We did finally get full refund for the part. So PartsHNC did right by us. However, it did take too long. Something that should have been reimbursed withing 1-2 weeks took months. I strongly recommen... Ver mais
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Veja o que dizem as avaliações
On first order all items were accepted as purchased. Shortly after payment for shopping cart items, a representative reached out and call to inform one of the items is out of stock. Asked when it may... Ver mais
A empresa respondeu
The website was OK and ordering was easy enough. Although the blower module works the blower motor only has one speed instead of the variable it had before. The new module is a replacement part as the... Ver mais
Received pump, after a week, was hoping for overnight delivery, which is what I paid for, but was informed item was lost. When pump did arrive it was exactly as advertised. Just waiting on shipping re... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
700 Nicholas Blvd, 60007, Elk Grove Village, Estados Unidos
- +1 866 773 0907
- contact@partshnc.com
- partshnc.com
3,9
Muito Bom
223 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Short delivery time
25 de março de 2026
Fast delivery and reasonable prices
25 de março de 2026
The part doesn't fit
3 de abril de 2026
Scam company that sells defective…
Scam company that sells defective parts! We bought a $300 part from them, it didn’t function, and called them to return. They asked for us to send it to them (for $40) then said because we plugged it in they would not refund. 100% a scam company that will repackage the broken product to you and refuse to issue a refund. It looks like several have had an identical experience.
Reply to their reply: it was a correct part for the unit, it was just defective. It appears this is part of the game. Just to be clear, the part was bought for $300, sent back at our (customer) expense for $40 and now they’re refusing a refund and gaslighting. Guarantee they will resell this bad part! Reviews are full of this issue happening over and over.
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Partshnc
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating situations like this can be.
After carefully reviewing the order details, we found that the issue with the part was due to it being incorrectly ordered and installed in a unit it was not compatible with. Because of this mismatch, the part was unable to function as intended. Our team provided a detailed explanation of these findings, along with all relevant information, to Cindy Wilson on 04/01/2026 to ensure full transparency.
We always aim to support our customers in selecting the correct parts and are happy to assist with compatibility checks before purchase to help avoid situations like this in the future. Your satisfaction is important to us, and we’re here to help whenever needed.
Thank you again for your feedback, and we hope you’ll consider giving us another opportunity to assist you in the future.
Furnace replacement control board
Item description and info was accurate, and competitively priced. Shipping speed was fantastic! A+
25 de março de 2026
Resposta de Partshnc
Thank you for your fantastic review! We're glad the control board met your expectations and arrived quickly. We appreciate your support and look forward to helping you again soon!
excellent support
9 de março de 2026
Avaliação não solicitada
Resposta de Partshnc
We truly appreciate your feedback! Glad our support met your expectations. Your satisfaction is our priority, and we can’t wait to welcome you back for your next purchase.
Still haven't received my order
I ordered my part it says it shipped i ordered secondary air still have not received it.
23 de fevereiro de 2026
Resposta de Partshnc
Thank you for reaching out and for your order! We sincerely apologize for the delay you experienced. As mentioned in our email sent on the same day of your order, the part you ordered is currently housed in our Massachusetts warehouse. Unfortunately, severe weather in the area caused a temporary delay.
We’re happy to inform you that your part has been delivered to you on 03/02/2026. We truly appreciate your patience and understanding, and We’d be delighted to assist you with any future orders and look forward to serving you again!
Timely delivery and reasonable cost!
23 de fevereiro de 2026
Resposta de Partshnc
Thank you for your kind words! We're thrilled you found our delivery timely and pricing fair. We look forward to serving you again soon!
Don't use this company
It can't. This company caused me to be be 1 full week behind even after taking the order. Nothing up front said they needed Serial Numbers or Model Numbers and I ordered based upon the exact model of the commplressor I was looking for. Then they wanted me to forgo any warranty with no return. Then add a few more days to get my money back which they had illegally charged without anyhting being shipped. I will never order from these people again.
22 de fevereiro de 2026
Resposta de Partshnc
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration and the delay you experienced. That’s never the experience we want for our customers.
The reason we request the model and serial number of your unit is to help avoid any potential defective claims in the future due to compatibility issues. Compressors are a significant investment, and sending the wrong one can create even bigger delays and expenses for everyone involved. Since these units come at a high cost, ensuring compatibility helps protect both you and us from unnecessary losses.
