PAOLITA Avaliações 

110
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing clothes & excellent quality Washable - perfect fit for me Totally brilliant from order to delivery Thank you I love Paolita

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous summer and resort wear brand. To visit the Notting Hill boutique and have Valentine’s attentive and knowledgeable help is a true shopping treat. Accessories from all over the wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Gorgeous prints and well made quality clothing. Everything that I have ever ordered from them looks exactly the same as it does on their website. Great company to deal with. No problems in terms of or... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I was really looking forward to receiving my Paolita swimsuit, as it is a beautiful and relatively high-priced piece. Unfortunately, my experience was a little disappointing. Firstly, the deliv... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina
  2. também em
  3. Design de Moda
  4. Loja de roupas de banho
  5. Loja de Roupas de Praia

Sobre PAOLITA

Escrito pela empresa

At its core, Paolita is a brand ushered by both an insatiable desire to travel the world and an absolute necessity to look effortlessly chic while doing so.

The brand takes inspiration from the multicultural buzz of London, the laid-back lifestyle of Greece where Anna-Paola grew up, and the warmth and spirit of South America.

Each of our prints is meticulously hand-drawn at our studio over many months and printed onto our fabrics. The shapes and styles of the swim and resort wear are designed to be flattering, sophisticated and timeless. Items that women can wear and love for years to come.

Over the years, Paolita has developed a loyal following of women looking for something completely unique, where the artistry that is integral to this brand shines through. With each new collection there is a changing story, a different creative vision and since no patterns are ever repeated, a dazzling new selection of prints.

The brand has become synonymous with print, and yet our classic shapes in block colours are sleek, stunning and true to our ethos, which is to always make the woman wearing Paolita feel beautiful.

Paolita represents a timeless effervescent luxury, an escape from the routine, and a global language of dressing that stays true to the woman who wears it. Ultimately, our hope is that women who wear Paolita feel fulfilled and empowered because they own their beautiful escape, their colourful adventure and, most importantly, their story.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

110 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(110)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service, fast delivery and beautiful products!

19 de novembro de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the feedback! We're happy to hear that you love your Paolita pieces :) !

Paolita team

Avaliado com 5 de um total de 5 estrelas

Great prints

Great prints, hreat quality, great service

18 de novembro de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the feedback! We're happy to hear that you love your Paolita pieces :) !

Paolita team

Avaliado com 5 de um total de 5 estrelas

love everything about them!

I ordered bikinis and dresses with delivery to the EU, I returned a few pieces and had contact with customer service.
Everything was perfect!

First of all: The products were simply amazing. I had ordered bikinis for thousands of Euros from other brands before and sent everything back because they cut in even though I went one size up. Every single piece I ordered from Paolita fit and I did not size up. After one beach holiday they still look fabulous.

Delivery to EU went absolutely smooth. Everything was sent from Bulgaria. If needed, they will transfer the goods from UK to Bulgaria before sending to the customer so that there will not be issues with customs.

I also had to return a few things. I ordered more than my budget allowed because I did not expect all pieces to fit so well. I was really sad I could not keep everything. Return to Bulgaria and refund went quick and absolutely issue-free.

Lastly, I had contact with Paolita customer service as I was worried about the refund - in hindsight absolutely not needed. They replied same day or next day, a real person, no bot, and were super helpful. For another order they even found me a dress that was sold out online in one of their stores and made it available for me to purchase online.
The customer service experiences was one of the best I have ever had.

21 de outubro de 2024
Avaliação não solicitada
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Resposta da PAOLITA

Thank you so much for the positive feedback! We always try to do whatever we can to help :).

Paolita Team

Avaliado com 4 de um total de 5 estrelas

Beautiful pieces and the fitting is…

Beautiful pieces and the fitting is very nice. The only shortcome is UPS made me pay around £120.

18 de outubro de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the feedback. We are happy to hear you found the pieces beautiful and fit well.

Paolita Team

Avaliado com 5 de um total de 5 estrelas

a rare shopping experienc

It was a rare shopping experience for me as Anthony (I hope I remember his name correctly) was the best sales assistant I have ever met and I’m nearly sixty! I browsed without interruption, tried on a few pieces and Anthony decided that the buttons on my trousers I had tried on needed adjusting so took them all off and adjusted them for me! That is service!!
I’ll be returning.

5 de outubro de 2024
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Resposta da PAOLITA

Wow, thank you so much for such a lovely review! We agree, our team in store are lovely :)

Avaliado com 5 de um total de 5 estrelas

High quality, stunning clothes, great team

High quality, very original prints and super stylish cuts. Very responsive and helpful team when i contacted them by email re sizing. Beautiful beautiful clothes!

