Ik kreeg duidelijk bericht wanneer die zou worden bezorgd maar ik was niet thuis, maar toen ik aankwam bij me appartement lag het paket rustig in de hal op mij aan het wachten op de grond. Terwijl hij... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Snelle en vriendelijke bezorger. Nog eens duurzaam op de fiets. Enige is wel dat de tijdsindicatie van bezorging heel breed is, handiger zou zijn in realtime volgen of een betere indicatie van ochte... Ver mais
A empresa respondeu
Ik kreeg keurig bericht via de mail wanneer het pakketje bezorgd zou worden met de mogelijkheid een andere datum te kiezen , wat ik ook gedaan heb. Pakket kwam op aan gegeven dag en tijdstip,dat was p... Ver mais
A empresa respondeu
Vandaag zou mijn pakket volgens de mail en track and trace bezorgd zijn en nergens een pakketje te vinden. Buren gevraagd, om het huis gezocht en in de brievenbus past het niet en dus raadsel waar mij... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We ship parcels extremely fast and sustainable to your front-door! We aim to make your delivery experience amazing and make you smile with every parcel we deliver.
Informações de contato
Mr. Treublaan 7, 1097 DP, Amsterdam, Holanda
- support@packaly.com
- packaly.com
Het pakket werd keurig bezorgd door een…
Het pakket werd keurig bezorgd door een vriendelijke medewerker, niets negatiefs aan te merken.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Jose, dat horen we graag! Bedankt voor je review!
Resposta da Packaly
Hi! Dank je wel voor de mooie review. Veel plezier met je pakketje!
3 dagen later dan gepland en open…
3 dagen later dan gepland en open bezorgd, dus broek, papier en doos lag op de deurmat.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Daniella, dit is niet de bedoeling! Wij hebben je inmiddels ook benaderd via klantensupport. Wij pakken dit graag verder op.
Resposta da Packaly
Hi Sophia, how nice to hear! We are going to pass on the compliments to the courier, thanks again! Enjoy the package!
Pakket nooit aangekomen
Pakket nooit aangekomen, maar wel een ontvangstbevestiging ontvangen. Het was gisteren slecht weer dus ik had al zo mijn vermoedens, deze blijken inderdaad te kloppen en mijn pakket is onvindbaar
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Oh nee! Heb je al contact opgenomen met ons support team? Wij helpen je graag verder zodat we kunnen achterhalen waar het pakket is bezorgd. Je kunt contact opnemen via support@packaly.com.
Resposta da Packaly
Linda, dank je wel voor het achterlaten van deze mooie review!
Duidelijke communicatie en aardige…
Duidelijke communicatie en aardige bezorger.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Lejla, wat fijn om te horen! Geniet van je pakketje!
Pakket bezorgd
Hi packely,
Dankzij Anne en Anouk
Is mijn pakket eindelijk bezorgd
Thxx…
Hopelijk is dit laaste keer!!
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Naima, dank je wel! Wij zijn blij dat het pakket uiteindelijk bezorgd is. Veel plezier met je pakket en jij bedankt voor je geduld.
Not a trustworthy company & staff
It’s frustrating to deal with such an unreliable delivery service. Today (Sept 30), I received an email saying my package was delivered, but I haven't received anything. I contacted Zara and Packaly’s customer service. Zara’s representative, told me the system shows the package as delivered, but it’s possible they marked it as delivered even though it hasn’t been and I must wait 48 hours. That explanation doesn’t make sense to me, and this isn’t the first time I’ve had issues like this with packaly, unfortunately. My T & T number is: 069773777262
It’s disappointing that Packaly doesn’t seem to care where they deliver packages as long as they mark them as delivered. It shows to me that PacakIy staff is very irresponsible and the company doesn’t care about their clients, therefore they treat them very badly! I find this extremely unprofessional, and because of repeated issues, I will no longer use Packaly for any future deliveries.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi! Thank you for your message and we sincerely apologize for the situation regarding your package delivery. We understand how disappointing it can be, especially since this isn’t the first time you’ve experienced similar issues.
Please know that we’ve already initiated an investigation to find out what happened with your delivery. We will get in touch with you as soon as we have more information.
Once again, we’re sorry for the inconvenience, and we’re doing our best to resolve this as quickly as possible.
Geen service
Zonder te zeggen heeft de bezorger het pakket beneden neergezet en was al weg toen ik de deur boven open deed. Totaal geen service
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Sanne, Zou je ons alsjeblieft het PAC ordernummer kunnen doorgeven? Dan kunnen we dit intern verder oppakken. Het is belangrijk dat pakketten niet op deze manier worden bezorgd en we willen dit graag onderzoeken.
Alvast bedankt voor je medewerking!
Op tijd bezorgd en mijn opmerkingen…
Op tijd bezorgd en mijn opmerkingen meegenomen. Erg fijn!
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Fijn om te horen Sanne en bedankt voor het schrijven van de review!
Ken deze bezorgingsdienst niet.
Ken deze bezorgingsdienst niet.
Prima.
Hoe meer bezorgingsdiensten er zijn meer concurrentie en keuzes.
Als ik mijn pakket maar krijg👍🏽.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Airien, Fijn dat dit naar wens is bezorgd, bedankt voor je feedback en veel plezier met je pakketje!📦
Happy with the delivery
Happy with the delivery, it was within the time frame stated, delivered to the door with a friendly greeting. Many thanks Packaly!
27 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
You're welcome and thanks for sharing! We appreciate it! Enjoy your package.📦
Package left in the rain while not at home
We were not at home at the time of delivery. The package was left unguarded in front of the door in the rain.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Rianne, That is indeed not okay and not the way we normally deliver packages. Apologize for the inconvenience. Would you mind sharing your pac code with us so we can take this up further! Thanks in advance.
Nice experience
My package is delivered on time by very nice delivery man. He made my day with his smile! 😊 I like that they use bicycles as transportation, thumbs up for sustainability.
28 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi! Thank you for sharing. We appreciate this. Enjoy your package📦
2e keer dat mijn pakket in de verkeerde…
2e keer dat mijn pakket in de verkeerde straat is bezorgd
27 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Annemiek, Is het pakket wel terecht inmiddels? We zouden graag meer informatie willen, zodat we dit in de toekomst kunnen voorkomen, zou je meer details willen delen met ons?
Late or no info about delivery date.
Late or no info about delivery date.
Plus, the courier came at 21:00 when the kids were sleeping without any notice.
25 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi there! We are so sorry this happened, if you can share more information with us here or via support@packaly.com we will investigate what happened here!
Didn’t receive my package
Didn’t receive my package. Had to change my address and they confirmed it. But it’s lost. I’m very disappointed
26 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Lynn, We contacted you this morning to confirm the adres change in deed, if you have not received it please reach out to us again so we can start an investigation!
Everything perfect
Everything perfect. Right to your door. Friendly staff.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Thank you so much for sharing Paula! Enjoy!
Bezorging tot in de tuin
Positief: de updates over de verwachte berzorgtijd. Negatief; ik kreeg in de Zara app bericht dat mijn pakket was bezorgd, terwijl ik niks ontvangen had. Later vond ik mijn pakket verstopt achter een stoel in de tuin, in de regen.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Packaly
Hi Femy, Dat is niet de bedoeling als je dat niet hebt aangegeven, kan je meer details geven dan kunnen we dit verder oppakken!
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