We truly value every customer and aim to provide the correct compressors the first time. We hope you might consider giving us another opportunity to serve you better in the future.
Olivia
Olivia, was great to work with got great service and fast delivery I will order all my HVAC thru her from now on.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Partshnc
Thanks so much for your review! We’re glad Olivia delivered top-notch service and speedy shipping. We value your loyalty and look forward to your next HVAC order!
Easily found the needed parts
Easily found the needed parts, fast shipping but price was a bit steep.
25 de janeiro de 2026
Resposta de Partshnc
Thank you for your feedback! We’re glad you found the parts easily and received them quickly. We understand pricing concerns and appreciate your support hope to serve you again soon!
Poor Service, Misleading Pricing, and Zero Accountability
I had a terrible experience with PartsHNC and strongly recommend buying your parts elsewhere.
I ordered an inducer motor on a Sunday and paid extra for 2-day air shipping. Only afterward did I realize their shipping facility was about 30 miles from me. I called immediately to see if I could pick up the part instead — they refused, saying that wasn’t an option.
Shortly after, I received an email stating the sales price was wrong and I’d need to pay an additional $150. They told me I could cancel if I didn’t want to pay the difference, so I replied and cancelled the order. I then bought the same part from another vendor.
But then I got another email from PartsHNC saying the price was actually correct and the previous message was a mistake. I called again, reiterated that I wanted the order cancelled, and was told it was “too late.” This was at 8:00 AM Monday morning — less than 12 hours after placing the order, and before any FedEx confirmation had even been generated. They couldn’t provide a tracking number and kept saying I would receive it “within two hours.” None came that day.
Only late Monday evening did I finally get a FedEx notice that a label had been created — meaning the package hadn’t actually shipped yet.
Meanwhile, the other vendor I ordered from (SupplyHouse) cancelled my order instantly with no hassle at all — excellent customer service.
On Tuesday, PartsHNC emailed saying the part would arrive that day, and that they had put in a request to recall the shipment. I told them if it actually arrived, that was fine. It didn’t — the delivery date changed to Wednesday. Then Wednesday morning, I saw the part was returned to the shipper instead. After all this chaos, I had to place yet another order with SupplyHouse. When I explained the situation, they shipped the part to me at no charge.
That’s the difference between a reputable company and PartsHNC.
Do yourself a favor: avoid PartsHNC. The experience was full of inconsistent information, refusal to cancel an unshipped order, questionable pricing practices, and poor communication. There are far better suppliers out there — SupplyHouse proved that. Don’t make the same mistake I did.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Partshnc
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused.
We acknowledge that an incorrect pricing email was sent in error. Shortly after, our team contacted you to clarify that the message was a mistake and that the original price was valid. During that same conversation, we also explained that customer pickup was not available at the warehouse where the item was stocked.
Later, you contacted us requesting cancellation after placing an order with another supplier. At that point, the order had already entered the shipping process, which limited our ability to cancel it immediately. Our supervisor reached out promptly to explain the situation and, as a courtesy, we submitted a reroute request at our own expense to have the package returned to us.
Once the item is fully received back at our facility, our accounts team will process the appropriate refund as quickly as possible.
We truly regret that this experience did not meet your expectations. Your feedback is valuable, and we are actively working to improve communication and internal processes to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.
My order took five days to arrive after…
My order took five days to arrive after paying for an overnight delivery. I won't ever buy from this company again. My tenant had no hot water, so I had ro spend double the amount to get a plumber to fix the issue. There was no need for the part after I got it fixed. Let me know if I can get a full refund.
25 de janeiro de 2026
Resposta de Partshnc
Thank you for placing your order with us and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. Due to severe weather conditions, the carrier experienced delays affecting some shipments, including overnight deliveries. A delivery delay disclaimer has been displayed on our website for the past two weeks to keep customers informed.
We understand how frustrating this must have been, especially given the urgency of your repair, and we truly regret the impact it caused. While these delays were beyond our control, we appreciate your understanding and apologize again for the inconvenience.
Well to begin with I ordered the wrong…
Well to begin with I ordered the wrong part. We found that it was wrong before it was installed by checking it with a meter to verify the switch markup.
The problem started when I needed to return the part. It appeared this company does not have a standard return policy, because it took me multiple request to get the info to return the part.
They wanted the part to be tracked, so this also notified me when they received the part. It is now Jan 21 2026 and they received the part back Jan 9.