23 de setembro de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the positive feedback! All our prints are hand drawn by our team, so they’re always unique! :)

Avaliado com 1 de um total de 5 estrelas

2 weeks is too long

I get my order today after almost 2 weeks. I pay a lot of shipping and you should send for this price with courier like UPS. But you send with normal post and it comes be greek post Elta. Also the packaging of the bikini should be in a bag for this price range and label. That's why I'm not satisfied and wouldn't order again.

9 de setembro de 2024
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Resposta da PAOLITA

Hello! Thank you so much for the feedback. In reviewing your order it appears to have arrived within our defined delivery window for European orders. While we always strive to get things to our customers as quickly as possible, because of Brexit we have to sometimes move stock between our UK and EU warehouses which is why it can take up to 10 working days to arrive into EU.

Again, thank you for the feedback. We will continue to do our best to deliver for our customers.

Paolita team

Avaliado com 5 de um total de 5 estrelas

Excellent

First time I've used this service. It was a very good experience. The product is very high quality and the service was fast.
I'm very happy with my purchase.

2 de setembro de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the feedback! We're pleased to hear that you were happy with your purchase. :)

Paolita Team

Avaliado com 3 de um total de 5 estrelas

First time I have ordered from Paolita

First time I have ordered from Paolita. Service was good, delivery prompt. I thought £7 delivery charge within the UK from London to Fleetwood was a bit extreme for a dress.

Item ordered was a summer dress for holiday. Pretty pattern but I felt it was also overpriced (even in the sale) for what it was. The material felt fairly cheap and fairly flimsy, the quality was not what I expected. I would of definitely returned the dress if I didn’t need something for holiday. I doubt I would wear this back home in the Uk due to the quality was not what I had expected. Little bit disappointed probably could of bought something better on the high street. Although on a high note the pattern was lovely.

21 de agosto de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you for the feedback! All our prints are hand drawn in house by our design team, so we're pleased to hear that you found the pattern lovely.

Regarding the quality of the material, we work hard to source very high-quality cottons. The particular dress you purchased was a light-weight cotton intended for warm, summer weather. We are always striving to deliver the highest quality product we can, and as a small business we invest a lot of resource in doing this. I will provide this feedback to our design & production team so that they can review this particular fabric with our fabric suppliers.

Thank you again for the feedback. As a small business, it is incredibly valuable is we work to deliver on our goals.

Paolita team

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service - fast and effective!

22 de agosto de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you for the kind words! We’re so happy to hear that you were happy with your experience.

Paolita team

Avaliado com 5 de um total de 5 estrelas

I love the Notting Hill shop

I love the Notting Hill shop, was looking for a gift for my girlfriend and staff were really helpful to find me the right gift

16 de agosto de 2024
Avaliação não solicitada
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the positive feedback! We hope your girlfriend loved her gift.

Paolita team

Avaliado com 5 de um total de 5 estrelas

Friendly and quick customer service

Friendly and quick customer service, and such a beautiful well crafters product. My wife was thrilled with this gift

5 de agosto de 2024
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Resposta da PAOLITA

Thank you for the positive feedback! We are so pleased to hear this.

Paolita team

Avaliado com 3 de um total de 5 estrelas

Dresses arrived so crushed I couldn’t…

Dresses arrived so crushed I couldn’t judge them. Kept 1 out of the 2

31 de julho de 2024
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Resposta da PAOLITA

Hello - thank you for the feedback. We are glad that you are mentioning this to us so that we can raise the issue with our 3rd party logistics partner. We have strict processes with them when it comes to fulfilling our online orders - items should never arrive crushed.

Paolita team

Avaliado com 5 de um total de 5 estrelas

Excellent product and service!

Excellent product and service!

26 de julho de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you so much for the kind words! We're happy to hear you loved our products and service. We hope you enjoy them!

Paolita Team

Avaliado com 1 de um total de 5 estrelas

Still not received my dress 😕 hoped to…

Still not received my dress 😕 hoped to wear at weekend

24 de julho de 2024
logotipo da PAOLITA

Resposta da PAOLITA

Thank you for the feedback. We apologise that the dress was not received in time for the weekend!

We work with our 3rd party logistics partners to deliver packages as quickly as possible! In reviewing your order details and tracking information it appears that the dress did arrive within the delivery timelines outlined on our website for standard delivery.

We hope you love your dress. If you have any other questions, please don't hesitate to reach out to us.

Thank you

Paolita Team

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