delays in production due to supply chain and labor issues and we apologize for any inconvenience it may have caused. We are glad to hear that your dome was shipped and arrived in good condition and that you are pleased with the quality of the dome.
We appreciate your understanding and look forward to hearing about your experience building it in Spring 2023. We are committed to providing excellent customer service, and we are glad that you would not hesitate to work with Pacific Domes again.
If you have any questions or concerns in the meantime, please do not hesitate to reach out to us. We are here to support you and ensure that you have a positive experience with our product. Thank you for choosing Pacific Domes.
Good to strong customer service.
Good to strong customer service.
Elki
Shediac NB
Canada
17 de junho de 2022
Resposta da Pacific Domes
Hello Elki! Thank you for your feedback regarding your experience with Pacific Domes' customer service. We are glad to hear that you had a good to strong experience with our customer service team. We appreciate your support and we will continue to work hard to provide the best service to our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to support you and ensure that you have a positive experience with our product.
Thank you for choosing Pacific Domes.
Brittany was very helpful with my Dome…
Brittany was very helpful with my Dome purchases.
13 de abril de 2022
Resposta da Pacific Domes
Thank you Douglas for your support with Pacific Domes! Brittany is a fantastic sales representative that we are truly lucky to have with us!
Quality product, perfect for so many uses
We were looking for a quality product that we could use at some property we have that could be used as a tiny home of sorts. Pacific Domes met and exceeded our needs with size, quality, and functionality. Installation was pretty easy and the instructions were clear and easy to follow. We bought the 12’ tall dome. I would recommend their products and we may purchase another one for a different location.
11 de abril de 2022
Avaliação não solicitada
Resposta da Pacific Domes
Thank you for supporting Pacific Domes! We were all very excited for you to receive your Dome. We'd be more than happy to help you out for you next future Dome Home!
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