Each inquiry I have made more excuses are made for the when I may receive the refund. The last communication informed me that they need 3 to 5 days for their “inspection team” to inspect the part for signs if it was used or not. Then I was told the 3 to 5 days started from my last email inquiry. After the inspection is done they said they would notify me that the 8 to 10 days process to refund the card has started. To date no update has been received on the inspection or the refund process.
Bottom line! 30% restocking fee of a part that weighs under a pound. They are quick to send out the part ordered but they have a very slow and convoluted process to return. I will not use this company again.
If you decide to use them don’t make the mistake I did and order the wrong part.
21 de janeiro de 2026
Avaliação não solicitada
Resposta de Partshnc
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the frustration you experienced during the return process, and we truly appreciate your patience while the matter was being reviewed.
We’d like to confirm that the refund for your returned item has been fully processed. You should see the refunded amount reflected in your original payment method within 24–48 hours, depending on your financial institution.
While our inspection and return procedures are in place to ensure fairness and product quality for all customers, we understand that the timeline did not meet your expectations. Your comments have been shared with our team as we continue working to improve communication and efficiency in our returns process.
Thank you again for your feedback, and we appreciate the opportunity to resolve this for you.
We get a lot of parts from Partshnc
We get a lot of parts from Partshnc, always get them timely and often at the best price.
25 de novembro de 2025
Resposta de Partshnc
We truly appreciate your kind words! It’s great to know our timely delivery and pricing make a difference. Thanks for choosing us, and we’d be happy to help with your next order.
One of the second-guess me on the…
One of the second-guess me on the product I was wanting it’s not your job you sell a product I was wanting to buy it. You made it hard to do. I finally went to someone else.
26 de dezembro de 2025
Resposta de Partshnc
Thank you for sharing your feedback. We understand your frustration and would like to clarify our intention.
The part you ordered with us was a high-value compressor. As part of our commitment to customer satisfaction, we always verify the model and serial number to ensure the correct fit. After reviewing the details, we found that the compressor initially ordered is not a perfect match for your unit, so we recommended the correct compatible compressor instead.
This verification process is important because if an incorrect compressor is installed and becomes defective, the warranty claim would not be approved. Our goal is to protect our customers from unnecessary expenses, frustration, and future issues.
As per your request, we also cancelled your order and initiated a full refund. Our goal is not just to make a sale, but to build long-term trust with our customers.
We regret that this process felt inconvenient and appreciate your feedback. We wish you the best moving forward.
New OEM Part for 1/2 the Cost!
Found the part I needed for my AC unit for under half the cost that the manufacturer was selling it for. The part shipped out quickly.
As usual for me, all unexpected appliances tend to break at the worst possible times of the year. This one happened to break on Christmas Eve. Understandably it wouldn’t ship out until after the Holiday weekend and normally that wouldn’t be an issue during Winter, but here in the South it was a bit warm. Luckily we only had about 3 fairly warm days days (nothing a couple of box fans couldn’t solve) and then a good cold snap here in the South. The control board for the unit worked PERFECTLY. It was packaged very well and was in my hands within two normal business days.
I will for sure buy from them again if I run into anymore appliance issues. Couldn’t be happier. Thank yall!
26 de dezembro de 2025
Resposta de Partshnc
Thanks for the great feedback! We’re glad the control board arrived well packed, worked perfectly, and saved you money. We appreciate your trust and hope to serve you again.
Correct parts arrived as promised.
26 de dezembro de 2025
Resposta de Partshnc
Thank you for your feedback! We’re glad the parts arrived as promised. We appreciate your trust and look forward to helping you again in the future.
Quick response and actual overnight…
Quick response and actual overnight delivery just before holiday weekend. I placed my order after noon.
25 de novembro de 2025
Resposta de Partshnc
Thanks so much for your review! Happy to hear the quick response and overnight delivery worked out perfectly. We value your trust and look forward to your next order.
Not really happy
When I needed a part they sent it and charged extra shipping because I needed it fast, it was there. It happened to be the wrong valve though. Contacted help and they were clueless as what to do. I have texted and emailed the company to no avail. I was told returns were easy. But if they will not contact you it is not that easy. Guess I'm stuck with a valve that I can't use.
22 de outubro de 2025
Resposta de Partshnc
Thank you for your feedback. We regret the trouble you encountered with the valve and our response time. Your experience matters to us, and we hope you’ll consider shopping with us again.
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